I am at one week and still not a reply beyond the auto reply.
How long you guys waiting on support response?
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Support Ticket Turn Around?
Started by Chemie, Sep 24 2014 04:03 PM
3 replies to this topic
#2
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- Moderate Giver
- 3,776 posts
Member
- LocationAdelaide, Australia
Posted 24 September 2014 - 04:08 PM
I've sent literally dozens of bug reports, and usually only ever receive the automated reply or the "this is a known issue" before receiving a ticket notifying the closure of the ticket. This usually all happens under a week.
What type of support ticket were you sending?
What type of support ticket were you sending?
#3
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- The Patron Saint
- 567 posts
Member
- LocationSurrey, BC, Canada
Posted 24 September 2014 - 04:15 PM
Ditto here.
Noticed my Premium time got activated, don't want activated (I still have 6 months of purchased time to go, and wanted to hold onto the unactivated premium time).
Sent a ticket....nothing.
Guess they are planning on waiting for February 22, 2015 when my 1 year premium time purchase runs out to tell me they cant reverse my premium time activation as I have used it.
Noticed my Premium time got activated, don't want activated (I still have 6 months of purchased time to go, and wanted to hold onto the unactivated premium time).
Sent a ticket....nothing.
Guess they are planning on waiting for February 22, 2015 when my 1 year premium time purchase runs out to tell me they cant reverse my premium time activation as I have used it.
#4
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- Bad Company
- 2,491 posts
Member
- LocationMI
Posted 27 September 2014 - 04:49 AM
not bug reports...these are tickets which require them to do something for me.
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