25 replies to this topic

[Artifice]

What? You haven't even paid yet!

Of course you can't pick a Mech! What the hell, man?

[DanielMeier]

Artifice, on 26 June 2012 - 06:39 AM, said:

What? You haven't even paid yet!

Of course you can't pick a Mech! What the hell, man?

I'm guessing you didn't read any of the posts in this topic? you would know the problem if so.

[DanielMeier]

Update

Got a reply from MWO Team


Hello Daniel Nielsen,

Thank you for contacting MechWarrior® Online™ Support,
Your reported issue is unfortunately being experienced by many users and we are working hard to properly resolve it as soon as possible. We will contact you back shortly regarding this.
Regards,
Robert
MechWarrior® Online™ Customer Support

[Voyager I]

Artifice, on 26 June 2012 - 06:39 AM, said:

What? You haven't even paid yet!

Of course you can't pick a Mech! What the hell, man?

The Elite package has you pick your mech before you pay. If you make a selection, it is apparently stored on Piranha's end and becomes permanent. Whether you choose to pay or not, your choice will be locked in. The selection process makes no mention of this, and if you have second thoughts and decide to complete the transaction later (even on a completely different browser), it will still remember that your account has already chosen a mech and jump you straight into the payment screen.

Edited by Voyager I, 26 June 2012 - 08:11 AM.

[Future Perfect]

Bluten, on 26 June 2012 - 05:31 AM, said:

I too haven't seen your issue talked about. But I'm sure they would know about something like this. Did you actually pay for the order though? You do not have an Elite tag on your name. If you weren't charged for the order, then I don't think you actually bought it. I didn't buy Elite so I don't know if selecting a Mech is required to complete the order or not.

Legendary Founder's gets all four mechs so no need to choose.

Elite Founder's gets to choose one of the four available and Veteran Founder's gets no mech at all.

Edited by Future Perfect, 26 June 2012 - 08:17 AM.

[DanielMeier]

Got this email today:


We've implemented a solution for this, simply log on to the mwomercs.com website and proceed to the Founder's Package area. From there you should be able to adjust your Mech selection. I'll mark this ticket as solved, but if you are unable to make the change for whatever reason, please reply to this message and we'll go from there.
Cheers!
-Philip