10 replies to this topic

[Ulysses Jacobi]

I bought an Ice Ferret D from the gift stiore, but got no code for it.

Ticket number [color=#444444]158195 [/color][color=#444444]I have got NO RESPONSE from support on this ticket after several hours. [/color]

[color=#444444]Thanks. [/color]

[LordDread]

Not sure how long it takes to get a code from the gift shop, however, taking your "several hours" literally, you lodged a support ticket after 5pm pgi time... there is NOONE there, and wont be till monday, as of me writing this its about 5pm their time, on Saturday, so you will be waiting a couple of days at least, so chill your britches , get back to fighting and taking MC form pgi

[WonderSparks]

Aff, once they leave the office for the weekend, there is little chance of any progress being made on tickets until the weekend is over.

Patience is a virtue, OP, I certainly recommend it for consideration.

[Ulysses Jacobi]

Got a response:

[color=#2B2E2F]I have checked your account and all seems to be in order . Your transaction went through and I see your code as redeemed.[/color]
[color=#2B2E2F]Please let us know if you need further assistance.[/color]
[color=#2B2E2F]Regards,[/color]

[color=#2B2E2F]In actual fact, I never got the code. if the code has been redeemed it was by someone other than me. I responded back, including a screenshot of the Ice Ferrets I currently have in the garage. No further reply as yet from the support team. [/color]

[Scum of the Earth]

Ulysses Jacobi, on 02 February 2015 - 04:37 PM, said:

Got a response:

[color=#2B2E2F]In actual fact, I never got the code. if the code has been redeemed it was by someone other than me...[/color]

That's pretty odd...? I mean, do they send you the code right on the screen after you pay or in an e-mail? If it has been redeemed, they should be able to see on what account. Kind of odd it got passed to someone else instead of you? Not to mention if I got a code for something for a game I play, either I would think it was a scam or someone is using my CC w/o my permission. I wouldn't just go, "Oh look. Some stranger likes me so much that they gave me free stuff..." Right?

[Stoned Prophet]

Understandable as your frustration is, OP, there is unfortunately nothing that can be done until Monday as has been mentioned before. Sorry. i feel for ya.

[Scout Derek]

Okay, I thought this first too... but actually, check your EMAIL. it is sent there, case solved. Scout Derek must now become Detective Derek

[Ulysses Jacobi]

Scout Derek, on 02 February 2015 - 06:59 PM, said:

Okay, I thought this first too... but actually, check your EMAIL. it is sent there, case solved. Scout Derek must now become Detective Derek

When I bought the GArgoyle I got an email with the code. This time, no email.

[Scout Derek]

Contact support through a call.

[Ulysses Jacobi]

I was not aware they had a phone number.

[Deathlike]

Always be specific on what you need does when contacting them through e-mail.

Otherwise, there's no guarantee you are getting what you are asking for, after having paying up.