44 replies to this topic

[Nick86]

Seems MWO is unplayable for me more so than ever lately due to the Lag issues and varying Ping.
I'm in the UK, my internet runs at 152Mbps and everything is fine apart from the MWO server.

Yep, support ticket sent...

'Sigh...'

Apart from that there's all the other bullsh!t like too much grind, the bugs, UI 2.0, crazy decisions made previously..HIT-REG etc etc.. and it's just a bit too much when you've handed over $500 in the past year.

So... I'll be reading more books I guess and at least trying to stay away from this game for a while. Probably healthier anyway.

I just thought I would make a quick post so that, apart from the usual trolling, maybe some others who feel that they are a bit close to their limit can simply express it and let it register with PGI. Constructive comments would be great; I think PGI tends to see their customers as data sets and therefore is fairly blinkered at times, plus you get a lot of weird players going on about random things which aren't realistic and this creates a lot of fog which is almost impossible for Russ and Co to cut through.

So I'm thinking.. what if we talk about the kind of issues that make us think of leaving MWO for good, in a constructive way and see what comes out of it?

For me.. it's crappy hit-reg, the lag etc I get and the rewards being too low for high match score/damage players on losing teams (we could talk about some of these as whole different posts, I know but...)

[Ecrof]

Do all of your other games have good ping?

Edited by Ecrof, 11 February 2015 - 10:42 AM.

[Amsro]

To me all those issues are typical of online play, not saying they can't be game breaking, but everyone is "mostly" on the same playing field here.

The servers at PGI aren't the best for sure.

I find the game to be more then playable though.

[Ghogiel]

Had the same issues in the UK. From 2 different properties. I have some what fixed the issues to a mostly playable standard, still substandard though. Had to get new router, spending weeks annoying my ISP and using high quality cable (wifi doesn't work in the UK in my experience because of how much interference there always seems to be)

Edited by Ghogiel, 11 February 2015 - 11:00 AM.

[Malckovich]

I refuse to play a game via wifi.

[Ghogiel]

Tracing route to 192.99.109.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ROUTER [192.168.1.1]
2 23 ms 23 ms 23 ms host-92-18-48-1.as13285.net [92.18.48.1]
3 24 ms 24 ms 24 ms 85-210-251-223.dynamic.dsl.as9105.com [85.210.25
1.223]
4 26 ms 25 ms 24 ms host-78-151-238-204.as13285.net [78.151.238.204]

5 25 ms 24 ms 25 ms host-78-144-1-18.as13285.net [78.144.1.18]
6 * * * Request timed out.
7 29 ms 30 ms 30 ms rbx-g1-a9.fr.eu [91.121.215.141]
8 29 ms 29 ms 29 ms vac1-0-a9.fr.eu.vaccum [178.33.100.149]
9 28 ms 28 ms 29 ms vac1-1-n7.fr.eu.firewall [178.33.100.152]
10 29 ms 29 ms 29 ms vac1-2-n7.fr.eu [91.121.215.9]
11 29 ms 29 ms 30 ms vac1-3-n7.fr.eu [91.121.215.13]
12 * * * Request timed out.
13 * * * Request timed out.
14 109 ms 108 ms 108 ms 192.99.109.129

Trace complete.

Also to note that if you tracert you will probably find a few hops that time out. That 6th hop has been timing out since the server move, so like 5 months or so by now. There is nothing that can be done about that besides move or try a different ISP. Which is what I am going to do at some point. Though there is zero guarantees that I will get a better route if I change.

I imagine you probably have a similar issue too.

[Amsro]

Malckovich, on 11 February 2015 - 11:07 AM, said:

I refuse to play a game via wifi.

Been playing over Wi-Fi for almost 2 years now, I don't have any issues.

[cSand]

Amsro, on 11 February 2015 - 11:30 AM, said:

Been playing over Wi-Fi for almost 2 years now, I don't have any issues.

Like wise...

granted my AP is about 15 feet from my PC in the same room, lol.

I just don't have a good way to run cat6 through my place

[Cion]

OP regarding the grind. Compared to other online games I think the grind is comparable, yet it still sucks. I still don't like it but some things that have helped me deal with the long grind is to play for fun, not to "save for a mech". By doing that I don't even notice and then I have enough for a mech or two.
Because I'm "playing for fun" I don't even but a mech until a sale comes along and then I can buy several mechs instead of just a couple.

Regarding the lag, that's another story the other guys are talking about. I understand that with lag the game is not fun.

If you do take a break check back every so often, you'll be welcome back

[Amsro]

Cion, on 11 February 2015 - 11:40 AM, said:

OP regarding the grind. Compared to other online games I think the grind is comparable, yet it still sucks. I still don't like it but some things that have helped me deal with the long grind is to play for fun, not to "save for a mech". By doing that I don't even notice and then I have enough for a mech or two.
Because I'm "playing for fun" I don't even but a mech until a sale comes along and then I can buy several mechs instead of just a couple.

Regarding the lag, that's another story the other guys are talking about. I understand that with lag the game is not fun.

If you do take a break check back every so often, you'll be welcome back

The "grind" as it were drops off after you have mastered a chassis or two, next thing you know you have hoards of mechs and too many options to think straight!

[Mauller]

Malckovich, on 11 February 2015 - 11:07 AM, said:

I refuse to play a game via wifi.

Been playing wifi for years now. Using PCI-E network card in my desktop. Typically have about 30-50 ping. I was getting 9-15 LAN and 20-30 wifi when I lived in Toronto, Ontario. Wifi makes no real difference, distance to the source makes a much bigger difference. It does suck that those outside of NA suffer from bad ping, but unless the game becomes really popular or something, I don't see them placing servers outside of NA.

[Kristov Kerensky]

Ghogiel, those timeouts you are getting, that's a French hosting company, you aren't even getting a good trace to the PGI servers since it's crapping out while still in Europe. I've done a little searching and it seems the hosting company, OVH, it's known for it's horrible connections and issues. OVH does have 2 data centers in Montreal, Canada, but your trace isn't even getting that far, it's dying in France. I'd suggest contacting them, www.ovh.com and seeing if they could possibly be of help, but don't hold your breath.

For others in Europe having issues with lag, if your traces hit that same bad spot, there's nothing to be done by PGI to help you out, that's an entirely out of their hands deal.

*edit*
Just ran a series of tracert to the IP given by Ghogiel, 192.99.109.129 and I'm ending up in Europe every time, not to mention the ping is well over 150. What exactly are you using for an IP there Ghogiel, because I know my ping to the MWO servers are under half of what I'm getting to that IP, and I'm pretty sure the MWO servers aren't in Europe....

Edited by Kristov Kerensky, 11 February 2015 - 12:36 PM.

[Heffay]

Malckovich, on 11 February 2015 - 11:07 AM, said:

I refuse to play a game via wifi.

Why? If you have strong signal, the latency isn't going to be bad at all. I run 70ms from the west coast, and going between wifi and plugged in makes no difference.

[Ghogiel]

Kristov Kerensky, on 11 February 2015 - 12:27 PM, said:

Ghogiel, those timeouts you are getting, that's a French hosting company, you aren't even getting a good trace to the PGI servers since it's crapping out while still in Europe. I've done a little searching and it seems the hosting company, OVH, it's known for it's horrible connections and issues. OVH does have 2 data centers in Montreal, Canada, but your trace isn't even getting that far, it's dying in France. I'd suggest contacting them, www.ovh.com and seeing if they could possibly be of help, but don't hold your breath.

For others in Europe having issues with lag, if your traces hit that same bad spot, there's nothing to be done by PGI to help you out, that's an entirely out of their hands deal.

Can people really contact random ISPs? It's hard enough getting customer support when you are actually a customer with mine. Anyone tried hassling random foreign ISPs, did it work?

Edited by Ghogiel, 11 February 2015 - 12:38 PM.

[ibex230]

Too much grind? Dude, you have sunk $500 in this game, is there even anything you can't buy for that sum of money?

[F4T 4L]

Kristov Kerensky, on 11 February 2015 - 12:27 PM, said:

Ghogiel, those timeouts you are getting, that's a French hosting company, you aren't even getting a good trace to the PGI servers since it's crapping out while still in Europe. I've done a little searching and it seems the hosting company, OVH, it's known for it's horrible connections and issues. OVH does have 2 data centers in Montreal, Canada, but your trace isn't even getting that far, it's dying in France. I'd suggest contacting them, www.ovh.com and seeing if they could possibly be of help, but don't hold your breath.

For others in Europe having issues with lag, if your traces hit that same bad spot, there's nothing to be done by PGI to help you out, that's an entirely out of their hands deal.

*edit*
Just ran a series of tracert to the IP given by Ghogiel, 192.99.109.129 and I'm ending up in Europe every time, not to mention the ping is well over 150. What exactly are you using for an IP there Ghogiel, because I know my ping to the MWO servers are under half of what I'm getting to that IP, and I'm pretty sure the MWO servers aren't in Europe....

Fwiw I get solid 100-110 ping with BT, no issues with routing at all (from west yorkshire).

[Brody319]

Have you tried contacting the ARM? Association of retired mechwarriors. should figure something out.

[Heffay]

Ghogiel, on 11 February 2015 - 12:37 PM, said:

Can people really contact random ISPs? It's hard enough getting customer support when you are actually a customer with mine. Anyone tried hassling random foreign ISPs, did it work?

PGI has done their fair share of hassling, and I think it's paid off for a number of ISPs. You might want to open a ticket with the traceroutes and see if ... I think it's Alex who hunts them down.

[Ghogiel]

Heffay, on 11 February 2015 - 01:02 PM, said:

PGI has done their fair share of hassling, and I think it's paid off for a number of ISPs. You might want to open a ticket with the traceroutes and see if ... I think it's Alex who hunts them down.

I have done this in the past. They fobbed me off and told me they have nothing to do with other ISPs and I needed to contact my ISP about it.

[Zensei]

cSand, on 11 February 2015 - 11:32 AM, said:

Like wise...

granted my AP is about 15 feet from my PC in the same room, lol.

I just don't have a good way to run cat6 through my place

I just finished installing Cat6 basement to 2nd floor, it's in 2 inch PVC behind the walls and up the floors, next time I just tape it off and pull it through.

WiFi is for bedtime.