3 replies to this topic

[Alexander Garden]

Release Dates and Eligibility Information

Q: What are the release dates for the Resistance 2 Collection 'Mechs?
The Resistance 2 'Mechs will be released to eligible Resistance 2 owners according to the following schedule:

• Black Knight: September 8th, 2015 September 22nd, 2015
  
• Mauler: September 22nd, 2015 September 8th, 2015
  
• Crab: October 6th, 2015
  
• Wolfhound: October 20th, 2015

Q: When will Resistance 2 Early Adopters receive the Early Adopter rewards?

Purchases processed and received before May 31st at 11:59:59 PM PDT (June 1st 6:59:59 AM UTC) will be eligible for the following Early Adopter Rewards*, depending on the purchased tier:

• 30 Days Banked Premium Time: June 1st, 2015

• Black Knight (Fourth Variant): September 22nd, 2015
  
• Mauler (Fourth Variant): September 8th, 2015
  
• Crab (Fourth Variant): October 6th, 2015
  
• Wolfhound (Fourth Variant): October 20th, 2015

• Hologram Dog Tag (Hanging Item): October 20th, 2015
  
• Miniature Leopard DropShip (Standing Item): October 20th, 2015
  
• Resistance 2 Warhorn (Mounted Item): October 20th, 2015

* Please note that depending on your transaction method, processing delays may result in a final processing time that falls after the above cutoff time. To help minimize the potential impact on Support services we request that you try to compensate for any processing time that may be associated with your payment method to help ensure your automatic eligibility for the Early Adopter Rewards.


Q: When will these 'Mechs be available for purchase in-game with MC or C-Bills?

• Wolfhound: November 17th for MC and December 15th for C-Bills
  
• Crab: December 1st for MC and January 5th for C-Bills
  
• Black Knight: December 15th for MC and January 19th for C-Bills
  
• Mauler: January 5th for MC and February 2nd for C-Bills

Q: Has a sale end date been announced?

The Resistance 2 Collections should be available for purchase indefinitely, but the Early Adopter Reward eligibility window is determined according to the dates listed here and on the Resistance 2 Collection page.

• Early Adopter Rewards End May 31st at 11:59:59 PDT (June 1st 6:59:59 AM UTC)

Q: Can I upgrade from one Resistance 2 Collection to another?

Yes, you may upgrade an existing Resistance 2 Collection order to any higher-tier Collection at any point for the duration of the sale.
Please note that you will only receive the early adopter promotion for the Collection you are upgrading to if you upgrade your Collection before May 31st at 11:59:59 PDT (June 1st 6:59:59 AM UTC).

Q: If I upgrade from one Pack tier to another, will I be receive duplicates of the items from the Pack tier I already own?
No. Upgrading your Pack tier will only provide you specifically with the additional items featured in that newly acquired Pack; as the price is adjusted to compensate for your existing tier, duplicate content is not provided.

Q: Will the fourth Early Adopter Variants be available for purchase in-game with MC and C-Bills?
Yes. The Early Adopter Variants will be available for purchase in-game on the same dates that the other three Variants are made available, according to the above release schedule.

Q: Will I qualify for any of the Early Adopter Rewards if I purchase one or two of the Resistance 2 'Mechs 'a la carte'?
A la carte purchases do not qualify for any of the Early Adopter Rewards.

Q: When will I receive the additional items from my Collection, such as the Banked Premium Time, Titles and Badges, or Faction Content?
The additional Collection items will be injected into eligible accounts starting October 20th, when the last of the Resistance II 'Mechs have been delivered.

[Alexander Garden]

General Questions

Q: Can Resistance 2 Collections be gifted to others? I.E. Can I buy this for a friend?
Yes! The Resistance 2 Collections are available for purchase as Gift Codes through the MechWarrior Online Gift Store.

Q: If I buy a Gift Code in time for the Early Adopter Rewards, but my recipient doesn't redeem it until after the deadline, will they still receive those Early Adopter Rewards?
They will! Early Adopter eligibility for Gift Codes is determined by the original purchase date of the Gift Code.

Q: Do I need empty MechBays in preparation for receiving my Resistance 2 Collection 'Mechs?
Each Resistance 2 Collection comes with all the MechBays required in order to house your newly acquired 'Mechs.

Q: What is the difference between a Special and a Standard Variant?
The Special {R} Variant of each Resistance 2 'Mech gives a 30% C-Bill Boost when using that 'Mech.
Standard Variants do not include this C-Bill boost. The Special Variant also comes with a unique Pattern that cannot be changed at this time, along with unique geometry. The unique Pattern and geometry cannot be acquired or applied to other 'Mechs.
The non-Special Variants released for in-game purchase with MC or C-Bills according to the release dates provided earlier in this FAQ will not have the 30% C-Bill Boost, but you will be able to apply Patterns to them.

Q: Can I sell my Special or Standard Variant 'Mechs?
Special Resistance Variants are locked to their MechBay and cannot be sold in-game. These are the Variants designated with an {R}.
Standard Variants may be sold normally, freeing their MechBay for use with another 'Mech.

Q: If I sell my Standard Variants, can I re-purchase them?
You can sell your Standard Variants at any time, but you will only be able to re-acquire them when they become available for MC and C-Bill Purchase according to the release dates above.

Q: What guarantees can be made about the balance of these Mechs?
Only that we will try to provide as fair an experience for all players, Clans and IS alike. This may mean "nerfing" or "buffing" some weapons or adding Quirks to the 'Mechs at a later date.

Q: What about unique skins?
Special {R} Variants will receive a unique Pattern and geometry, similar to how our Project Phoenix Prime variants received a unique Phoenix Pattern and geometry. As normal, the Patterns on these Special Resistance Variants are locked, and cannot be changed at this time.

Q: What are the Hardpoint details?
Hardpoints and other 'Mech details can be found towards the bottom of the Resistance 2 Collection page.

[Alexander Garden]

Collection Incentives, Monthly or Early Adopter Rewards, and Faction Content

Q: Will I be able to choose when to begin my Premium Time?
Yes, all Premium Time acquired as a result of a Collection purchase will be added to your Banked Premium Time. Any previously Banked Premium Time will be combined with the newly acquired Premium Time; a button in the client allows the one-time activation of all your Banked Premium Time. You can also activate Banked Premium Time in 30-day increments through your profile here.

Q: If I already have Premium Time activated on my account, will I still have the option to begin my Resistance 2 Collection Premium Time at my discretion?
Yes, if you're currently enjoying Active Premium Time you will still have the option of manually starting Banked Premium Time.

Q: Will I be able to select which Faction Content I want to receive?
Yes, you will have a choice between Davion, Kurita, Liao, Marik, Steiner, and Rasalhague decoratives. Please note that Faction Patterns and Colors only Unlock once, so if you choose to get multiples of the same Faction Content pack you will only receive duplicates of the Warhorns, Standing Items, and Hanging Items.
Any Patterns received as part of your Resistance 2 Faction Content selection will only be applicable to the Standard Variants. The Patterns on the Special {R} Variants are locked, and cannot be changed at this time.

Q: What does the Resistance 2 Warhorn sound like?
We intend to have a preview of the Warhorn added to our SoundCloud page at a later date.

Q: Will the fourth Early Adopter Variants be available for purchase in-game with MC and C-Bills?
Yes. The Early Adopter Variants will be available for purchase in-game on the same dates that the other three Variants are made available, according to the above release schedule.

Q: Will I qualify for any of the Early Adopter Rewards if I purchase one or two of the Resistance 2 'Mechs 'a la carte'?
A la carte purchases do not qualify for any of the Early Adopter Rewards.

[Alexander Garden]

Payment Information

Q: Which payment methods do you accept?
For direct credit card transactions we currently accept Visa, MasterCard, and American Express. Credit cards that are not accepted for direct transactions, such as Discover card, are usually functional when processed using a standard or guest PayPal account. We also accept most other major payment options through our current Global Payments option.
Payment options vary by country. Please contact Support if you have a specific payment question.

Q: Where is the payment option I previously used?
Due to a transition of our payment services, several payment options are still being freshly contracted out to PGI. We hope to make them available again as soon as possible.

Q: Will this Collection be available for purchase worldwide?
Yes, except where prohibited by law.

Q: What can I do if I have encountered a problem with my purchase?
Please contact support@mwomercs.com and our CSRs will be happy to help you out. Please provide them with as much information as possible, such as a summary of the issue, the items being purchased, and the payment method being used.

Q: Why is the PayPal transaction window so much faster than it used to be?
We recently transitioned all PayPal transaction processing in-house. Previously, PayPal transactions were being handled by one of our current third-party payment processors. In some cases this system was leading to transaction issues and processing delays.
This transition essentially amounts to three big differences:

• Various processing issues and delays for some PayPal transactions should be minimized or eliminated.
  
• 2-step Verification is now functional again.
  
• PayPal Credit is now an accepted payment method.