44 replies to this topic

[Summon3r]

Gary Ginn, on 20 May 2015 - 11:53 AM, said:

We are looking into this issue and hope to have a fix soon. Can you people provide more info: Sys Spec, DX9 or DX11, 32-bit or 64-bit Clients?

win 7 home premium 64, i7-3930k, hd7970, 32gb 1600

using dx11 64 bit client

[Mr Ezzquizo]

same here DX11, 64 bits and SLI

[LORD TSARKON]

Is this Error any related to mine? I can't even get the PAtcher to finish before I get the CTD (it just disappears... and everytime I reload the Patcher I have to redownload the Patch and then the game CTD agains in 2-3 minutes)..

Have not been able to play since Tuesday...

[Catalina Steiner]

Endless crashes, DX11, 64bit.

[KingIronwolf]

Gary Ginn, on 20 May 2015 - 11:53 AM, said:

We are looking into this issue and hope to have a fix soon. Can you people provide more info: Sys Spec, DX9 or DX11, 32-bit or 64-bit Clients?

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
System Type x64-based PC
Processor AMD FX™-8350 Eight-Core Processor
Installed Physical Memory (RAM) 32.0 GB
Storage 512GB SSD (285 GB free space)
Sapphire AMD Radeon HD7970 6GB DDR5

Running MWO @ x64 DX11

[Summon3r]

LORD TSARKON, on 20 May 2015 - 01:09 PM, said:

Is this Error any related to mine? I can't even get the PAtcher to finish before I get the CTD (it just disappears... and everytime I reload the Patcher I have to redownload the Patch and then the game CTD agains in 2-3 minutes)..

Have not been able to play since Tuesday...

who the h3ll knows they couldnt get this game stable if there actual lively hood depended on it..........

[Ano]

A further 3 crashes this evening, all while loading the map or just at match start.

[ShinVector]

Somehow I missed this little announcement.

https://mwomercs.com...21st-at-3pm-pdt

Quote

Greetings MechWarriors,

We will be rolling out a hot-fix on Thursday May 21st, tentatively scheduled for 3:00 PM PDT, with the following changes:

Addressed an issue where particles could crash the client under DirectX 11
Restored the trail effect to PPC projectiles

The estimated downtime required for this hot-fix will be approximately 30 minutes.

When services are restored you will be required to apply a small patch.

[EvilCow]

ShinVector, on 20 May 2015 - 11:27 PM, said:

Somehow I missed this little announcement.

https://mwomercs.com...21st-at-3pm-pdt

This does not address all crash problems, just the problem with DX11.

[ShinVector]

EvilCow, on 21 May 2015 - 01:48 AM, said:

This does not address all crash problems, just the problem with DX11.

Looks at the number of 64bit DX11 users reporting crashes in thread post patch...
Hmmmmm.... Not all crashes... ? Ok ?

[IraqiWalker]

Over the past week I've had only 1 crash to desktop. Not sure it's a problem on their side.

[Legend_]

Getting a lot of crashes at the start of a round, happens a number of times daily.

Running DX11, 64bit client.

i7 -4790k
GTX 980
16GB RAM
Installed to a Samsung SSD

[Ano]

Update: No crashes at all this evening, after the DX11 patch. *crosses fingers*

[Tornero]

I am still unable to play overall since the 19th, the client will crash right after I press the play button, so no login screen or anything.

windows 8.1
dual radeon HD 5770 SLI
64 bit
intel Core 2 Quad core Q8200 2.33
dx11

I have tried a myriad of different things to fix this and yet none so far has produced a smoking gun or PPC.for that matter. I am in contact with support but still nothing.

[Gagis]

Tornero, on 27 May 2015 - 07:57 AM, said:

I am still unable to play overall since the 19th, the client will crash right after I press the play button, so no login screen or anything.

windows 8.1
dual radeon HD 5770 SLI
64 bit
intel Core 2 Quad core Q8200 2.33
dx11

I have tried a myriad of different things to fix this and yet none so far has produced a smoking gun or PPC.for that matter. I am in contact with support but still nothing.

This sounds EXACTLY like the issue I am having. I have it on a low powered laptop running Linux, dx9, nvidia and a 32bit exe, so it probably doesn't have anything to do with your OS, dx version, display drivers or bits of the exe. Only thing we have in common is a quad core processor.

I made a thread here, http://mwomercs.com/...up-as-of-13395/ and also the support ticket #170033 about it. Please send PGI your own bug report so we might get a response at some point. So far I have waited for a week with absolutely no reply on any channel.

Might try bug reporting via twitter next, if all else fails.

Edited by Gagis, 27 May 2015 - 10:16 AM.

[Idealsuspect]

EvilCow, on 20 May 2015 - 12:04 PM, said:

The client crashes for me in ONLY in CW, in worst cases: few seconds into the game and then crash, rejoin, same, rejoin, same.... It can happen in any CW map, not related to a single one.

Note that it NEVER crashes in other game modes, I can play 10 games in a row without problems. The repair tool found nothing.

It is getting worse because I was able to play CW with relatively few crashes until 1-2 months ago.

Crashes are "clean" crashes to desktop, no blue screens nor system lockups. Apparently it is related to memory usage because I occasionally get an allocation error dialog, sometime multiple dialogs.

Specs: WinXP 32bits, DX9, E6600 dual core, 4GB RAM, AMD5870.

Exactly same !!!
And i remember long time ago we had same another crash in regulars mode with "454564637 bytes error " cryengine error before PGI fix it one day ^^.

Specs: WinXP 32bits, DX9, I7920 quad core, 6GB RAM, AMD HD7970.

[Nik Reaper]

This seems to be mixed in with some connectivity problems.

[EvilCow]

Nik Reaper, on 27 May 2015 - 12:39 PM, said:

This seems to be mixed in with some connectivity problems.

It is possible, I noticed that it happens more frequently in the peak hours.

[Alexander Garden]

Hey everyone,

Apologies for the delayed follow-up.

We're looking into these crashes at the moment, but until we have further information or steps for you please switch your client to the 32-bit version. The greater majority of these crashes are only occurring under 64-bit right now.

[EvilCow]

Hi Alexander,

Note that memory allocation errors are happening also on 32 bit OSes. There are two different issues apparently.

Edited by EvilCow, 28 May 2015 - 11:20 AM.