15 replies to this topic

[Anarcho]

SO, long history short. I live in Canada, Ontario, and since Closed Beta, my ping runs around 20 to 40. I know people around the globe gets pings waaaay higher than that, but please, lets not start a discussion about who suffers more... The thing is, since last month, my ping is getting spikes around 250...

I sent a ticket to support already, they asked me to do a lot of tests, which I did, but so far, no real solution... I contacted my ISP, and they basically said "not our software, not our problem"since the connection with internet is ok and running on the speed I pay for.

Any other game, I get awesome latency, around 17 to 60, Mechwarrior Online is the only one getting this crazy pings! And of course, MWO is the only game I play...

Here is what I did already:
- Changed DNS on my router to google dns and Open DNS
- Open the ports support requested to open
- tested through wi-fi and ethernet connection
- Checked all pcs on my network for viruses
- Disabled Ant virus and firewall
- Disabled all updates on phones and pcs
- Flush DNS, renew Ip
- Changed setting on regedit as requested by support
- Reset internet settings on windows
- Re-installed MWO (that helped with FPS a lot though)

When doing a tracert to the IP support gave me, I got some crazy latency sometimes, but I don't know what to do regarding the route to the server (already sent a email to my ISP asking what can be done)

So, PLEASE! Can someone give me a light here? MWO is the only game/hobby I have, and this problem is really being a reason to quit it once for all and start doing something else...

Thank you.

TL DR: I live in Canada, where the game server is located, and Im getting pings around 200 (more than my Brazilians buddies) and I need help to trouble shoot it

[bad arcade kitty]

contact your isp

[Speedy Plysitkos]

200 ? aussie guys have 300 constantly, (but it will change soon). Once i saw a guy fighting with ping 16384 (no kidding), whole match. Probably above jupiter/saturn orbit...

[Scandinavian Jawbreaker]

I hope you get it solved.

Annoying when someone has ping issues some smart ass always shows up to say "think about the Aussies!!". Yes we know the have high ping and total crap internet infrastructure.

[Anarcho]

Well, PGI support says they can't do anything else (to be honest we did a lot of tests and stuff) and my ISP says the same thing, the route to the server is the upstream server business... so... I can only sit and cry

[William Mountbank]

I had a similar problem a while back http://mwomercs.com/...57#entry4208757 and my traceroute showed some crazy trip with all my packets going through China and Brazil and all over the world, giving me a ping of more than 1 second.

I didn't find a solution, but it resolved itself after a couple of days, and I assume my ISP got hacked by the Chinese government or something. Sorry that doesn't really help you, but maybe it will sort itself out if you wait. Good luck anyway.

[Paigan]

Have you tested a PC that runs MWO with good ping (from a friend or so) at your location?
To rule out it's anything on your PC.

If that other PC has a bad ping at your loaction as well, it's definitely either the location or the game.
As you already said you can play other games just fine, it must be something in MWO then.

[PurpleNinja]

Sometimes I just forget to pause porn download.

[Goose]

http://www.techsuppo...-dns-server.htm

https://www.grc.com/dns/benchmark.htm

http://www.speedguid...t/downloads.php

[Tangelis]

A left field suggestion but you said "since last month." Did you install anything new last month that could be running all the time in the background.

Something like "Google tool bar" or any kind of tool bar or add on? I know it's a little crazy but from my experience those useless "tools" are nothing but an internet lag magnet.

[Almond Brown]

Since you used Regedit already (normally it is just for tech savy types) Run Regedit. Select HKEY_Local_Machine/Software/Microsoft/Windows/Current Version\Run. The list on the right is all the stuff your machine loads in the background. Delete everything you can identify, and everything if you are brave.

Reboot and see if that helps at all.

Barring that, try updating your NIC driver.

[Gramash]

Anarcho, I'm in Toronto Canada, (and) a friend is just outside of town. We can both report the same problem as you. I used to have a sub-50 ping. Took a month off because of work as did he. We both came back yesterday to 190-200 pings.

Sincerely hoping things are fixed in the new patch, since I assume it was the last patch that buggered things for us.
Dear PGI, we appreciate that there is friendly rivalry between our two provinces. We aren't all that amazing mechwarriors... we don't need the handicap on the NA servers.

[Lightfoot]

I get those pings on the Europe and Oceanic servers. I guess you checked that though.

[Escef]

There's always the possibility that network damage is causing signals to get rerouted in less than optimal fashions. I'd suggest running a trace route when your ping gets high to see where it's getting bounced to. If a node is having issues your signal could, possibly, be getting rerouted all over the place.

For example, I live between Boston, MA and Providence, RI. That's 2 major networking areas not far from my location, so if I needed to communicate with a server in NY, NY my signal doesn't hit too many servers before getting where it's going. If, by some odd quirk of fate, Boston and Providence both went down leaving me up, and I tried to communicate with that same NY server, my signal would get routed across multiple, smaller local servers in the network, each server taking an additional fraction of a second to read enough data off my packets to send them on their way. It would add up.

Anyway, mostly conjecture on my part, no way to know without testing on your side. Hopefully you find a solution or whatever is causing it gets sorted out by... well, someone, and things go back to normal.

[adamts01]

Gramash, on 16 May 2016 - 06:19 PM, said:

We both came back yesterday to 190-200 pings.

Anarcho, on 13 July 2015 - 05:11 PM, said:

.... . The thing is, since last month, my ping is getting spikes around 250....

It's almost certainly how your isp is routing your signal since all of you have the same issue. Do a tracert to the MWO game server and see where your signal is actually going. There's a different server for mech lab, make sure you use the right one. They might have just moved your signal to bypass a neighborhood or town that's overburdened. Or maybe a line is damaged and you're going the long way to that particular server. If you see a hop that's suspicious, like to LA or something, you can bring that up with your isp. I had a similar problem due to my isp's contract with some Canadian company. If you can't solve it through your isp, then try a VPN. I used "ping zapper" to fix my problems when I lived in the States and Astril here in the Philippines.

[Afuldan McKronik]

I am a Flagger who mainly works with Line Technicians. There are literally millions of KM of fiber in NA alone. Some of it is quite old (DSL) and getting replaced with new stuff. Any work being done on those lines can force ISP to reroute you in terribly strange ways

Edit: wow. Necro'd thread..

Edited by Afuldan McKronik, 17 May 2016 - 05:38 AM.