25 replies to this topic

[Alexander Garden]

TPG and Optus are both currently running inefficient routing paths to the new Singapore servers, resulting in less-than-ideal connection performance compared to what other Australian players might be seeing under other ISPs.

The most recent information we have based on the data we've received is that no matter where the player is located in Australia, TPG and Optus connections are only leaving through Sydney. Other ISPs are routing through Perth to reach our Singapore servers, as this will provide them with the most direct route.

This means that a player based in Perth using TPG or Optus as their ISP will first run 3000km+ to the node in Sydney. From Sydney they may then jump to New Zealand, Hawaii, Japan, and Hong Kong, before finally reaching Singapore (with a few other nodes in between).

To contrast that, a player based in Sydney under Telstra or iiNet will typically run from Sydney > Perth > Singapore (with a few nodes in between). A Telstra or iiNet player in Perth would run Perth > Singapore with nodes in between.

I'm going to be putting up a main thread in the Developer Outreach sub-forum tomorrow morning to provide players in the Oceanic region with a central place to post and compare trace routes, ping results, and ISP information. Hopefully we can work together to identify the worst cases and see what can be done to improve the situation.

[Primetimex]

Alex I'm currently with iiNet and get about 54ms to the new Oceanic Server.

And yes you have correctly identified the most rubbish (and two out of three) largest ISPs in Australia - it is no surprise that their routing is rubbish, unfortunately iiNet has been taken over by TPG as well so it may well be a matter of time before my ping goes rubbish too.

[Wibbledtodeath]

Thanks for this Alex.

Will be good to compare results. If TPG continues to be a problem I can see a change of provider in my near future...........

[Killashnikov]

GetterRobo, on 04 August 2015 - 05:40 PM, said:

Alex I'm currently with iiNet and get about 54ms to the new Oceanic Server.

And yes you have correctly identified the most rubbish (and two out of three) largest ISPs in Australia - it is no surprise that their routing is rubbish, unfortunately iiNet has been taken over by TPG as well so it may well be a matter of time before my ping goes rubbish too.

Where are you based?

http://submarine-cab...egeography.com/

Edited by Killashnikov, 04 August 2015 - 06:50 PM.

[50 50]

That's interesting.
Thanks Alex.

[obeythefist]

I get between 380-420ms pings from Perth, Western Australia, TPG. Oceanic is less playable than Euro servers for me at the moment.

[Primetimex]

Killashnikov, on 04 August 2015 - 06:45 PM, said:

Where are you based?

http://submarine-cab...egeography.com/

Just in Perth WA mate - going thru iiNet.

[wshwash]

I didn't expect to get 5ms latency when I tried the game just now, we need to get this fixed asap to be fair. I want to play with more aussie dudes as their community is bigger and better

[White Bear 84]

GetterRobo, on 04 August 2015 - 05:40 PM, said:

Alex I'm currently with iiNet and get about 54ms to the new Oceanic Server.

And yes you have correctly identified the most rubbish (and two out of three) largest ISPs in Australia - it is no surprise that their routing is rubbish, unfortunately iiNet has been taken over by TPG as well so it may well be a matter of time before my ping goes rubbish too.

Dammit, im with them too, in Sydney and only getting 130...

[obeythefist]

Ok so I have raised a ticket with TPG... they want tracerts. Since we don't know what the MWO servers are in Singapore, I picked World of Tanks... and I get 50ms pings there. Looking at the tracert, TPG goes to logon.worldoftanks.asia through Telstra, but other sites in SG go via Sydney.

If I knew which IP/hostname to ping for MWO, I could provide an accurate demonstration of the problem. Anyone have any ideas what I should be pinging? I might have to break out wireshark or something and work out where PGI's servers are being hosted.

[Rashkae]

obeythefist, on 04 August 2015 - 11:26 PM, said:

Ok so I have raised a ticket with TPG... they want tracerts. Since we don't know what the MWO servers are in Singapore, I picked World of Tanks... and I get 50ms pings there. Looking at the tracert, TPG goes to logon.worldoftanks.asia through Telstra, but other sites in SG go via Sydney.

If I knew which IP/hostname to ping for MWO, I could provide an accurate demonstration of the problem. Anyone have any ideas what I should be pinging? I might have to break out wireshark or something and work out where PGI's servers are being hosted.

Seek and ye shall find.

http://mwomercs.com/...rver-locations/

[obeythefist]

I used wireshark to find the MWO server I was connecting to, then compared it to WoT (TPG, Perth, etc etc)

Here is the startling result:

==================================================================================================
Mechwarrior Online - Vodien Networks, Singapore - 101.100.201.86

Pinging 101.100.201.86 with 32 bytes of data:
Reply from 101.100.201.86: bytes=32 time=337ms TTL=115
Reply from 101.100.201.86: bytes=32 time=337ms TTL=115
Reply from 101.100.201.86: bytes=32 time=337ms TTL=115
Reply from 101.100.201.86: bytes=32 time=338ms TTL=115

Tracing route to 86.201.100.101.in-addr.arpa [101.100.201.86]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.1.1.1
2 2 ms 3 ms 2 ms 10.20.22.109
3 236 ms 201 ms 199 ms per-pow-stg-csw1-tg-2-4.tpgi.com.au [202.7.180.117]
4 53 ms 52 ms 52 ms per-pow-stg-crt2-port-channel-1.tpgi.com.au [202.7.190.109]
5 56 ms 55 ms 55 ms 202-7-162-125.tpgi.com.au [202.7.162.125]
6 58 ms 55 ms 55 ms syd-sot-ken-int1-be-20.tpgi.com.au [203.219.35.67]
7 258 ms 258 ms 257 ms ix-11-1-0-0.tcore2.tv2-tokyo.as6453.net [116.0.88.21]
8 324 ms 323 ms 324 ms if-6-2.tcore1.svw-singapore.as6453.net [180.87.12.109]
9 324 ms 323 ms 324 ms if-2-2.tcore2.svw-singapore.as6453.net [180.87.12.2]
10 323 ms 324 ms 323 ms if-20-2.tcore1.svq-singapore.as6453.net [180.87.96.21]
11 342 ms 352 ms 342 ms 180.87.96.2
12 331 ms 331 ms 332 ms 73.168.22.103.in-addr.arpa [103.22.168.73]
13 333 ms 332 ms 333 ms tl1.tl1.sg.vodien.com [103.22.168.154]
14 337 ms 337 ms 340 ms r1.eqx1.sg.vodien.com [103.245.92.6]
15 320 ms 320 ms 320 ms r1.nc1.sg.vodien.com [103.245.92.18]
16 337 ms 337 ms 337 ms 86.201.100.101.in-addr.arpa [101.100.201.86]

==================================================================================================

World of Tanks - Wargaming Interactive GmbH, Singapore - 92.223.17.255

Pinging login.worldoftanks.asia [92.223.16.65] with 32 bytes of data:
Reply from 92.223.16.65: bytes=32 time=51ms TTL=51
Reply from 92.223.16.65: bytes=32 time=51ms TTL=51
Reply from 92.223.16.65: bytes=32 time=53ms TTL=51
Reply from 92.223.16.65: bytes=32 time=50ms TTL=51

Tracing route to login.worldoftanks.asia [92.223.16.65]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.1.1
2 3 ms 3 ms 2 ms 10.20.22.109
3 4 ms 3 ms 3 ms per-pow-stg-csw1-tg-2-4.tpgi.com.au [202.7.180.117]
4 3 ms 3 ms 3 ms per-pow-stg-crt1-port-channel-1.tpgi.com.au [202.7.190.97]
5 4 ms 3 ms 3 ms 203-174-132-53.per.static-ipl.aapt.com.au [203.174.132.53]
6 5 ms 4 ms 3 ms bundle-ether13.wel-edge902.perth.telstra.net [165.228.23.133]
7 4 ms 7 ms 7 ms bundle-ether7.wel-core3.perth.telstra.net [203.50.6.190]
8 7 ms 7 ms 6 ms tengige0-6-0-0.pthw-core01.perth.net.reach.com [203.50.13.234]
9 55 ms 51 ms 51 ms i-0-0-1-0.istt-core02.bx.telstraglobal.net [202.84.141.158]
10 54 ms 51 ms 51 ms i-0-0-2-0.istt03.bi.telstraglobal.net [202.84.225.238]
11 52 ms 51 ms 51 ms unknown.telstraglobal.net [202.127.73.118]
12 51 ms 51 ms 51 ms sg2-n5596-fe-1-vl231.wargaming.net [92.223.116.163]
13 51 ms 51 ms 51 ms sg2-sl-a65.worldoftanks.sg [92.223.16.65]

===================================================================================================

Basically TPG is screwing it's customers by routing some (but not all) traffic to Singapore very inefficiently. I guess someone in Wargaming.Net negotiated with them to get better routes. So much for "Net neutrality". It would be interesting to see someone on Optus in Perth do the same test.

[Rashkae]

The Tokyo hop is killing you. But file a support ticket with them, ask to optimize the route.

[obeythefist]

Rashkae, on 05 August 2015 - 01:19 AM, said:

The Tokyo hop is killing you. But file a support ticket with them, ask to optimize the route.

Yeah I have put in a ticket. I guess the pipes out of Sydney cost a lot less than the pipes out of Perth. And if you think those are expensive, you should see how much a pint of beer costs here.

[obeythefist]

Dar1ng One, on 05 August 2015 - 01:53 AM, said:

Mmmmmmm..... yes

Mech-Cellent!

It's good that you're on an ISP that doesn't bounce you through Tokyo to get to Singapore, but that doesn't help the rest of us. I've found a couple of other players on TPG and encouraged them to also raise tickets. Maybe TPG will take notice, but who knows. They asked for my phone number so they could call me. As if somehow speaking to me about their choice of routing is going to make some difference.

[Wibbledtodeath]

If you are one of the lucky few that get good ping via your ISP to the server in Singapore- let us know where you are and who you are with. I for one will be migrating to join your ISP very soon if TPG doesn't pull their finger out (and have informed them of such).

[obeythefist]

Wibbledtodeath, on 05 August 2015 - 05:15 AM, said:

If you are one of the lucky few that get good ping via your ISP to the server in Singapore- let us know where you are and who you are with. I for one will be migrating to join your ISP very soon if TPG doesn't pull their finger out (and have informed them of such).

It's the Telstra and iiNet ISP groups mainly that are routing correctly - however, iiNet will be formally owned by TPG soon.

[StormTrooperM1]

i am on offnet iinet, so I'll pass on this "oceanic" server, server appears to be the same location as WOT and based on tonight has the same issues of variable ping and high packet loss (not local, but once my traffic leaves Oz),

Edited by StormTrooperM1, 05 August 2015 - 05:38 AM.

[obeythefist]

StormTrooperM1, on 05 August 2015 - 05:38 AM, said:

i am on offnet iinet, so I'll pass on this "oceanic" server, server appears to be the same location as WOT and based on tonight has the same issues of variable ping and high packet loss (not local, but once my traffic leaves Oz),

iiNet is routing properly through Perth at the moment so you will be fine until TPG takes over. PGI are using different hosting to WoT so you should not expect the same experience. I'm not sure why you believe they are in the same location (unless you mean Singapore...)

[StormTrooperM1]

yeah I mean in SG, played bit on the OC server, got disappointing results, fine on the NA server though (ping high but consistent)
in saying that I have just ran another test and noticed iinet has some local congestion... so it may not as bad..

Edited by StormTrooperM1, 05 August 2015 - 05:55 AM.