40 replies to this topic

[Cpt Reaper0232]

So I decided to reinstall MWO seeing as I have quite a few mates who play.

First the game wouldn't install as I had that sneaky registry file left over. Took care of that.

Then it wouldn't install because of a "fatal error". Well my .Net framework, C++ and DX are all up to date.

I got my housemate to download and install, then transfer it to my PC.

Now when I launch MechWarriorOnline.exe it loads for a moment and then nothing. I try again..."you already have an instance of bootstrap patcher running". I check processes in task manager...both MechwarriorOnline.exe and BootstrapSentinel appear for about 1.5 seconds and vanish. I can't close either process.

I am running windows 10.

Any help would be appreciated.

Edited by Cpt Reaper0232, 12 August 2015 - 05:07 AM.

[Xultan]

click on 32-bit force mode in the launcher options

[Cpt Reaper0232]

Is that via right-click -> properties? I'm not very good with mucking about with software.

[Xetelian]

No, on the launcher up at the top right there are two cogs in an icon, click that and you have options for 64bit and 32bit.

[JudgeDeathCZ]

I had same problem recently when I reinstalled win7 and then I was unable run mwo from already installed game.I had to reinstall game and .net framework.Be sure you have .net framework 4.5 installed be4 you install game.

Edited by JudgeDeathCZ, 11 August 2015 - 09:54 PM.

[Cpt Reaper0232]

Ah...well I can't even get the launcher to appear.

[Xultan]

No, when you launch mwo from the launcher, there is a gear icon in the upper right, click on that then click "Force 32-bit mode" then launch MWO

Can you provide a screen shot of the error? That would help us much more,

[Cpt Reaper0232]

I'm not getting an error anymore exactly...it's just MWO and bootstrap sentinel appear in processes for about 1.5 seconds and vanish, reappearing in another second or so.

[Xultan]

find your MWO directory, then find bin32\MechWarriorOnline.exe run that directly. Tell me what happens,

[Cpt Reaper0232]

That's what I have done to end up in this situation. As I transferred the game from my housemate's PC (also running windows 10 and his game runs fine) I have no desktop shortcuts.

Should I try uninstalling/reinstalling again?

[Xetelian]

I'd recommend trying to install it again but this time when the error pops up send that information to the MWO support team and or here.

I don't know if there is anything we can do but it is a start since the client not opening could be a lot of things I imagine but without an error message it is a lot harder to figure out.

[JudgeDeathCZ]

You have to install .net framework 1st or you will not be able to even install game.

[Cpt Reaper0232]

Xetelian, on 11 August 2015 - 10:16 PM, said:

I'd recommend trying to install it again but this time when the error pops up send that information to the MWO support team and or here.

I don't know if there is anything we can do but it is a start since the client not opening could be a lot of things I imagine but without an error message it is a lot harder to figure out.

I'll give it another try then. One moment.

JudgeDeathCZ, on 11 August 2015 - 10:17 PM, said:

You have to install .net framework 1st or you will not be able to even install game.

My .net framework is up to date, as is c++ and directX

[Xultan]

Try to reinstall, but run the installer by right clicking the executable and click "Run as Administrator"

[JudgeDeathCZ]

Also run it on your pc this time lol...

[Cpt Reaper0232]

Alright...hope this helps

One or more issues caused the setup to fail.

0x80070643 - Fatal error during installation.

Spoiler

[0A88:178C][2015-08-12T16:37:18]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Angus\Desktop\MechWarriorOnlineInstaller.exe, cmdline: ''
[0A88:178C][2015-08-12T16:37:18]i000: Initializing string variable 'TempPatcherFolder' to value '[ProgramFilesFolder]Piranha Games\MWOPatcher'
[0A88:178C][2015-08-12T16:37:18]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\MechWarrior Online\Bin32\MechWarriorOnline.exe'
[0A88:178C][2015-08-12T16:37:18]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Piranha Games'
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Angus\AppData\Local\Temp\MechWarrior_Online_20150812163718.log'
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Angus\Desktop\MechWarriorOnlineInstaller.exe'
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'WixBundleName' to value 'MechWarrior Online'
[0A88:178C][2015-08-12T16:37:18]i100: Detect begin, 3 packages
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'HasVCPP2010Search' to value '1'
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'Netfx35SP' to value '1'
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.4927'
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'Netfx4FullVersion' to value '1'
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.4926'
[0A88:178C][2015-08-12T16:37:18]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.4926'
[0A88:178C][2015-08-12T16:37:18]i103: Detected related package: {1760F404-9A2B-4CD5-9A5C-7F9DCC627741}, scope: PerMachine, version: 1.4.1.0, language: 0 operation: MajorUpgrade
[0A88:178C][2015-08-12T16:37:18]i101: Detected package: vcredist_x86.exe, state: Absent, cached: None
[0A88:178C][2015-08-12T16:37:18]i101: Detected package: dotNetFx40_Full_x86_x64.exe, state: Absent, cached: None
[0A88:178C][2015-08-12T16:37:18]i101: Detected package: MechWarrior_Online.msi, state: Absent, cached: None
[0A88:178C][2015-08-12T16:37:18]i104: Detected package: MechWarrior_Online.msi, feature: DirectXRedist, state: Absent
[0A88:178C][2015-08-12T16:37:18]i104: Detected package: MechWarrior_Online.msi, feature: MechWarriorOnlineInstall, state: Absent
[0A88:178C][2015-08-12T16:37:18]i052: Condition 'NOT Installer_Running' evaluates to true.
[0A88:178C][2015-08-12T16:37:18]i052: Condition 'NOT ((VersionNT > 501 OR VersionNT64 > 501) OR (VersionNT = 501 AND ServicePackLevel >= 3) OR (VersionNT64 = 501 AND ServicePackLevel >= 2))' evaluates to true.
[0A88:178C][2015-08-12T16:37:18]i199: Detect complete, result: 0x0
[0A88:1BBC][2015-08-12T16:37:33]i000: Setting string variable 'InstallFolder' to value 'D:\Games\Piranha Games'
[0A88:1BBC][2015-08-12T16:37:33]i000: Setting string variable 'DTSC' to value '1'
[0A88:1BBC][2015-08-12T16:37:33]i000: Setting string variable 'SMSC' to value '0'
[0A88:1BBC][2015-08-12T16:37:33]i000: Setting numeric variable 'DTSCCheckbox' to value 1
[0A88:1BBC][2015-08-12T16:37:33]i000: Setting numeric variable 'SMSCCheckbox' to value 0
[0A88:178C][2015-08-12T16:37:33]i200: Plan begin, 3 packages, action: Install
[0A88:178C][2015-08-12T16:37:33]i052: Condition 'NOT HasVCPP2010Search' evaluates to false.
[0A88:178C][2015-08-12T16:37:33]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe
[0A88:178C][2015-08-12T16:37:33]i052: Condition 'NOT Netfx4FullVersion' evaluates to false.
[0A88:178C][2015-08-12T16:37:33]w321: Skipping dependency registration on package with no dependency providers: dotNetFx40_Full_x86_x64.exe
[0A88:178C][2015-08-12T16:37:33]i052: Condition 'NOT InstallFolder_registry' evaluates to true.
[0A88:178C][2015-08-12T16:37:33]i204: Plan 2 msi features for package: MechWarrior_Online.msi
[0A88:178C][2015-08-12T16:37:33]i203: Planned feature: DirectXRedist, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[0A88:178C][2015-08-12T16:37:33]i203: Planned feature: MechWarriorOnlineInstall, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[0A88:178C][2015-08-12T16:37:33]i000: Setting string variable 'WixBundleRollbackLog_MechWarrior_Online.msi' to value 'C:\Users\Angus\AppData\Local\Temp\MechWarrior_Online_20150812163718_0_MechWarrior_Online.msi_rollback.log'
[0A88:178C][2015-08-12T16:37:33]i000: Setting string variable 'WixBundleLog_MechWarrior_Online.msi' to value 'C:\Users\Angus\AppData\Local\Temp\MechWarrior_Online_20150812163718_0_MechWarrior_Online.msi.log'
[0A88:178C][2015-08-12T16:37:33]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0A88:178C][2015-08-12T16:37:33]i201: Planned package: dotNetFx40_Full_x86_x64.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0A88:178C][2015-08-12T16:37:33]i201: Planned package: MechWarrior_Online.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0A88:178C][2015-08-12T16:37:33]i299: Plan complete, result: 0x0
[0A88:178C][2015-08-12T16:37:33]i300: Apply begin
[060C:14BC][2015-08-12T16:37:35]w308: Automatic updates could not be paused due to error: 0x80040154. Continuing...
[060C:14BC][2015-08-12T16:37:35]i360: Creating a system restore point.
[060C:14BC][2015-08-12T16:42:22]i361: Created a system restore point.
[060C:14BC][2015-08-12T16:42:23]i000: Caching bundle from: 'C:\Users\Angus\AppData\Local\Temp\{9f17023b-d04f-432b-b08a-3bb4c3a7ed3c}\.be\MechWarriorOnlineInstaller.exe' to: 'C:\ProgramData\Package Cache\{9f17023b-d04f-432b-b08a-3bb4c3a7ed3c}\MechWarriorOnlineInstaller.exe'
[060C:14BC][2015-08-12T16:42:23]i320: Registering bundle dependency provider: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c}, version: 1.6.0.0
[060C:13F0][2015-08-12T16:42:23]i305: Verified acquired payload: MechWarrior_Online.msi at path: C:\ProgramData\Package Cache\.unverified\MechWarrior_Online.msi, moving to: C:\ProgramData\Package Cache\{1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}v1.6.1.0\MechWarrior Online.msi.
[060C:14BC][2015-08-12T16:42:23]i323: Registering package dependency provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, version: 1.6.1.0, package: MechWarrior_Online.msi
[060C:14BC][2015-08-12T16:42:23]i301: Applying execute package: MechWarrior_Online.msi, action: Install, path: C:\ProgramData\Package Cache\{1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}v1.6.1.0\MechWarrior Online.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" INSTALLLOCATION="D:\Games\Piranha Games\MechWarrior Online" TEMPPATCHLOCATION="D:\Games\Piranha Games\MWOUpdate" MAKEDTSC="1" MAKESMSC="0"'
[060C:14BC][2015-08-12T16:42:38]e000: Error 0x80070643: Failed to install MSI package.
[060C:14BC][2015-08-12T16:42:38]e000: Error 0x80070643: Failed to execute MSI package.
[0A88:178C][2015-08-12T16:42:38]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0A88:178C][2015-08-12T16:42:38]i319: Applied execute package: MechWarrior_Online.msi, result: 0x80070643, restart: None
[0A88:178C][2015-08-12T16:42:38]e000: Error 0x80070643: Failed to execute MSI package.
[060C:14BC][2015-08-12T16:42:38]i318: Skipped rollback of package: MechWarrior_Online.msi, action: Uninstall, already: Absent
[0A88:178C][2015-08-12T16:42:38]i319: Applied rollback package: MechWarrior_Online.msi, result: 0x0, restart: None
[060C:14BC][2015-08-12T16:42:38]i329: Removed package dependency provider: {1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}, package: MechWarrior_Online.msi
[060C:14BC][2015-08-12T16:42:38]i351: Removing cached package: MechWarrior_Online.msi, from path: C:\ProgramData\Package Cache\{1A14AC87-9585-4AC5-BA5D-0A3A4C6AF7D4}v1.6.1.0\
[060C:14BC][2015-08-12T16:42:38]i330: Removed bundle dependency provider: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c}
[060C:14BC][2015-08-12T16:42:38]i352: Removing cached bundle: {9f17023b-d04f-432b-b08a-3bb4c3a7ed3c}, from path: C:\ProgramData\Package Cache\{9f17023b-d04f-432b-b08a-3bb4c3a7ed3c}\
[0A88:178C][2015-08-12T16:42:39]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

[Xetelian]

When I google'd 0x80070643 the first result is https://support.micr...en-us/kb/976982

While I doubt that website will help I think you may need to reassess your .net installation.

[JudgeDeathCZ]

Told you...but no1 listen to me so w/e...

[Cpt Reaper0232]

I tried .net downloads, mine is already "4.5 or higher".

[Xultan]

Uninstall/repair your .net then.