31 replies to this topic

[Anachronda]

Tarl Cabot, on 14 December 2015 - 08:35 PM, said:

The game needs both 32/64bit C++, NET and DX9c. The game can starts off in 32bit but will default to 64bit after the initial launch.

There are several versions of DX9c, each updated the next but an older one does not install the newer files. The last version 9.29.1974 is the one needed. It can be installed via webinstaller but if it has been unsuccessfully done, or if there are any corrupted files, the full redistributed version will do a full install. Just make sure that after unpacking it to run the dxsetup.exe in it.

For best results, always run with admin privileges by right clicking on the exe, run with admin privileges.

Another issue is the possibility of OS corruption. There has been a few people who have had to do a clean/full OS install before things started working.

Don't forget that the game also uses DirectX 11. In fact that is what I have chosen in my settings if I recall correctly.

You don't necessarily need to clean install if you are willing to do a bit of digging. Reinstalling drivers or windows components, messing with regsvr32 and some friends like sfc /scannow and DISM can work wonders as well. Here's an article on Windows Update problems, which isn't directly relevant but it does explain dism:

https://support.micr...en-us/kb/947821

I'd go the reinstall directx route myself. Always go for the low hanging fruit before getting more advanced as you can cause more trouble than you need to. And run windows update again after this in case you missed something. Here's an article on repairing DirectX, with a proper download link.

https://support.micr...en-us/kb/256182

You can install different versions of DirectX side by side (in this case 9c and 11) and games will use the one they are supposed to use. In the case of this game that's something you do.

For some windows components and programs including vc++ you have a repair option in the Programs and Features control panel (or Add/Remove Programs in older Windows versons). If you said what version of Windows you were running more specific instructions could be given - didn't see that you did.

[Tarl Cabot]

The last link concerning Directx install info, different versions? The last one, DX9c will not work for most people cause it is the wrong version, it is an older version DX9C and missing 3 years of DLL that many DX9 games require. Even MS messes up what should be installed (chuckles).

Just for reference and what I have linked previously, June 2010 was the last DX9c MS created, version 9.29.1974

There is the directx_Jun2010_redist.exe. I use this one since it reinstalls all the dx9c files.
https://www.microsof...ls.aspx?id=8109

This one is the websetup installer that most dx9c games uses. It checks for files and installs only the ones missing. It does not check if a dx9c file is corrupted.
https://www.microsof...ayLang=en&id=35

Edited by Tarl Cabot, 22 December 2015 - 06:18 AM.

[Douglas grizzly]

LOL webpage not available

the second item i am getting the same message of cabinet file cannot be trusted

[Tarl Cabot]

Douglas grizzly, on 22 December 2015 - 12:21 PM, said:

LOL webpage not available

the second item i am getting the same message of cabinet file cannot be trusted

Which link are you using? use a different browser. Do a thorough antivirus check of system.

[Douglas grizzly]

both the one you sent me and also the one sent to me by mechwarrior support. i even went into my computers programs to see if i can fix it there.

[Douglas grizzly]

guys i even went so far as to delete my security programs in the hopes it was that causing my problems. Sadly that was not the case and i was still getting cabinet error and cryptographic services error about a file that could not be trusted. I have done everything to and including going in to crypto services to make its is on auto and i am still stopped cold. at this point i see no other course than to spend money on a tech and no game is worth that.

[Anachronda]

Douglas grizzly, on 23 December 2015 - 12:53 PM, said:

guys i even went so far as to delete my security programs in the hopes it was that causing my problems. Sadly that was not the case and i was still getting cabinet error and cryptographic services error about a file that could not be trusted. I have done everything to and including going in to crypto services to make its is on auto and i am still stopped cold. at this point i see no other course than to spend money on a tech and no game is worth that.

All good troubleshooting, but have you tried the methods for integrity checking of the game files and windows dlls as mentioned? Including regsvr32? I seem to recall xinput being a tricky one in the past. You might want to engage some windows forums as they tend to get more technical and xinput will not just affect MWO.

[Tarl Cabot]

Something has messed up your system.

http://answers.micro...d2e?db=5&auth=1

Quote

I would suggest you to try the below mentioned steps:

• Make sure your cryptography services are enabled. To do this go to

Start->Control Panel->Administrative Tools->Services.

• Locate the service which is called Cryptographic Services. Make sure that the service is started and startup type is automatic.
  
• Remove temporary files in %temp% and (if installing end-user runtime)

%windir%\system32\directx\websetup Error

• Make sure that the Security (Anti-Virus Software) is disabled on your computer. Also make sure that you enable to security software immediately if it works.
  
• Try the resolution steps in : http://support.micro...kb;EN-US;822798.
  
• You can also try to set your computer to clean boot and go about installing Direct-X.

Perform a clean boot follow the below mentioned steps:

• Log on to the computer by using an account that has administrator rights.

• Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
  
  If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

• On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

• On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

• Click OK, and then click Restart.

Check if the issue is resolved. If the issue is resolved check which third party is causing the problem, referring the link given below:

http://support.microsoft.com/kb/929135
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

• Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

• On the General tab, click the Normal Startup option, and then click OK.
  
• When you are prompted to restart the computer, click Restart.

The other is to use the full installer

http://answers.micro...9c43c912e2?db=5

Edited by Tarl Cabot, 24 December 2015 - 11:16 PM.

[Douglas grizzly]

I am trying a workaround by using steam to dowload it. If this does not work i will be out of options. Everystep you guys outlines for trying to get the xinput to load never worked. once i got to that point i kept getting filecabinet. I hope using steam will work

[Douglas grizzly]

just my luck with steam i am getting a unsupported video card message.

[mailin]

So what are your system specs?

[Douglas grizzly]

ok guys olga at tech support figured out what the problem was with my machine and it was i am running a Q35 video card and its not near enough