My Purchased Highlander Iic Mech Vanished !
#1
Posted 17 December 2015 - 04:23 AM
Played for a day or two with it and accumulated a lot of XP.
Now today I logged in and the HIGHLANDER IIC has disappeared.
I triple checked all the filter settings and whatnot, it is gone.
When looking on the website I do not see it as an owned product anymore.
This is utterly concerning and I have lost trust and confidence, not just the fact that it’s gone and it prevent me from enjoying the product I purchased, the fact that is just simple can vanish without any input and losing my progress with it.
I filed a ticket.
Anyone ever experienced this before?
As a new player I seriously start to doubt to invest time into this game, if mechs can just vanish like that.
#2
Posted 17 December 2015 - 04:44 AM
Are you actuially able to buy la carte those mechs? Don't they only package offer?
#3
Posted 17 December 2015 - 04:49 AM
This purchase was not an imaginary one, I played the mech two days only to discover it's gone.
The funds on my credit card did vanish though, they managed to keep that correct.
It's amazing how such a thing can happen.
I have the day off and was looking forward to playing my new mech.
Support is only possible during PST business hours, so I have to wait until tonight up to the point when the support team starts their working day and start on the backlog of tickets.
I know I'm frustrated right now en ranting/venting, but I would expect this game to offer some European friendly support. But I kind of figured out that's not the case on my very first day, a patch maintenance at 7pm - 11pm which is prime time over here.
Not a good new player experience.
I'm thinking about asking for a full refund / Paypal dispute, these are no good signs and trust is lost.
Edited by M0rdresh, 17 December 2015 - 04:56 AM.
#4
Posted 17 December 2015 - 04:53 AM
Edited by Varvar86, 17 December 2015 - 04:58 AM.
#5
Posted 17 December 2015 - 04:58 AM
So it will be 19pm my local time when they start working, let alone by the time they reach my ticket.
Edited by M0rdresh, 17 December 2015 - 04:58 AM.
#6
Posted 17 December 2015 - 05:00 AM
#7
Posted 17 December 2015 - 05:03 AM
Edited by Varvar86, 17 December 2015 - 05:04 AM.
#8
Posted 17 December 2015 - 12:44 PM
I can confirm customer support did help me and it was a great experience.
There were some misunderstanding around an earlier refund and whatnot.
This led to the disappearance of the mech by accident and it's been restored so I can rock on!
Truth be told maybe my reaction was hasty, but it does feel nasty when something you treasure vanishes in the digital purchase world. The fact that it was not some sort of technical issue and in the end an explained phenomena inspires confidence again.
#9
Posted 17 December 2015 - 01:16 PM
#10
Posted 17 December 2015 - 01:28 PM
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