13 replies to this topic

[Lupis Volk]

Just wondering since i've sent several tickets and haven't gotten a reply yet.

[Boulangerie]

I have heard good things about them, though have never dealt with them myself. I believe they work on a Western Canadian Time zone, and I don't think it's 24 hours, so be patient.

[Prof RJ Gumby]

It's 8:30 AM in Canada now, have patience. The time you wrote your post it was 7:30 AM

Edited by Prof RJ Gumby, 12 January 2016 - 05:30 AM.

[Josef Koba]

I've contacted support on a number of occasions and I can say that they have been very good to me. They're not always super prompt, but that probably has more to do with volume and manpower than apathy. Overall I'm very pleased with PGI's customer support.

[Rogue Jedi]

sometimes support will take a few days to respond, mainly because they work Canadian office hours, so e.g. if you submit a ticket late Friday night UK time it could be (from my perspective) Monday afternoon before they even have someone in the office to read the ticket.

some things will not get a response, e.g. if you report someone by email they will never tell you what has been done about it because moderation is private between PGI and the moderated player.

[mogs01gt]

Lupis Volk, on 12 January 2016 - 04:34 AM, said:

Just wondering since i've sent several tickets and haven't gotten a reply yet.

I've had great response times from PGI support. What issues are you having?

[Metus regem]

mogs01gt, on 12 January 2016 - 08:21 AM, said:

I've had great response times from PGI support. What issues are you having?

I have to second this, so long as you are polite and respectful they are excellent in this area.

[Scifi Toughguy]

I too have had really good experiences with PGI support.

[Metus regem]

Prof RJ Gumby, on 12 January 2016 - 05:30 AM, said:

It's 8:30 AM in Canada now, have patience. The time you wrote your post it was 7:30 AM

Well PGI is on the west coast, it is only now just 8:30am here, they might be in the office now, but give them another hour to hour and a half to be sure.

[M T]

Ive sent them a rather technical email a week back, twice.
Never got a reply..

Guess it was beyond their league.

Edited by MTs Cavia Porcellus, 12 January 2016 - 08:34 AM.

[Azzgaroth]

Support is excellent. Can take some time, but they work hard to get you satisfied.

[Palor]

I have had nothing but positive experiences with support, however they have a small team and sometimes it can take awhile for them to get to you.

[Koniving]

Lupis Volk, on 12 January 2016 - 04:34 AM, said:

Just wondering since i've sent several tickets and haven't gotten a reply yet.

At the time you asked it was 4 in the morning for pgi's employees. They also get backlogs from weekends.

[Lupis Volk]

Well i've sent several tickets. one near last weekend.

the problem i need solving is apparently with the resistance 2 bundles your meant to get some paints. I never got those.

Greetings MechWarriors,
With the release of the Special Resistance Collection {R} Variant 'Mechs, the following Colors were added to the in-game Color selection menu:

• Resistance White
  
• Resistance Red
  
• Resistance Black

These Colors were initially only provided for the Special {R} Variants. Attempting to apply any of those Colors to a standard ZEU-6T, for example, required that you first purchase that Color with MC.

As of 12:00 PM PDT today, anyone who purchased any level of Resistance Collection, including a la carte purchases, will be receiving all three Resistance Colors in their account. Going forward, eligible Resistance purchasers* will not be required to spend MC to apply these colors to Standard Resistance Collection Variants.

If you technically qualify for the free Resistance Colors, but have already spent MC to purchase one or more of these Colors, please submit a ticket to accounts@mwomercs.com. We will be providing MC refunds for eligible players.

• "Eligible Resistance purchasers" is defined as any player who purchased any level of Resistance Collection, including a la carte.
  
• You will still need to purchase these Colors if you don't own a Resistance 'Mech and want to apply them to non-Resistance 'Mechs.

Edited by Lupis Volk, 12 January 2016 - 12:40 PM.