8 replies to this topic

[DarkRagexx74]

I've been searching the forums but most posts dealing with this are years old.

I'm having problems running MWO (non-steam). I start the game, hit play, go through the cut scenes (and have tried clicking to bypass them too), type in my password, hit login, the computer goes to black screen and never leaves black screen. I have to CTL+ALT+DEL to get out of the black screen. The task manager tells me the game is not responding. There is no crash report... no dialog box telling me what happened. Nothing. The computer just sits there in black screen.

So again... I hit CTL+ALT+DEL, hit end task and a dialog box opens asking me if I really want to end it. The mouse does not respond to this box. I have to hit CTL+ALT+DEL again for it to unlock that box and then I can finally exit. I try this about 10-30 times and the game will finally run. I tried the sticky on the forums dated back to 2012. None of that helps. Some of the links are broken anyway... one of them taking me to a Win 10 install page... yeah... .NO.

Here's what I 've tried: This is a fresh install on a new computer. I've tried running the repair tool. I've tried running in 32 and in 64bit, and I've tried the different versions of DirectX. No help at all. I've seen a post saying the game doesn't like GeForce Experience so I uninstalled it. I turn off the NVidia Precision X graphics controller, no help. I tried using those two programs to optimize the graphics settings but that is not supported! How can it not be supported when the game itself shows Nvidia screens during the cut scenes?!?!?!?! The user file is unmodified. I'm about to give up on this game. No other game is giving me issues and yes all my drivers are up to date.

System:
Core i7-5820K- Not overclocked yet
ASRock X99X mobo
16Gig DDR4 ram
EVGA gtx 980 Kingpin edition- tried both overclocked and not

[Goose]

Got any overlays (OverWolf)?

Got any injectables (ReShade)?

Got anything RAM intensive you could fire up? (I say this 'cause the minimum-two laps of Memtest86 will take hours.)

If you fire up OCCT's PSU test, what happens?

Could you make a dump file, using TaskMan, or else Process Explorer, and send that it?

[Roflberry Pwncakes]

Quote

I'm having problems running MWO (non-steam). I start the game, hit play, go through the cut scenes (and have tried clicking to bypass them too), type in my password, hit login, the computer goes to black screen and never leaves black screen. I have to CTL+ALT+DEL to get out of the black screen. The task manager tells me the game is not responding. There is no crash report... no dialog box telling me what happened. Nothing. The computer just sits there in black screen.

This is a current Windows 10 flaw delivered in one of the most recent updates. It's called the Black Screen bug. Their only suggestion is to reboot into safe mode with networking and to completely uninstall and reinstall display drivers and check for RunOncex86 or RunOnce64 running and if so, kill it with task manager. They didn't mention how to keep RunOnce from running again after you restart into normal mode.

[DarkRagexx74]

Goose, on 24 March 2016 - 11:52 AM, said:

Could you make a dump file, using TaskMan, or else Process Explorer, and send that it?

I'm using Teamspeak and Overwolf but nothing else. I've tried running the game with Teamspeak off but that doesn't help. Overwolf starts automatically and I guess I can try that. But I doubt it will help.

I've tried running OCCT in all modes but nothing happens. Runs like a champ. I do not peak out on anything that causes crashing.

I tried making a dump file but I get a failure window saying "The operation could not be completed. Access Denied"

Roflberry Pwncakes, on 26 March 2016 - 10:05 PM, said:

This is a current Windows 10 flaw delivered in one of the most recent updates. It's called the Black Screen bug. Their only suggestion is to reboot into safe mode with networking and to completely uninstall and reinstall display drivers and check for RunOncex86 or RunOnce64 running and if so, kill it with task manager. They didn't mention how to keep RunOnce from running again after you restart into normal mode.

I would love it to be something that simple, but I'm on Win 7 not 10. Is this also a Win 7 problem too? It acts as though the video crashes, but it's a new GTX 980 and the drivers are all up to date.

Edited by DarkRagexx74, 28 March 2016 - 09:29 PM.

[Goose]

DarkRagexx74, on 28 March 2016 - 09:26 PM, said:

I tried making a dump file but I get a failure window saying "The operation could not be completed. Access Denied"

DarkRagexx74, on 28 March 2016 - 09:26 PM, said:

I would love it to be something that simple, but I'm on Win 7 not 10. Is this also a Win 7 problem too? It acts as though the video crashes, but it's a new GTX 980 and the drivers are all up to date.

I was just about to ask what Win you was on.

https://www.guru3d.c...r-download.html

RunOnce? http://www.bleepingc...-thread/page-13

[The Lost Boy]

I get the same thing all the time. Any PGI people read these forums?

[Meatroid]

Crashing is part of being a mechwarrior.

[DarkRagexx74]

Goose, on 24 March 2016 - 11:52 AM, said:

Got any overlays (OverWolf)?

Got any injectables (ReShade)?

Got anything RAM intensive you could fire up? (I say this 'cause the minimum-two laps of Memtest86 will take hours.)

If you fire up OCCT's PSU test, what happens?

Could you make a dump file, using TaskMan, or else Process Explorer, and send that it?

OK... think I got it mostly figured.

1- OCCT's PSU test finds nothing wrong.
2- The Access denied to the dump file seems to be a common thing now. I'm not the only one with this issue. It's some setting I have to look into.
3- I tried deleting all my video drivers and starting fresh... That mostly helped but I was still having random crashes. about every 5 logins

THE FIX- well... it fixed it so it runs about 95% of the time. "OVERWOLF!!!!!" I'm almost 100% sure that running overwolf in the background with my teamspeak is causing the crashing. My overwolf turns on by default whenever I turn on my computer. I open the hidden icons triangle by the clock on the lower right side and turn it off and other programs I don't need running like Steam (I don't us the MWO steam version) and a few other unnecessaries. That tends to take care of the majority of my problems. The remainder is a video driver issue... I can pretty much get the rest to go away with also turning off the NVIDIA GeForce Experience program... and Lord forbid you overclock your GTX 980!!!! 'cause that just will not do either.

For MWO touting NVIDIA at it's splash screen... this thing does not play well with it. Turn off your GeForce Experience and don't OC... or just plain ol' turn off the Precision X16 software as well.

That should help you out.

Thanks all for the input

-Dark

[Goose]

Things I didn't think of, when last I checked in:

• http://mwomercs.com/...ost__p__5048744
  
• http://www.ghacks.ne...indows-7-and-8/
  
• https://www.guru3d.c...r-download.html