25 replies to this topic

[TLBFestus]

Many of you will say "Always" almost by reflex, but this time I'm not.

ON the homepage, there is an announcement about the Town Hall;




It says, Friday, April 28th.

The next Friday, April 28th isn't until 2017. I hope you are a patient bunch.





Attention to detail PGI, that's your problem.

[AdrenaHawk]

It's a feature.

[Impyrium]

It's a typo, the correct date is in the article.

I know, I know, the world is ending...

[TyphonCh]

I liked how you looked that far ahead to find when April 28th is on a Friday.

But yes you are right. How about just pay attention in general?

[KodiakGW]

Falls in line with their Match Maker, balance, hit registration.

Quality product.....

[Jetdrag]

So instead of sending a friendly email to support etc. You made a snide forum post?

[Impyrium]

Jetdrag, on 28 April 2016 - 08:12 PM, said:

So instead of sending a friendly email to support etc. You made a snide forum post?

This is the MWO forums, you see...

[TLBFestus]

Jetdrag, on 28 April 2016 - 08:12 PM, said:

So instead of sending a friendly email to support etc. You made a snide forum post?

I see you read between the lines. Good for you!

(make that 2 now.....)

Edited by TLBFestus, 28 April 2016 - 10:34 PM.

[Paigan]

TLBFestus, on 28 April 2016 - 07:26 PM, said:

Many of you will say "Always" almost by reflex, but this time I'm not.

ON the homepage, there is an announcement about the Town Hall;




It says, Friday, April 28th.

The next Friday, April 28th isn't until 2017. I hope you are a patient bunch.





Attention to detail PGI, that's your problem.

Initially, the text even said April 1st.

But honestly: it's a little harsh to say paying attention to details is PGI's problem.
Do you always get EVERY detail right in your work?

You see, the problem here is perception:
(Just some arbitrary numbers, no statement about the actual quality level)
There are 10.000 details PGI has to take care of.
Say 10 of them slip through (which would be awesome near-perfection performance)


We see only the 10 details that slipped through, of course. Not the 9990 that were covered correctly.

Then "guys like you" (sorry) say/act like "Of all the 10 details that are wrong, 10 are wrong. That's 100%! What a crappy corporation. They never get it right.".

Mistakes happen. If that was our biggest problem in MWO, it would have long achieved global gaming domination.

The actual problem you write about is one of perception and interpretation. On your end.

Unless you do every little detail in your work always perfectly right, I suggest to cut back on the arrogance.

Edited by Paigan, 28 April 2016 - 11:47 PM.

[Gaussfather]

Paigan, on 28 April 2016 - 11:44 PM, said:

Initially, the text even said April 1st.

But honestly: it's a little harsh to say paying attention to details is PGI's problem.
Do you always get EVERY detail right in your work?

You see, the problem here is perception:
(Just some arbitrary numbers, no statement about the actual quality level)
There are 10.000 details PGI has to take care of.
Say 10 of them slip through (which would be awesome near-perfection performance)


We see only the 10 details that slipped through, of course. Not the 9990 that were covered correctly.

Then "guys like you" (sorry) say/act like "Of all the 10 details that are wrong, 10 are wrong. That's 100%! What a crappy corporation. They never get it right.".

Mistakes happen. If that was our biggest problem in MWO, it would have long achieved global gaming domination.

The actual problem you write about is one of perception and interpretation. On your end.

Unless you do every little detail in your work always perfectly right, I suggest to cut back on the arrogance.

Paigan... I see you are just a forum troll... hope we meet in CW I'll call a zellbringen match so we can do the mano e mano thing. More fun than quoting you on the forums.

[Speedy Plysitkos]

been away for a while. Whats new ?

[Livewyr]

I wouldn't be shocked if it (and the April 1st announcement) were the results of one of two things:

Employees rushed and stressed out because the "lean leadership" has earned those wonderful glassdoor reviews (and 48% approval)
or
Employees spiting said lean leadership on purpose.

This is beginning to be a trend...

[Alistair Winter]

Jetdrag, on 28 April 2016 - 08:12 PM, said:

So instead of sending a friendly email to support etc. You made a snide forum post?

I wouldn't make a snide forum post, normally. But I wouldn't send a friendly email to support either. Their response all the times I've tried to contribute by reporting bugs has basically been:

"k..."

Lots of nice people working in support though. GM Patience has helped me out a bunch of times. But whoever is in charge of receiving feedback from the players doesn't seem to care very much.

[Lugh]

Paigan, on 28 April 2016 - 11:44 PM, said:

Initially, the text even said April 1st.

But honestly: it's a little harsh to say paying attention to details is PGI's problem.
Do you always get EVERY detail right in your work?

You see, the problem here is perception:
(Just some arbitrary numbers, no statement about the actual quality level)
There are 10.000 details PGI has to take care of.
Say 10 of them slip through (which would be awesome near-perfection performance)


We see only the 10 details that slipped through, of course. Not the 9990 that were covered correctly.

Then "guys like you" (sorry) say/act like "Of all the 10 details that are wrong, 10 are wrong. That's 100%! What a crappy corporation. They never get it right.".

Mistakes happen. If that was our biggest problem in MWO, it would have long achieved global gaming domination.

The actual problem you write about is one of perception and interpretation. On your end.

Unless you do every little detail in your work always perfectly right, I suggest to cut back on the arrogance.

When it's something that is going to be viewed by others. Yes.

No. Maybe. Eh. At least I can do basic math and follow rules...

[Appogee]

TLBFestus, on 28 April 2016 - 07:26 PM, said:

Attention to detail PGI, that's your problem.

It's more a lack of professionalism, pride in their work, and concern for quality.

Edited by Appogee, 29 April 2016 - 05:33 AM.

[Livewyr]

Appogee, on 29 April 2016 - 05:17 AM, said:

I it's more a complete lack of pride in their work, and lack of concern for quality.

From what I understand, the staff itself is talented- but they are under constant stress from leadership. (Looking at glassdoor.)

Slow is smooth. Smooth is fast.
Rushed is sloppy. Sloppy is slow.

[Appogee]

Paigan, on 28 April 2016 - 11:44 PM, said:

There are 10.000 details PGI has to take care of.
Say 10 of them slip through (which would be awesome near-perfection performance)

But it's not 10. It's faaaar more prevalent than that.

Look at CW Phase 3. Russ Tweeted a week before launch that they'd "squashed the last bug". How could anyone paying even the slightest attention not notice the drop deck reset issue, and the glitched Planet Info animation?

Remember the recent "Killer Deals 2" promotion? That was actually the 3rd time they had run "Killer Deals". I posted to let them know in the thread, and I even Tweeted Russ as a courtesy including links to the two previous Killer Deals promotions that proved they were up to "Killer Deals 3".

Did they care enough to fix it? No, because too many people at PGI - not all - apparently just don't care about their product or their work enough to get things right in the first place, or fix them when they're broken.

And this has been going on since day 1. Placeholder Drilling Rigs instead of capture points, placed on top of platforms ... with nothing visible when you're underneath them. AMS shooting through cave roofs. Social Interface bugs that have been there for 2 years. Remodelled Mechs with glaring mismatched pieces showing.

I could add 100 things to this list. But they all point to a slack company ethos, with no pride in product.

Edited by Appogee, 29 April 2016 - 05:36 AM.

[Felbombling]

Wouldn't be a PGI announcement without some kind of error in it.

[zeves]

yes afther 4 years its basicly tradition now

[TLBFestus]

Paigan, on 28 April 2016 - 11:44 PM, said:

Initially, the text even said April 1st.

But honestly: it's a little harsh to say paying attention to details is PGI's problem.
Do you always get EVERY detail right in your work?

In my line of work If if I make a mistake, even a small one it can have significant consequences for my patient , so I'd say yes I do make every attempt NOT to let a "small detail" slip by. Sure, mistakes happen, things don't always follow the script, but if I made the number of small, ship shod mistakes PGI makes, my business would NOT be successful.

Making sure you have the date right is a simple thing yet it's glossed over. It's a lack of attention to detail, which is a constant theme with PGI.

Sure, I think that in some ways they are caught between a rock and a hard place, successful enough with their project, but small enough that they don't know how to handle it and they can't stress test advances in the game sufficiently becasue the population is too small. So they chose (or have to) to do it all themselves.

It still points to the idea that if the guy making the image got that wrong, why wasn't it caught? Shouldn't they be verifying the product even at this small level. Makes me wonder if the coders pay as much attention sometimes too.

Oh...and I'm not being arrogant, that's just your interpretation., I'm simply setting expectations and seeing lack of attention like this bothers me

Edited by TLBFestus, 29 April 2016 - 08:17 AM.