16 replies to this topic

[Ataboy]

Here is what I have emailed support.

"Yesterday I went through all my mechs AGAIN setting up favorites because it looked like it was in the hot fix. Guess what! Today NO FAVORITES!!"

[Diznitch]

+1. Totally reproducible. Have lost favorites 3 times and now I am done until re-patched.

[TercieI]

Yep. Still busted.

[N0ni]

Already mentioned it in another thread, but yes.

Not that i use the favorites tab to pick mechs, still would want to know which mechs i like playing the most with that filled in star.

[Ataboy]

PGI response to my ticket in OP as follows:

Hey there,
Really sorry to hear that, however we're not seeing any issues here with the favorites list on our end as well as we havent seen any other reports since the hot fix saying this is still causing issues. When you get a chance can you please send us some screenshots here of this issue occurring for you so we can get some more information on what may be causing this problem?
To take a screenshot, press the PRINT SCRN button on your keyboard at any point in-game and a screenshot will be saved in the following location on your PC:
C:\Users\<USER NAME>\Saved Games\MechWarrior Online\ScreenShots
Thanks,
Bobby Jubraj
Technical Support Representative
Piranha Games

My response to their response:
Not surprised you guys cannot recreate. Any screenshots I could take are not going to help identify cause.
This link http://mwomercs.com/...mech-list-lost/ was started for problem after the patch. HOWEVER there are posts at the bottom of it of people saying they have the problem after the hotfix also.

This link http://mwomercs.com/...94#entry5387994 shows that I am not the only person with the problem STILL, AFTER the hotfix.

Ataboy

[Besh]

My Faves also do not get saved .

[Ataboy]

This just in from PGI Support.


Bobby Jubraj (Piranha Games)
Sep 13, 11:11 PDT
Hey there,
Thanks for getting back to us with this additional information. We were actually able to reproduce this issue in house this morning actually however at the moment there isn't any clear steps to reproduce. Considering this information and the links you've provided below as well from other folks encountering this issue, QA has gone ahead and re-opened this issue so we'll be looking into getting this sorted out moving forward.
Thanks again for taking the time to bring this to our attention and moving forward if you run into any other issues or have any inquiries, please feel free to let us know and we'll make sure to get back to you as soon as possible.
Take care,
Bobby Jubraj
Technical Support Representative
Piranha Games

[Deathlike]

I'm sure it's a feature™.

How does this break so fast after being implemented?

Then again, this is PGI... so...

[cazidin]

Ataboy, on 13 September 2016 - 10:25 AM, said:

This just in from PGI Support.


Bobby Jubraj (Piranha Games)
Sep 13, 11:11 PDT
Hey there,
Thanks for getting back to us with this additional information. We were actually able to reproduce this issue in house this morning actually however at the moment there isn't any clear steps to reproduce. Considering this information and the links you've provided below as well from other folks encountering this issue, QA has gone ahead and re-opened this issue so we'll be looking into getting this sorted out moving forward.
Thanks again for taking the time to bring this to our attention and moving forward if you run into any other issues or have any inquiries, please feel free to let us know and we'll make sure to get back to you as soon as possible.
Take care,
Bobby Jubraj
Technical Support Representative
Piranha Games

"We were actually able to reproduce this issue in house this morning actually however there isn't any clear steps to reproduce."

What? Am I the only one who noticed this?

[TercieI]

cazidin, on 13 September 2016 - 11:51 AM, said:

"We were actually able to reproduce this issue in house this morning actually however there isn't any clear steps to reproduce."

What? Am I the only one who noticed this?

It means they got it to happen but don't have clear steps to make it happen. Unfortunately, that means it's not really far along in the debugging process.

Deathlike, on 13 September 2016 - 11:20 AM, said:

I'm sure it's a feature™.

How does this break so fast after being implemented?

Then again, this is PGI... so...

It didn't break after being implemented. It has never worked.

Edited by TercieI, 13 September 2016 - 12:55 PM.

[Ronan]

So random button smashes and they got it to reproduce, but repeating those button smashes doesn't consistently create the issue. As a programmer, I hate when that happens.

I am also suffering from lack of Favorites, so the bug is pretty widespread.

At least they've acknowledged that there is a bug.

[Funkmaster Rick]

Hey, you messaged them and it worked. Awesome.

[Deathlike]

TercieI, on 13 September 2016 - 11:53 AM, said:

It didn't break after being implemented. It has never worked.

So, top notch QA amirite?

[Zolaz]

Hotfix inbound in 6 months.

[Mole]

Oh, did PGI say they fixed something in a patch but their fix did nothing again? Lemme just mark this one down...

[Febrosian R Gillingham]

Maybe like you just THOUGHT it was your favorite and maybe told that lil mech he was your favorite but deep down in your <3 you knew it wasn't true and maybe PGI knew it too so they didn't wanna lie to the poor lil robot so they didn't keep him as a liar favorite. I'm not really a programmar or nothins but that's probably what hyappened

[LordNothing]

its a schrodinger fix, it works if you dont try to observe whether or not its been fixed.