28 replies to this topic

[Luca M Pryde]

I am using the Tor browser to write this.

I cannot access the mwomercs browser or game in Australia Sydney.

Anyone else having any problems?

This is the second time this has happened.

[Chrithu]

I guess not many who would share this Problem would know that you can circumvent it using Tor and some might not even know what Tor is.

[Luca M Pryde]

Haha yeah. Its gone dark in Australia...

Or the government has blocked my access and are forcing me to look for a job.

Human rights man...mechwarrior rights...its a conspiracy...

[Lynx7725]

I won't try playing MWO with Tor though.

That way lies.... Madness.

[OzViper]

I have this problem nearly everyday lately.. usually between 8pm and 10pm... can't acces MWO game or website but the rest of the internet is fine..

my ISP is Optus and I'm in Brisbane

[Luca M Pryde]

I am with Optus too. Although I would of thought it couldn't be the ISP doing this. I am going to ring up anyway and see what they say. (waste of time as expected although the guy totally failed trying to explain it to me)

Edited by Luca M Pryde, 01 August 2016 - 03:56 AM.

[Elizander]

Luca M Pryde, on 01 August 2016 - 03:34 AM, said:

I am with Optus too. Although I would of thought it couldn't be the ISP doing this. I am going to ring up anyway and see what they say. (waste of time as expected although the guy totally failed trying to explain it to me)

Bet you they'll tell you to restart your modem. :3

[CycKath]

Working fine for me.

[OzViper]

Luca M Pryde, on 01 August 2016 - 03:34 AM, said:

I am with Optus too. Although I would of thought it couldn't be the ISP doing this. I am going to ring up anyway and see what they say. (waste of time as expected although the guy totally failed trying to explain it to me)

I think there is a special network team within optus that handle international routes that could help, but I wouldn't know how to contact them without going through the clueless initial helpdesk..

[Ace Selin]

Ive never had an issue accessing the game or the website with Optus, unless the game servers were down.

Are you using the standard modem firmware, not using open DHCP or anything are you ?

Do a trace route when you cant access the website and see if anything stands out as a cause, then go from there.

Edited by Ace Selin, 01 August 2016 - 04:12 AM.

[Luca M Pryde]

Working again.

Yeah next time i will do a traceroute.

Ah geez I just did a pinged it and started whinging...should of traceroute it and then have a whinge...must be tired...

[OzViper]

It just started working for me agina now too... we must have the same issue for sure

[OzViper]

So same story for me again tonight, after working earlier today and this afternoon what seems to be almost a nightly occurance at 8pmish I cant access the game.

Here is my TraceRoute if anyone can decipher anything wrong from that?



Tracing route to 192.99.109.143 over a maximum of 30

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 10.67.0.1
3 * * * Request timed out.
4 * * * Request timed out.
5 23 ms 21 ms 23 ms 198.142.250.221
6 29 ms 22 ms 24 ms 198.142.139.116
7 27 ms 19 ms 20 ms 198.142.139.132
8 206 ms 209 ms 211 ms 203.208.131.205
9 215 ms 233 ms 231 ms 203.208.149.249
10 228 ms 227 ms 226 ms 203.208.173.138
11 229 ms 228 ms 229 ms paloalto1.pao.seabon
12 280 ms 290 ms 300 ms et10-1-0.miami15.mia

13 291 ms 294 ms 287 ms et4-3-0.miami15.mia.

14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[x Zool x]

I have been having this problem since 13 May 2016. Friday and Saturday nights are better for getting a connection. I have run hundreds of tracert's and put each ip into an ip tracker. The problem seems the be a breakdown (or other issue) of the signal actually getting into Canada, either from Europe or the US. Here is a copy of results from my June 4 contact with PGI's support.
All my problems happen after hop #10, which is the jump from Europe (10) to Canada (11).
(Same when I use 192.99.40.103)

Also noteworthy is Hops 13, 14, 15. Montreal to France to Montreal and all through OVH Hosting. (Canadian Telco)[/color]

The problem occurs between 0500-0800hrs Montreal time. Congestion there perhaps ?
However prior to 13 May there was no problem.

1. xxx.xxx.xxx.xxx My PC.

2. IP Address: 198.142.65.26
Reverse DNS: 26.65.142.198.in-addr.arpa
Hostname: mas1.bng.optusnet.com.au
Nameservers: ns2.optusnet.com.au >> 203.2.75.12
ns1.optusnet.com.au >> 203.2.75.2
Continent: Oceania (OC)
Country: Australia (AU)
Capital: Canberra
State: Unknown
City Location: Unknown
ISP: OCPL
Organization: OCPL
AS Number: AS4804 Microplex PTY LTD

3. Unknown Request Timed Out (This happens every time at this hop)
4. IP Address: 211.29.125.201
Reverse DNS: ** server can't find 201.125.29.211.in-addr.arpa: SERVFAIL
Hostname: 211.29.125.201
Continent: Oceania (OC)
Country: Australia (AU)
Capital: Canberra
State: Unknown
City Location: Unknown
ISP: Optus
Organization: Optus
AS Number: AS4804 Microplex PTY LTD

5. IP Address: 198.142.139.116
Reverse DNS: ** server can't find 116.139.142.198.in-addr.arpa: SERVFAIL
Hostname: 198.142.139.116
Continent: Oceania (OC)
Country: Australia (AU)
Capital: Canberra
State: Unknown
City Location: Unknown
ISP: OCPL
Organization: OCPL
AS Number: AS4804 Microplex PTY LTD

6. IP Address: 198.142.139.132
Reverse DNS: ** server can't find 132.139.142.198.in-addr.arpa: SERVFAIL
Hostname: 198.142.139.132
Continent: Oceania (OC)
Country: Australia (AU)
State: Unknown
City Location: Unknown
ISP: OCPL
Organization: OCPL
AS Number: AS4804 Microplex PTY LT

7. IP Address: 203.208.174.189
Reverse DNS: ** server can't find 189.174.208.203.in-addr.arpa: SERVFAIL
Hostname: 203.208.174.189
Continent: Asia (AS)
Country: Singapore (SG)
State: Unknown
City Location: Singapore
ISP: Singapore Telecommunications
Organization: SingTel Internet Exchange
AS Number: AS7473 Singapore Telecommunications Ltd

8. IP Address: 80.239.130.13
Reverse DNS: 13.130.239.80.in-addr.arpa
Hostname: las-bb1-link.telia.net
Nameservers: ns04.savvis.net >> 204.70.49.234
dns1.telia.com >> 81.228.11.67
dns2.telia.com >> 81.228.10.67
dns49.de.telia.net >> 213.248.77.82
Continent: Europe (EU)
Country: Europe (EU)
State: Unknown
City Location: Unknown
ISP: TeliaSonera AB
Organization: TeliaSonera AB
AS Number: AS1299

9. IP Address: 213.155.135.116
Reverse DNS: 116.135.155.213.in-addr.arpa
Hostname: nyk-bb1-link.telia.net
Nameservers: ns04.savvis.net >> 204.70.49.234
dns49.de.telia.net >> 213.248.77.82
dns1.telia.com >> 81.228.11.67
dns2.telia.com >> 81.228.10.67
Continent: Europe (EU)
Country: Europe (EU)
State: Unknown
City Location: Unknown
ISP: TeliaSonera AB
Organization: TeliaSonera AB
AS Number: AS1299

10. IP Address: 213.155.130.28
Reverse DNS: 28.130.155.213.in-addr.arpa
Hostname: nyk-b2-link.telia.net
Nameservers: dns49.de.telia.net >> 213.248.77.82
dns1.telia.com >> 81.228.11.67
dns04.savvis.net >> 204.70.49.234
dns2.telia.com >> 81.228.10.67
Continent: Europe (EU)
Country: Europe (EU)
State: Unknown
City Location: Unknown
ISP: TeliaSonera AB
Organization: TeliaSonera AB
AS Number: AS1299

11. IP Address: 192.99.146.38
Reverse DNS: 38.146.99.192.in-addr.arpa
Hostname: be100-154.nwk-5-a9.nj.us
Continent: North America (NA)
Country: Canada (CA)
State: Quebec
City Location: Montréal
Postal: H3A
ISP: OVH Hosting
Organization: OVH Hosting
AS Number: AS16276 OVH SAS

12. IP Address: 192.99.146.101
Reverse DNS: 101.146.99.192.in-addr.arpa
Hostname: be10-1018.bhs-g2-a9.qc.ca
Continent: North America (NA)
Country: Canada (CA)
State: Quebec
City Location: Montréal
Postal: H3A
ISP: OVH Hosting
Organization: OVH Hosting
AS Number: AS16276 OVH SAS

13. IP Address: 198.27.73.91
Reverse DNS: 91.73.27.198.in-addr.arpa
Hostname: vl21.bhs-g2-a75.qc.ca
Continent: North America (NA)
Country: Canada (CA)
State: Quebec
City Location: Montréal
Postal: H3A
ISP: OVH Hosting
Organization: OVH Hosting
AS Number: AS16276 OVH SAS

14. IP Address: 178.32.135.196
Reverse DNS: 196.135.32.178.in-addr.arpa
Hostname: bhs-g5-a9.qc.ca
Continent: Europe (EU)
Country: France (FR)
State: Unknown
City Location: Unknown
ISP: OVH SAS
Organization: OVH SAS
AS Number: AS16276 OVH SAS

15. IP Address: 192.99.109.129
Reverse DNS: ** server can't find 129.109.99.192.in-addr.arpa: SERVFAIL
Hostname: 192.99.109.129[/color]
Continent: North America (NA)
Country: Canada (CA)
State: Quebec
City Location: Montréal
Postal: H3A
ISP: OVH Hosting
Organization: OVH Hosting
AS Number: AS16276 OVH SAS
================================================================================

I sent this to Optus Tech Support Level 2, no joy from them.

Edited by x Zool x, 13 October 2016 - 03:39 AM.

[x Zool x]

As of tonight 13-Oct-16 this is what my tracert looks like.


Tracing route to 192.99.109.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 21 ms 22 ms 30 ms mas1.bng.optusnet.com.au [198.142.65.26]
3 * * * Request timed out.
4 21 ms 21 ms 24 ms 198.142.250.241
5 22 ms 22 ms 21 ms 198.142.139.118
6 21 ms 23 ms 23 ms 198.142.139.134
7 176 ms 217 ms 176 ms 203.208.191.185
8 192 ms 190 ms 191 ms 203.208.149.253
9 186 ms 200 ms 187 ms 203.208.172.234
10 190 ms 234 ms 194 ms paloalto1.pao.seabone.net [198.32.176.70]
11 266 ms 267 ms 271 ms et10-3-0.miami15.mia.seabone.net [89.221.41.177]
12 266 ms 270 ms 270 ms et10-3-0.miami15.mia.seabone.net [89.221.41.177]
13 * 276 ms * po99-155.mia-5-6k.fl.us [178.32.135.208]
14 290 ms 297 ms * be100-1266.chi-1-a9.il.us [178.32.135.11]
15 * * 298 ms be10-1312.bhs-g1-a9.qc.ca [198.27.73.196]
16 * 291 ms * vl21.bhs-g1-a75.qc.ca [198.27.73.63]
17 * * * Request timed out.
18 * 289 ms * 192.99.109.129
19 304 ms 302 ms * 192.99.109.129
20 * * * Request timed out.
21 * * 287 ms 192.99.109.129

Trace complete.

C:\WINDOWS\system32>tracert 192.99.40.103

Tracing route to 192.99.40.103 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 24 ms 22 ms 23 ms mas1.bng.optusnet.com.au [198.142.65.26]
3 * * * Request timed out.
4 25 ms 21 ms 25 ms 211.29.125.197
5 21 ms 22 ms 22 ms 198.142.139.116
6 22 ms 21 ms 21 ms 198.142.139.132
7 175 ms 173 ms 178 ms 203.208.192.205
8 182 ms 183 ms 184 ms 203.208.182.158
9 187 ms 182 ms 182 ms 203.208.173.138
10 209 ms 183 ms 201 ms paloalto1.pao.seabone.net [198.32.176.70]
11 264 ms 300 ms 263 ms et9-3-0.miami15.mia.seabone.net [195.22.199.179]
12 263 ms 260 ms 275 ms et9-3-0.miami15.mia.seabone.net [195.22.199.179]
13 * * * Request timed out.
14 295 ms * 286 ms be100-1264.chi-1-a9.il.us [178.32.135.7]
15 * * * Request timed out.
16 * * * Request timed out.
17 284 ms 282 ms 288 ms 198.27.73.140
18 284 ms 306 ms * ns7000224.ip-192-99-40.net [192.99.40.103]
19 * * * Request timed out.
20 282 ms * * ns7000224.ip-192-99-40.net [192.99.40.103]
21 * * * Request timed out.
22 281 ms * 283 ms ns7000224.ip-192-99-40.net [192.99.40.103]

Trace complete.

It's a completely different route from June but the problem remains. ....and we're all with Optus.

[OzViper]

yeh I still have issues accessing game.

I have resorted to using a vpn to bypass the problem. I use the free Okayfreedom vpn to make it look like I am in the USA and the game and stie load... though you do get hit with a higher ping..

[Ace Selin]

OzViper, on 13 October 2016 - 03:57 AM, said:

yeh I still have issues accessing game.

I have resorted to using a vpn to bypass the problem. I use the free Okayfreedom vpn to make it look like I am in the USA and the game and stie load... though you do get hit with a higher ping..

Are you on Optus Cable (HFC) ?

[OzViper]

Ace Selin, on 13 October 2016 - 04:11 AM, said:

Are you on Optus Cable (HFC) ?

yep in brisbane

[Ace Selin]

Your on NBN Zool?

Edited by Ace Selin, 13 October 2016 - 04:24 AM.

[x Zool x]

@Ace, no nbn, still on ADSL 2+ and less than 1k from the exchange, (Not that that make any difference, lol)

I tried Tunnel Bear VPN, still could not connect and TS wouldn't connect while TB was active.

Last night it was intermittent ability to connect and cleared up after 10.40 AEDT.


Oh and a big shout out and thankyou to Stella from support who have been trying for 5 months to help me with this issue.

Edited by x Zool x, 13 October 2016 - 02:12 PM.