71 replies to this topic

[Draco Argentum]

PGI is issuing refunds for Founders purchases. I couldn't find the process posted anywhere so I'm posting it here.


Send an email to support@mwomercs.com requesting one and include the transaction number to speed things up. If you don't get an automated reply with the ticket number for your request it means the ticketing system is broken. Send the email again the next day if that happens.

The GMs are really helpful and will ask for feedback on why you're cancelling. They genuinly seem interested and do give non form responses so give them something honest and meaningful.

[Durant Carlyle]

Okay...



But...






Why?

[Sidra]

wait what? Is there some outcry for refunds I did not see? o.O I AM CONFUSED!

[Der Zivilist]

Some people may have to get a refund because something unforeseen happened IRL that requires large amounts of liquid cash (car broken down, medical emergency etc). Alternatively, because they will not be playing MWO for some reason (computer died & no money for replacement, found different game that's already live, girlfriend hates videogames etc).

[Sidra]

Der Zivilist, on 20 July 2012 - 12:46 AM, said:

girlfriend hates videogames etc).

get better girlfriend >.>

[Kymlaar]

Draco Argentum, on 20 July 2012 - 12:32 AM, said:

PGI is issuing refunds for Founders purchases. I couldn't find the process posted anywhere so I'm posting it here.


Send an email to support@mwomercs.com requesting one and include the transaction number to speed things up. If you don't get an automated reply with the ticket number for your request it means the ticketing system is broken. Send the email again the next day if that happens.

The GMs are really helpful and will ask for feedback on why you're cancelling. They genuinly seem interested and do give non form responses so give them something honest and meaningful.

Thanks for the post. I'm sure the information will be useful to some.

[Dredhawk]

Don't bother with a girlfriend or find one that like video game a little...LOL

[StainlessSR]

Or for some strange inexplicable reason got double charged (or purchased same package twice).

Just wish there was a refund system for girlfriends whom hate video games, right now you just throw them away and lose everything you have spent on them. (LOL)

[Macromage]

why spend money on a GF, spend time not money.

[Scorpioneldar]

Sidra, on 20 July 2012 - 12:48 AM, said:

get better girlfriend >.>

this
that is alwase good advice especialy when you have none
except if she is already awesome
fire all the PPC's

[chomeop]

I will NEVER get my monies back! NEVER!

[Draco Argentum]

Sidra, on 20 July 2012 - 12:48 AM, said:

get better girlfriend >.>

This. Why date someone who hates Mechwarrior?

Sidra, on 20 July 2012 - 12:43 AM, said:

wait what? Is there some outcry for refunds I did not see? o.O I AM CONFUSED!

No, but the system isn't published anywhere. Now it is.

[Shammus]

Sidra, on 20 July 2012 - 12:43 AM, said:

wait what? Is there some outcry for refunds I did not see? o.O I AM CONFUSED!

Is there something going on that we don't know about?

[Cobweb]

Kymlaar, on 20 July 2012 - 12:54 AM, said:

Thanks for the post. I'm sure the information will be useful to one.

Fixed your post.

[Spymonkey]

Good info OP. Yeah, my brother had to cancel his preorder because his PC couldnt handle MWO. He dont have enough cash to upgrade.

Edited by Spymonkey, 23 July 2012 - 08:54 PM.

[Elizander]

For a moment there I thought this would have the tone of a Diablo 3 Refund post. Of course I have absolutely no intention of getting my money back and I look forward to giving more in the future.

[Striker 5]

Whew! Just bought one and this is the first post I see! Had me worried a bit back there :s

[Duster]

I originally signed up for the $30 level, but because I did it just as it was announced the system was running real slowly. I thought it hadn't gone through so I tried again. I ended up with an upgrade to the $60 level. I briefly thought about asking for a refund but I figured I was getting a Founder's 'Mech out of it so I'm happy.

[Rezalas]

My money back? Screw that, I'm going to buy another copy later this week for my roomate.

[Squiggy McPew]

whoops

Edited by 120mm, 23 July 2012 - 09:34 PM.