55 replies to this topic

[Amsro]

Bishop Steiner, on 16 March 2017 - 02:10 PM, said:

So you chose to buy more mechs, instead of fully kitting out what you had. So did I. Guess what? I'm a cheapskate too. But I don't expect someone else to make "right" my choice. I knew the whole time that PGI meant for us to buy modules, but implemented them poorly to force that. And so, I skipped buying them.

I did.

Yes I chose to buy more mechs, because with module swapping I had fully kit out mechs. ( I don't mind a few minutes in MechLab to swap them around, is it fun? no, but it was worth it for anyone that wanted to play as many mechs as possible without spending $10,000 on mech packs.

That doesn't make you or me a cheapskate, it makes PGI fools.

I don't recall seeing anywhere that PGI expects you to buy modules for every mech.

Your choice and mine was valid so why should there be ZERO refund?

I mean I get it if they want to bar you from being able to select ANY "module" node skills if don't have any equipped currently without a cbill purchase, but to negate ANY of the current skill progress because you don't have any modules is lunacy.

Need some sort of compensation for time invested, the same way those who spent cbills on modules will get their refund for time invested.

The cbills I spent on mechs isn't any less of a grind to get then the cbills people spent on modules. So why does one playstyle garner a full refund?

Hence the delay while they figure out this madness.

Edited by Amsro, 16 March 2017 - 02:33 PM.

[Alistair Winter]

Bud Crue, on 16 March 2017 - 02:17 PM, said:

I do! I do!
1 - Create a good product.
2 - Level with and engage your customers consistently and often.
3 - Don't create, or allow to be created, a perception that you are screwing your customers in any way shape or form (see 2).
4 - Don't break what you sold your customers.
5 - Where and when possible create future good will with your customers by making things better and leveling with them when you can't (see 2).

Alright, fair enough. That's a good start. I'm just done talking about it, because it's not happening. Not good for my blood pressure.

[Amsro]

Alistair Winter, on 16 March 2017 - 02:32 PM, said:

Alright, fair enough. That's a good start. I'm just done talking about it, because it's not happening. Not good for my blood pressure.

Works best with headphones.

Edited by Amsro, 16 March 2017 - 02:41 PM.

[oldradagast]

Viktor Drake, on 16 March 2017 - 07:54 AM, said:

Its not rock science or even hard. Sure someone with 200 modules would get an obscene amount of C-bills but who cares, it is in game currency and doesn't cost PGI a dime. It wouldn't even cost them much in the way of real revenue because the reason most people buy a mech pack is the early access anyway and that won't go away.

So seriously, PGI just needs to think simply and just make sure that people who already own a mech can unlocked enough SP for free equalivent to the time they invested in playing that mech. It really can't be that hard.

Agreed. I find it baffling.

Mech-packs are what sells, and people buy them for early access, which has very little to do with what I currently own... EXCEPT that people who are "space rich" and who don't feel a need to regrind existing mechs are, logically, more likely to buy a mech pack. They've already "finished" their current mechs, and have the resources to fully customize the mechs they buy.

There is no harm to PGI in having a player base that's rich - I find it extremely unlikely that premium time, purchased by desperate "poors" makes up a large percentage of their sales. It is almost surely mech packs, followed by general MC to buy Mechbays, with everything else being a minor factor. Assuming that's true, PGI should have no problem with wealthy players since it should encourage more mechpack purchases.

[RussianWolf]

Alistair Winter, on 16 March 2017 - 02:32 PM, said:

Alright, fair enough. That's a good start. I'm just done talking about it, because it's not happening. Not good for my blood pressure.

I learned a long time ago when to just say "F it"

My blood pressure is textbook perfect.

Don't sweat the small stuff.... and everything is small stuff.

[Amsro]

RussianWolf, on 17 March 2017 - 05:40 AM, said:

I learned a long time ago when to just say "F it"

My blood pressure is textbook perfect.

Don't sweat the small stuff.... and everything is small stuff.

Indeed the mind is a powerful thing, making yourself sick isn't so difficult if you sweat the small stuff all the time.

[RussianWolf]

Amsro, on 17 March 2017 - 07:53 AM, said:

Indeed the mind is a powerful thing, making yourself sick isn't so difficult if you sweat the small stuff all the time.

yep... and this is a game.... Something you are are supposed to do for fun and relieving stress.

That's why I get a kick out of people that take winning and losing so seriously.

People think I get worked up about things, but I honestly would lose sleep if they shut the company down tomorrow. Its just not that important. I can express my opinion, but realize in the end it means nothing.

Heck, I haven't even played the game in 6 months. I'm just hoping that it becomes something that I'll have fun with again.

[Wildstreak]

(FYI, I think the crazy uncle comparison is bad. I had my share of crazy relatives but the 'Crazy Uncle Joe' ones turned out to have serious problems. If I started thinking that about PGI or some other people, I would have to call authorities for illegal drug use and I don't mean pot. Not going there.)

Bud Crue, on 16 March 2017 - 02:17 PM, said:

Due to a lack of effort at 2, they are allowing these forums and reddit to control their narrative regarding the current situation. Letting Russ inject himself into that effort via the NGNG stream made matters worse. They need to do whatever it takes to make their customers happy now that they have created the mess and made fairly outlandish promises in public. There is no choice here. If they want to go forward with the hopes of getting people to buy their product or their message they need to suck it up and do what needs to be done even if that means giving some folks massive cbill surpluses or whatever it is that they are trying to avoid.

Actually no. The forums and reddit do not control the narrative, what happened here is a rarity. PGI gave up on the forums some time ago and reddit was never theirs so they never paid it much mind.
Whatever it takes to make the customers happy is not always possible, sometimes a company has to be willing to do what is needed even if it causes some players to leave. They have to be willing to say bye.
Lots of free stuff is not an answer either.

Your #2 is incomplete.

• Must be willing to tell players no because some players may have the best of intentions but the worst of ideas. If they leave, say goodbye pleasantly.

Edited by Wildstreak, 17 March 2017 - 08:53 AM.

[Almond Brown]

Amsro, on 16 March 2017 - 12:47 PM, said:

snip

Lets be honest happy people buy stuff, so whats a few hundred million cbills matter to PGI if I decide to buy another pack or 2 of Mechs or MC or resistance hero mechs. Not that i need to spend more $$ yet.

Interesting! Not one of the items you mention can be bought with C-Bills. So in that same vein, what does a few extra million C-Bills really do for you, given the items of interest you listed?

[Napoleon_Blownapart]

can't wait till this game gets out of BETA.

[Bud Crue]

Wildstreak, on 17 March 2017 - 08:45 AM, said:

(FYI, I think the crazy uncle comparison is bad. I had my share of crazy relatives but the 'Crazy Uncle Joe' ones turned out to have serious problems. If I started thinking that about PGI or some other people, I would have to call authorities for illegal drug use and I don't mean pot. Not going there.)


Actually no. The forums and reddit do not control the narrative, what happened here is a rarity. PGI gave up on the forums some time ago and reddit was never theirs so they never paid it much mind.

Whatever it takes to make the customers happy is not always possible, sometimes a company has to be willing to do what is needed even if it causes some players to leave. They have to be willing to say bye.
Lots of free stuff is not an answer either.

Your #2 is incomplete.

• Must be willing to tell players no because some players may have the best of intentions but the worst of ideas. If they leave, say goodbye pleasantly.

A rarity? People keep saying PGI doesn't listen to the community, yet they sure were listening to someone...and sure as hell wasn't the twitter -"THIS IS GREAT!!!"- crowd.

Not only did they listen to the criticisms, they acknowledged them. Folks can deny that all they want. But I do wonder why, info-tech, ED got pulled, and the skills tree was put on hold.

As to saying "no" to their customers. Certainly, when those customers are wrong. But if the customers were indeed wrong, then why is Russ posting on twitter that the skills tree system has "holes" that need to be fixed and thus pulled? Is he lying and just sucking up to "the whiners"? Is that what people really believe?

If that's true then I guess he is listening to the forums and reddit. So which is it?

[Alan Davion]

Bud Crue, on 17 March 2017 - 09:57 AM, said:

Not only did they listen to the criticisms, they acknowledged them. Folks can deny that all they want. But I do wonder why, info-tech, ED got pulled, and the skills tree was put on hold.

Info War, a good idea, but they tried to do way, way too much all at once and people fixated on that laser lock ghost range thing and PGI knee jerked big time.

Energy Draw, a good idea from the community that PGI twisted and perverted to fit their insane version of the game, people then told them it would not work and they probably realized it as well.

Skill trees, another good idea from PGI like Info War, but badly implemented. They were getting close to making a real, working system when they decided "okay, good enough" and were going to push it live when there were still problems with it.

[RussianWolf]

Alan Davion, on 17 March 2017 - 01:13 PM, said:

Info War, a good idea, but they tried to do way, way too much all at once and people fixated on that laser lock ghost range thing and PGI knee jerked big time.

Energy Draw, a good idea from the community that PGI twisted and perverted to fit their insane version of the game, people then told them it would not work and they probably realized it as well.

Skill trees, another good idea from PGI like Info War, but badly implemented. They were getting close to making a real, working system when they decided "okay, good enough" and were going to push it live when there were still problems with it.

Just imagine if they had public tested the minimap before implementing. The **** storm would have been huge and they likely would have simple scrapped it. Instead, put out something that was completely broken and had to do a hot fix within days to mitigate the damage. And people still didn't like the fixed version too well (wanting the directional indicators back instead of the weight classes).

[Alan Davion]

RussianWolf, on 17 March 2017 - 07:48 PM, said:

Just imagine if they had public tested the minimap before implementing. The **** storm would have been huge and they likely would have simple scrapped it. Instead, put out something that was completely broken and had to do a hot fix within days to mitigate the damage. And people still didn't like the fixed version too well (wanting the directional indicators back instead of the weight classes).

God if they'd put that onto PTS the reaction would have been amazing, probably even more amazing than the reaction they got when they just shoved it out onto the live server.

Will PGI ever learn?

[B L O O D W I T C H]

Alan Davion, on 17 March 2017 - 07:50 PM, said:

Will PGI ever learn?

Honestly? They won't ever learn it.

They do random stuff with is either hit or miss and, more importently, they only ever listen to the loudest (angry) voices.
That this very vocal part of our community is actually a very small minority never ever crossed PGIs mind.

Honestly, i would like to see PGI cutting literally all ties with the community for a while and solely focus on their vision of their game.
They got the data, they got the numbers.. ppl play? must be good, they pay? must be good. Not paying? not playing? must be bad.

Like i've seen so much rage about domination mode that one could think the vast majority of our community literally thinks it's the devil. Yet, ingame, the mode gets voted with up to 50 or even 75%.

[InspectorG]

Viktor Drake, on 16 March 2017 - 07:54 AM, said:

So seriously, PGI just needs to think simply and just make sure that people who already own a mech can unlocked enough SP for free equalivent to the time they invested in playing that mech. It really can't be that hard.

Remember, PGI did the Rescale based on Volume instead of (some aggregate of)Surface Area....
So thats how they balance.

RussianWolf, on 17 March 2017 - 07:48 PM, said:

And people still didn't like the fixed version too well (wanting the directional indicators back instead of the weight classes).

And, were PGI clever, the old triangle doritos could be part of Infotech/skill tree...

Not holding my breath.