Humpday, on 28 April 2017 - 12:39 PM, said:
On a side note for those who have absolutely no idea how software development works in the field.
With all due respect, I know exactly how software development works in the field, and I'm heavily involved in it every day at my engineering job. If we had teams or workers who approached actual professional level work as PGI approaches this game, they would have been reassigned to "other projects" or fired years ago. Hell, I've done a better job listening to customer feedback and debugging things in my hobbies and side projects than PGI has ever done in this game.
In the real business world, you don't get to ignore mountains of facts and very pointed feedback about how badly something sucks - like the skill maze - and simply pretend it's "just people whining about refunds." But this isn't the real world. It's a niche game heavily populated by white-knights and grognards who would will gladly put up with all forms of abuse just to pilot a Madcat one last time. In short, the perfect customers to mindlessly milk for a company like PGI who's not actually interested in doing a good job or producing a sane produce of high quality. They know their customer base will never leave since this is the only way for them to get their Mechwarrior / Battletech fix, so they don't have to care.
Edited by oldradagast, 28 April 2017 - 06:59 PM.