18 replies to this topic

[shytallica]

Hello to anyone that can help,

I am having a problem loading the game engine, windows decides the crash and exit the game everytime.

I can get into the menu part of the game after logging in, I can also start the process of starting a game like in quick match selecting game type as well as map, it gets to the loading screen, and crashes after that, the game crashes 100% of the time at this point. I have a support ticket but every suggestion has come up dry.

Please Help

[shytallica]

here's what I've tried,

Uninstalling and re installing the game, verifying the game files through steam, uninstalling using ddu and reinstalling the gtx1050 drivers and doing a clean install with it, shutting off all of the backgroud apps, shutting off windows defender, shutting off all of windows invasive apps. Also here is my computer specs

[color=#ACB2B8]CPU: Intel core i5-7400[/color]
[color=#ACB2B8]RAM: 8 gigs ddr4[/color]
[color=#ACB2B8]Video card: Nvidia GeForce GTX 1050[/color]
[color=#ACB2B8]OS: win10 home 32bits[/color]

[Rogue Jedi]

if you have a 32bit OS then your computer can only use 4GB of RAM (including graphics RAM), you need 64bit to use more than 4GB total RAM.

About the only thing I can sugest to get MWO working is try using the MWO Portal from this site if it is not working with Steam.

sorry.

[shytallica]

Rogue Jedi, on 24 June 2017 - 08:43 AM, said:

if you have a 32bit OS then your computer can only use 4GB of RAM (including graphics RAM), you need 64bit to use more than 4GB total RAM.

About the only thing I can sugest to get MWO working is try using the MWO Portal from this site if it is not working with Steam.

sorry.

okay i will try this and report back

[shytallica]

IT WORKED!!!!! I CANT BELIEVE THAT WINDOWS 10 32BIT WAS THE ISSUE BUT IT WAS!!!! THANK YOU!!!!!

[Akhri Mala]

Congrats, welcome to the game, and good call Rogue Jedi!

[mailin]

Turn windows defender back on unless you have some other virus protection installed. NEVER turn that off.

[Rogue Jedi]

mailin, on 25 June 2017 - 12:57 AM, said:

Turn windows defender back on unless you have some other virus protection installed. NEVER turn that off.

as he has reinstalled Windows since then I suspect it has been turned back on.

Windows Defender can stop stuff from working, so disableing it can be useful for troubleshooting, but as you say it is also a Windows 10 PCs main inbuilt line of defense so it should idealy be on if you are connected to the internet and have no other protection on the computer

[Koniving]

Side note:

In your future computer buying endeavors, if it says "32 bits", say "No thanks." Never buy a 32 bit system. We're not in the 90s anymore.

[Tier5 Kerensky]

Well I think in few years no one would even consider or accidentally install 32 bit OS. Already the versions have been shared for ages, since Vista. ( I mean the license portion of version, so that if you have Vista or above ,you have both 32 and 64 bit license)

I think the problem was a bit odd, since you can execute the 32 bit client on 64 OS just fine, even in faction warfare it doens't use more memory than what it could.

Rogue Jedi, on 24 June 2017 - 08:43 AM, said:

if you have a 32bit OS then your computer can only use 4GB of RAM (including graphics RAM), you need 64bit to use more than 4GB total RAM.

This is becoming a moot point but no, system RAM and VRAM are not adressed as whole. Therefore the whole VRAM does not eat up the address space of 4 GB allowed by 32 bit system. Some of the memory space is reserved for things like graphics cards, but not whole whole of the VRAM.

Edited by Teer Kerensky, 25 June 2017 - 02:55 PM.

[Rogue Jedi]

Teer Kerensky, on 25 June 2017 - 01:51 PM, said:

I think the problem was a bit odd, since you can execute the 32 bit client on 64 OS just fine, even in faction warfare it doens't use more memory than what it could.

I think it is most likely something along the lines of him having 2GB+ of RAM on the GPU, leaving less than 2GB of system RAM for Windows and MWO to share.

[Koniving]

To add a bit of clarity on RAM use, 32 bit systems only permit applications to go up to 4 gigabytes of standard RAM usage. Get too close to that edge and the program is likely to crash. My firefox does it a lot in between the 3 gig to 4 gig range since it is a 32 bit program.

So if you had, say, 16 gigs of RAM, a program could only use 4 gigs before it crashes, while I could still use all 16 gigs of ram in many applications.

64 bit systems allow you to run 5, 8, even 12 gigabyte RAM programs without an issue provided you have the RAM for it.

MWO runs between 1.5 and 3 gigabytes of RAM usually. It is exceptionally high on CPU use, though.

Edited by Koniving, 25 June 2017 - 03:07 PM.

[Tier5 Kerensky]

Koniving, on 25 June 2017 - 03:04 PM, said:

To add a bit of clarity on RAM use, 32 bit systems only permit applications to go up to 4 gigabytes of standard RAM usage. Get too close to that edge and the program is likely to crash. My firefox does it a lot in between the 3 gig to 4 gig range since it is a 32 bit program.

MWO runs between 1.5 and 3 gigabytes of RAM usually. It is exceptionally high on CPU use, though.

By default the limit per executable is actually 2 GB, on 32 bit Windows. Programs which use multiple executables, can use, combined, more that than.

On 64 bit system the default might be 4 GB, per 32 bit program. Im not sure, it's likely more anyway than on 32 bit Windows.

There is a fairly unused option to extend the limit to 3 GB. I used it on my 4 GB WinXP system as it allowed Firefox to work better. It's downside was whenever Firefox used up nearly all of the 3 GB it could, instead of just crashing, it crashed the whole system. It was still slighly better.
https://msdn.microso...y/ff556232.aspx

[Torezu]

Those are fairly nice system specs to be running a 32-bit OS, yes. And we're not talking about an individual application only being able to use 4 GB of RAM - the whole system is limited to that, so you're actually getting nothing out of half of that DDR4 you have...I'd upgrade to 64-bit Win10 asap.

[Rogue Jedi]

Torezu, on 28 June 2017 - 08:32 AM, said:

Those are fairly nice system specs to be running a 32-bit OS, yes. And we're not talking about an individual application only being able to use 4 GB of RAM - the whole system is limited to that, so you're actually getting nothing out of half of that DDR4 you have...I'd upgrade to 64-bit Win10 asap.

Shytallica already has upgraded to 64 bit.
It was mentioned it in the threads 5th post, made 4 days ago where he said switching to 64 bit had fixed it and thanked me for the information about 64 bit.

[Spetulhu]

Torezu, on 28 June 2017 - 08:32 AM, said:

Those are fairly nice system specs to be running a 32-bit OS, yes.

I guess the OP received one of those "upgrade to Win10" offers on an older machine with 32-bit Win7/8 and just used that key when assembling a new box. I had one of those too, and the upgrade would only allow me to get the 32-bit version.

[Burning2nd]

its almost impossible to run this in 32 bit... it consumes to much memory

[Natred]

Try running the program as administrator and upping cpu allocation?

[mailin]

Natred, on 30 June 2017 - 07:16 AM, said:

Try running the program as administrator and upping cpu allocation?

Read the whole thread. Issue already fixed.