60 replies to this topic

[LowSubmarino]

This thread has the following purpose:

@ developers of the pc game Mechwarrior Online:

Since it is quite obvious that you ignore your fanbase, the ppl playing your game, I want to start yet another topic of this caliber. You continue to ignore that the players playing your game - your customers - are crashing, randomly disconnecting in basically every single match e.g. in QP.

In every single match your customers, your players are crashing.

All the time.

As I said, if you dont believe my word then at least spare the time to investigate yourselfs.

Dont take my word for it.

But go right into the game, into a match to then observe that ppl crash.

All

The

time.

Which is insanely annoying.

Causes huge dysbalances as well.

I do massive dmg in my uziel 6 p. A team that has to fight without me is already significantly weakend.

Or having to fight without an assault mech that crashed.....is already by default imba. We fight at a disadantage. Same goes for team red.

We - team blue - wanne challenge ourselfs but we want the godless reds to have the full force at their disposal, we want team red to have not 2 or 5 or 11 mechs. They deserve 12 solid and healthy mechs to have at least a tiny chance to not get massacred instantly when we smash into them wie evil, raging battlecries.

You deny your fans, your customers that very experience.

You have been ignoring this for year after year after year after year after year *endless loop.

You stoically ignore and you dont even officially acknowledge this Nr. 1 biggest and most annoying major flaw in the game.

Some ppl, including me, crash about every 10th game.

It is not my system.

my system runs as smooth as it should be. Lates drivers, good hardware, and I play a number of modern other games as well....ya know.

And the fascinating realization I had again and over gain:

No other game crashes for me. Almost never. It happens so rarely that I could say they never crash.

No other online game just randomly crashes again and again.

I want the devs and the community to know, that this stoic and ignorant and disrespectful and utterliy unprofessional way of treating your very own fans that actually like the game is the only reason why I absolutely refuse to buy Mechwarrior 5.

And I will not recommend it anyhwere.

I cant.

FOr godssake, PGI, you take them ppls money. Right into your pocket. Nice, solid, golden dollars.

And you dont fix this game.

What kind of policy is that?

Let me talk to the CEO.

I wanne ask them who made such decisions and treats your fans and customers like that.

You cant take ppls money and then only give them a broken game.

let me repeat that.

In every match theres at least one or two ppl (thats like what....5 - 10 % of the playes in each match) that wait to find a game, have to load into the match, wait another 1 + min for match to start and then just wasted quite a bit of time which is just lost.

Im not sure if you are aware that each of us has a FINITEamount of time.

Ppl gotta work.

Ppl like to play the game to relax.

This behavior is so bad, so fan unfriendly and so unprofessional that I will stay away from any other game because this reandom and constant crashing has been a part of this game for over half a decade.

OVER

HALF

A


DECADE

OF

RANDOM


CRASHES

IN

EVERY

MATCH

[Spheroid]

I think you are wrong to say people's hardware is not to blame. Like you I recently had a 5-10% crash rate. However I was completely to blame. Unbeknownst to me dust contamination of my heatsink had resulted in my CPU reaching up to 80 C.

This game has an aggressive thermal profile. More than other games. Saying other games crash less is not a useful comparison.

Many people freely admit to playing on laptops where thermals most certainly will be an issue.

Edited by Spheroid, 26 June 2018 - 08:50 AM.

[LowSubmarino]

Spheroid, on 26 June 2018 - 08:43 AM, said:

I think you are wrong to say people's hardware is not to blame. Like you I recently had a 5-10% crash rate. However I was completely to blame. Unbeknownst to me dust contamination of my heatsink had resulted in my CPU reaching up to 80 C.

I have changed my rig - the complete rig from cpu to board to rem to gpu and hardrive - 3 times in the last 6 years.

3 times my man.

Guess what.

Mwo crashed on all systems with various and different windows versions.

You telling me that its gotta be my system?

Please....

[Spheroid]

Yet you don't list any of your specs.

[Daggett]

LowSubmarino, on 26 June 2018 - 08:17 AM, said:

Since it is quite obvious that you ignore your fanbase, the ppl playing your game, I want to start yet another topic of this caliber.

This is probably the worst way to start if you want PGI to listen to you.

LowSubmarino, on 26 June 2018 - 08:17 AM, said:

You continue to ignore that the players playing your game - your customers - are crashing, randomly disconnecting in basically every single match e.g. in QP.

Not every disconnect is a crash, unstable connections could also be a reason. For example even here in Germany we have quite some remote places where people can only play via bad and unstable mobile connections.

And since i regularly see players with pings >200 then connection quality may indeed be a big factor where PGI does not have much of an influence.

LowSubmarino, on 26 June 2018 - 08:17 AM, said:

It is not my system.

my system runs as smooth as it should be. Lates drivers, good hardware, and I play a number of modern other games as well....ya know.

And the fascinating realization I had again and over gain:

No other game crashes for me. Almost never. It happens so rarely that I could say they never crash.

Just because your system *seems* to run smooth and does not crash in other situations you can't know for sure that there is not something which MWO has a problem with. For instance my system crashed only ONCE while playing MWO during the last 3 years or so.

So if my system has no problem with MWO but yours does, then how can you still be sure that it's not your system after all?

Sometimes the issue may even be something which works technically correct but still causes incompatibility with other stuff.

Of cause i agree that it's not good to be the only game that crashes on your machine and PGI should invest into this. But they can only do this with enough data. Have you sent them crash reports or anything about your hard/software that could help them to identify the problem?

LowSubmarino, on 26 June 2018 - 08:17 AM, said:

You continue to ignore that the players playing your game - your customers - are crashing, randomly disconnecting in basically every single match e.g. in QP.

Can you name a reason why PGI should not do something about it if they could? They totally know that players who crash or disconnect regularly have a high probability to quit playing at all. So it's in their inherent interest to improve this. But if they don't, it's probably because the problem can't be fixed currently.

For instance i work in a company where it took us more than 10(!) years to fix the biggest problems of our main game: Botters and (just like MWO) disconnects. Sometimes it's not as easy to fix something as you may think.

Edited by Daggett, 26 June 2018 - 09:05 AM.

[Nightbird]

0% crash rate here

[So You Say]

My client crashes pretty consistently if I alt-tab out of MWO frequently. It is usually when I am dropping into a match I have been running in full screen mode. Last night I switched to full window mode to see if it helps.

[VonBruinwald]

LowSubmarino, on 26 June 2018 - 08:50 AM, said:

I have changed my rig - the complete rig from cpu to board to rem to gpu and hardrive - 3 times in the last 6 years.

3 times my man.

Guess what.

Mwo crashed on all systems with various and different windows versions.

You telling me that its gotta be my system?

Please....

Ok, sate the curiosity, what is your rig and OS?

I get <1% crash rate and it only does so when I'm alt-tabbing when matches are loading.... which I can only blame myself for.

[Bud Crue]

I give PGI a lot of crap about a variety of topics.

Can’t fault them here, and if I ever did, I was wrong.
I used to disconnect ALL THE TIME. I assumed at least some of that chronic discoing was their fault, in addition to that of my crappy rural internet, and the potato that I was playing on. When I finally stopped listening to my ISP and dumped the crappy router that they insisted I use, and replaced it (the fourth time) with a high quality product not provided by them, nearly ALL of my disco-ing became a thing of the past.

Now I disco maybe once a month, if that (coincidently I did disco last night and was shocked as it hadn’t happened in a very long time), and when it does occur it is usually because of weather (last night), a child or spouse tripping a breaker, or the rare but yes it does happen occasionally server issue from PGI or something out of the ordinary with the ISP. But nearly all of my issues that I had assumed were at least partially the fault of PGI turned out to be originating from the crap routers my ISP kept sending me.

(I do admit however that I still wonder about all the discos I see when I play and why it’s ALWAYS an assault that discos...something fishy there).

[KoalaBrownie]

Send in the crash report, hope they fix it, and if the game remains too unstable for you take your business elsewhere.

From my perspective, I have experienced a lot more crashes. Sometimes with corrupted files as a result that make me miss a match entirely.

BUT, in the past a year or so ago I remember that every game would have someone disconnected. I would even make a habit of running to enemy spawn to kill the mechs that hadn't connected yet. Nowadays, I never have that opportunity so in the realm of statistically irrelevant personal experience, the game overall seems more stable not less.

[LowSubmarino]

Nononono.

Enough is enough.

I dont even wanne count the time that i was sometimes stuck, when the entire program just completly crashed and I tried to go back to desktop or had to wait till the game closed itself.

That is time that I invested.

For this offense I have now started a big and very detailed review of this company the game and future games.

And you can imagine that my rating is abysmal.

And I will publish this long review in any and all gaming forums that I can find.

Enough is enough.

The time that was stolen from me and the refusal to properly acknowledge this major Nr 1 problem has consequences.

A price will be paid.

And now its due.

I give the devs exactly 3 mins after I finished this very post.

If I dont see a public statement acknowleding that their game is unstable and ppl are crashing and that they are finally patching all of that so hteres never any more crashing of ppl then time is up

3 mins.

starting now. And after that as I have said I will post that review evrywhere.

[Nightbird]

Lol

[Prototelis]

There are not crashes and discos in every match, thats hyperbole.

I'm sorry you have such issues, maybe if you outlined your hardware we could help.

For what its worth, this computer is nearly 10 years old and I've crashed out of game maybe 3 times. I'm on cell internet and occasionally get disco'd but that is to be expected.

[Jman5]

I find that every once in a while a patch corrupts some files that makes it difficult to join a match without disconnecting. Running the repair tool usually fixes whatever weirdness happened. Another issue I used to have is that my old router would sometimes go funny and cause the same problem. Restarting the router usually fixed it.

[Asym]

I've never crashed wither? NA server only Ping no less greater than 150.

The real issues are DC's: some non-intentional and a lot are intentional.

[RogueFox]

LowSubmarino, on 26 June 2018 - 10:02 AM, said:

Nononono.

Enough is enough.

I dont even wanne count the time that i was sometimes stuck, when the entire program just completly crashed and I tried to go back to desktop or had to wait till the game closed itself.

That is time that I invested.

For this offense I have now started a big and very detailed review of this company the game and future games.

And you can imagine that my rating is abysmal.

And I will publish this long review in any and all gaming forums that I can find.

Enough is enough.

The time that was stolen from me and the refusal to properly acknowledge this major Nr 1 problem has consequences.

A price will be paid.

And now its due.

I give the devs exactly 3 mins after I finished this very post.

If I dont see a public statement acknowleding that their game is unstable and ppl are crashing and that they are finally patching all of that so hteres never any more crashing of ppl then time is up

3 mins.

starting now. And after that as I have said I will post that review evrywhere.

That's the funniest thing I have read on this forum for a long time.

I play on a laptop, alt tab all the time and crashed twice. Both times while I was alt tabbed out of the game.

[VonBruinwald]

I have a theory.

He's got a good rig but he's running additional programs to give himself the try-hard edge; fire-control, sweetFX, GameBooster (multiple variants of, because - logic...) and numerous other programs to boost his FPS, cut out unnecessary textures and otherwise "pro-game"...

The result, constant crashes because all these things are interfering with each other and making his system unstable.

And 7(!) different anti-viruses all running at the same time, because why not!

Edited by VonBruinwald, 26 June 2018 - 10:26 AM.

[SFC174]

I can understand the OPs anger. I never had any major issues disconnecting from MWO. Even when I started playing 2 years ago on a rig that would barely do 30 fps on good maps.

I play on a laptop. I also play over a wireless router at all 3 locations I regularly play at. My laptop is currently an Alienware 17R3 with an i7-6700 2.6GHz processor, 8Gb RAM and Nvidia GTX 970M.

About 2 months ago I started crashing several times per play session. I would invariably crash right after the map/mode selection screen. The crash reports would contain lists of movies not found. I'm assuming those are animations that are used while the game loads. I'd usually be able to log right back in and surprisingly was not getting ganked by fast lights. But about 1 in 5 crashes I'd have to do a hard reset of my computer because nothing would respond.

I ran the repair tool. I switched to full window mode. I removed Haven's soundpack. Switching to full window seemed to help somewhat. But I am still crashing out at least once per day. Yesterday I logged in, entered my first game and the client crashed so hard I had to do a hard reset.

I've tried rolling back windows updates. Reinstalling my graphics drivers. Pretty much everything. Only other active program is my McAfee anti-virus. I even started making sure I turned off my internet browser during games.

The crashes happen at all 3 of my locations. They weren't happening up until a couple months ago. My laptop had run flawlessly up to that point. MWO is the only MMO I play.

We know the game is buggy and has very poor resource management. And I'd say I see at least one disco every 2 matches in QP. That's a 2% rate. I don't know if that's good or bad, but it does have a big impact.

I'd like to see PGI take a stab at improving stability, but given where MWO is at in its lifecycle, I don't see it happening. I do think they seriously lack in the testing department given how many bugs make it into the game. But at this point, is anything going to change? Doubtful.

[Davegt27]

Got this from support awhile ago

"When you get a moment, please run through any or all of the troubleshooting steps outlined below and let us know if the issue persists.

Try to determine if any Firewall or Anti-Virus software might be preventing a stable connection:
- Temporarily disable your Windows Firewall or any 3rd-party firewall software and attempt a connection
- Temporarily disable your anti-virus software and attempt a connection
- If you are able to establish a connection after disabling any of the above software, you will need to add a profile or filter for MWO in that software to allow a stable connection to go through

Try to determine if your router or modem setup might be contributing to the issue:
- If you are connecting to your modem or router through Wi-Fi, please attempt a direct connection with an Ethernet cable and see if the issue persists
- Try opening the following ports in your router and see if the issue persists:
TCP 45461
TCP 45464

Release and Renew your IP and flush your DNS:
1. Press Windows key + R to open the Run window.
2. Type cmd and hit Enter.
3. In the command prompt window, type:
4. ipconfig /release and hit Enter.
5. ipconfig /renew and hit Enter.
6. ipconfig /flushdns and hit Enter.

Change your DNS settings:
Using the information provided either by OpenDNS (http://208.69.38.205/) or Google (https://developers.g...-dns/docs/using) please apply either of these DNS settings to your system.
Using either of those custom DNS providers is generally preferred over the standard DNS servers your ISP might currently use.

If you still cannot connect after running through these steps, please provide the results of a trace route, ping test, and DirectX Diagnostic, along with a copy of the Omicron.log located in your \MechWarrior Online root folder.

Trace Route:
- Press Windows Key + R
- Type CMD
- Click OK
- In the Command Prompt, type: tracert 192.99.109.129
- Take a screenshot of the results and attach it to your reply.
- In the Command Prompt, type: tracert 192.99.40.103
- Take a screenshot of the results and attach it to your reply.

Ping test:
- Press Windows Key + R
- Type CMD
- Click OK
- In the Command Prompt, type: ping -n 100 192.99.109.129
- Take a screenshot of the results attach it to your reply.
- In the Command Prompt, type: ping -n 192.99.40.103
- Take a screenshot of the results and attach it to your reply.

How to obtain and attach a DxDiag
- Press Windows Key + R
- Type DxDiag
- Click Save All Information. If prompted about WHQL drivers, click no.
- If the Save All Information button is not present, simply click on Run (32/64 bit)DxDiag. The Save All Information button will appear after the diagnostic.
- Log file location: C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\PatcherLogs
- Attach the file to this support ticket. Please do not copy/paste the contents in the body of your message as it will get truncated.

Regards,

Olga Bugrova
Technical Support Representative
Piranha Games"

Edited by Davegt27, 26 June 2018 - 11:01 AM.

[Mystere]

Nightbird, on 26 June 2018 - 09:06 AM, said:

0% crash rate here

Almost 0% here. But then again I ran my old PC with a dead heat sink fan to above 80^o.

In my defense, I wanted a new PC.