87 replies to this topic

[InnerSphereNews]

Hey Everyone,

Since the release of our most recent Patch, we've received a considerable amount of feedback about a mass disconnect issue occurring at the start of matches being played primarily on Grim Plexus. Unfortunately, we've been unable to replicate this issue internally and have doubts about this issue being specific to the Grim Plexus Map.

That being said, considering this feedback we've received, we're going to remove Grim Plexus from our Map Rotation for the next 24 hours.

It's important to note that as of now this is a temporary measure as we'll be closely monitoring all reports that come in while Grim Plexus is out of rotation.

If you by any chance run into this mass disconnect issue(or any crashes in general) while Grim Plexus is out of rotation, please both submit your generated Crash Report to us and send a quick message detailing this issue to our Technical Support team.

Thanks for understanding as we'll make sure to provide more information on this matter as soon as we can

[Stridercal]

People playing on potatoes isn't the map's fault.

[zaathul]

It's not potatoes, my machine is more than capable and I was in a game where this happened. Crashed to desktop, no error log. I was able to rejoin and finish the match but it was not pretty...

[Unholy Jackson]

Stridercal, on 22 May 2018 - 09:06 AM, said:

People playing on potatoes isn't the map's fault.

So what you're saying is that if the map previously worked fine on everybody's machines until it was changed in the last patch, then OBVIOUSLY, it's the client side equipment and not the changes made to the map.

THIS LOGIC IS DIVINE!

Edited by Unholy Jackson, 22 May 2018 - 09:24 AM.

[GamerPro4000]

I did not have any disconnect issues with Grim. I have only been having graphic kernel driver crashing issues with Solaris City.

Edited by GamerPro4000, 22 May 2018 - 09:30 AM.

[Bud Crue]

InnerSphereNews, on 22 May 2018 - 09:01 AM, said:

If you by any chance run into this mass disconnect issue(or any crashes in general) while Grim Plexus is out of rotation, please both submit your generated Crash Report to us and send a quick message detailing this issue to our Technical Support team.

For those of us who are computer illiterate, please explain how one goes about finding/accessing/submitting your “generated Crash Report”.

[SVTmk]

Yesterday at Polar Highlands (Scouting) 2/4 of our team was not connected to match from it's start to end.

[Mighty Spike]

had not a single disconnect on Grim plexus since patch and didnt even saw disconnects. Still have win7

[SVTmk]

Mighty Spike, on 22 May 2018 - 09:51 AM, said:

had not a single disconnect on Grim plexus since patch and didnt even saw disconnects. Still have win7

I have Win7 too, no any disconnects atm.

[tutzdes]

The most dc's in one match I've seen was yesterday on Crimson Strait Incursion , not Grim Plexus actually. about half of the our and enemy team got dc-ed.

[Stridercal]

Unholy Jackson, on 22 May 2018 - 09:24 AM, said:

So what you're saying is that if the map previously worked fine on everybody's machines until it was changed in the last patch, then OBVIOUSLY, it's the client side equipment and not the changes made to the map.

THIS LOGIC IS DIVINE!

Considering i've never seen a mass crash on any map, maybe i'm just lucky.

However, since the Recent Resurgence of new and returning players, i am seeing more threads on these forums about playing on low-end systems and more lone disconnects in game. It's almost like more players are playing the game on sub-par hardware...

[Mighty Spike]

SVTmk, on 22 May 2018 - 10:00 AM, said:

I have Win7 too, no any disconnects atm.

hm, only thing that i yesterday noticed was from 2 unit members a massive freeze with not being able to tab out. They had to open the task manager menu and sign out. But it wasnt at same time and not on grim plexus..Both have win 10. But i didnt saw mass Discos since last patch and i played a lot the last days.

[Dee Eight]

Time to start "earning" your ace of spades and death stars...

[- World Eater -]

Never had a disconnect with grim but did have one with Solaris recently.

[BTGbullseye]

Stridercal, on 22 May 2018 - 09:06 AM, said:

People playing on potatoes isn't the map's fault.

I'm on a 2013 low-end W7 laptop, and have never had a crash on Grim. I did however end up part of a mass-crash on Terra Therma, (BEFORE the patch) and got teleported half way across the map into a lava pit before I reconnected. I'm surprised I survived the match to be quite honest.

Edited by BTGbullseye, 22 May 2018 - 10:43 AM.

[MechaBattler]

It's not a question of potatoes. If anything Solaris City hurts potatoes. Had to turn my settings down to run on my potato. But I've never had graphical issues or disconnects on Grim Plexus. It seems really strange. I haven't experienced these mass DCs that others have. But then I don't play very long when I do.

[Quandoo]

Disconnects happend to me every 3-4 rounds when I had fullscreen mode on and tabbed to Windows (pre patch). Stopped crashing when I started to use full window mode.

Maybe the patch increased the rate of that bug. But zero crashes since patch ...

Edited by Quandoo, 22 May 2018 - 10:38 AM.

[Jimmy the Jim Jimmies]

Thank you PGI. I had the problem consistently for a day (2-3 drops) and then suddenly it vanished and hasn't occurred since.
If there's anything we can do to help test the issue, I'd gladly assist.

As for the potato pc discussion:
* Ryzen 5 1600
* MSI B350 Tomahawk
* 16Gb RAM
* GTX 1070
* Win 10
Should be enough to run MWO

[Nightbird]

Suggest autoforcing every client into a repair cycle.

[Iron Buccaneer]

I experienced a mass disconnect on an alt account last night on Grim and I heard many others discussing it one other drops on that map. Thank you for addressing the problem.