7 replies to this topic

[LukeazadePWR]

Hi all,
I have no sound at all, from portal intro to in game.
I have tried everything I can think of. Drivers are up to date, made sure it wasn't muted, reinstalled game.

Here is my log. Assume that "Error: Cannot initialize soundsystem" is the issue?

Total number of logical processors: 8
Number of available logical processors: 8
Total number of system cores: 4
Number of cores available to process: 4

Processor 0:
CPU: Intel Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.7 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 1:
CPU: Intel Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.7 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 2:
CPU: Intel Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.7 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 3:
CPU: Intel Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Family: 6, Model: 14, Stepping: 9
FPU: On-Chip
CPU Speed (estimated): 2.7 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

<15:27:28> Windows 64 bit (build 10.0.17134)
<15:27:28> System language: English
<15:27:28> Windows Directory: "C:\WINDOWS"
<15:27:28> Prerequisites...
<15:27:28> * Installation of KB940105 hotfix required: no! (either not needed or already installed)
<15:27:28> Local time is 15:27:28 10/14/18, system running for 38 minutes
<15:27:28> 8148MB physical memory installed, 2618MB available, 134217727MB virtual memory installed, 67 percent of memory in use
<15:27:28> PageFile usage: 47MB, Working Set: 59MB, Peak PageFile usage: 47MB,
<15:27:28> Current display mode is 1920x1080x32, (Unknown graphics card)
<15:27:28> IBM enhanced (101/102-key) keyboard and 16+ button mouse installed
<15:27:28> --------------------------------------------------------------------------------
<15:27:28> Stream Engine Initialization
<15:27:28> GameName: MechWarrior Online (64 bit)
<15:27:28> BuildTime: Sep 18 2018 17:48:17
<15:27:28> Logging video adapters:
<15:27:28> - NVIDIA GeForce GTX 1060 (vendor = 0x10de, device = 0x1c20)
<15:27:28> - Adapter index: 0
<15:27:28> - Dedicated video memory: 6052 MB
<15:27:28> - Feature level: DX11 (SM 5.0)
<15:27:28> - Displays connected: yes
<15:27:28> - Suitable rendering device: yes
<15:27:28> - Microsoft Basic Render Driver (vendor = 0x1414, device = 0x008c)
<15:27:28> - Adapter index: 1
<15:27:28> - Dedicated video memory: 0 MB
<15:27:28> - Feature level: DX11 (SM 5.0)
<15:27:28> - Displays connected: no
<15:27:28> - Suitable rendering device: no
<15:27:28> Windows Error Reporting is enabled setting exception handler
<15:27:28> Font initialization
<15:27:28> Physics initialization
<15:27:28> Sound initialization
<15:27:28> <Sound> Initializing AudioDevice now!
<15:27:28> <Sound> Initialize FMOD with dynamic memory callbacks
<15:27:29> <Sound> Starting to initialize Windows Audio Session API output!
<15:27:29> <Sound> Playback drivers found: 1
<15:27:29> <Sound> Available playback drivers:
1. Speakers (Realtek High Definition Audio)
<15:27:29> <Sound> FmodEx-AudioDevice: Now running on driver: Speakers (Realtek High Definition Audio)
<15:27:29> <Sound> Record drivers found: 1
<15:27:29> <Sound> Available record drivers:
1. Microphone (Realtek High Definition Audio)
<15:27:29> <Sound> Record config is set to autodetect using record driver 0
<15:27:29> <Sound> Using speaker mode: FMOD_SPEAKERMODE_7POINT1
<15:27:29> <Sound> Initializing FMOD-EX now!
<15:27:29> <Sound> Error: Cannot initialize SoundSystem!
<15:27:29> [Error] <Sound> Couldnt create the sound system interface
<15:27:29> <Sound> Using DummySoundSystem now!
<15:27:29> Renderer initialization
<15:27:30> [Error] Failed to create stereo device
<15:27:31> used GeomInstancingThreshold is 8
<15:27:31> Localized language content(english) not available or modified from the original installation.
<15:27:31> Localized language content(english) not available or modified from the original installation.
<15:27:31> Network initialization
<15:27:31> [net] using iocp socket io management
<15:27:31> [Network Version]: RELEASE PURE CLIENT
<15:27:31> MovieSystem initialization
<15:27:31> Console initialization
<15:27:31> Time initialization
<15:27:31> Input initialization
<15:27:31> AI initialization
<15:27:31> Initializing Animation System
<15:27:31> Initializing 3D Engine
<15:27:31> Initializing default materials...
<15:27:31> Script System Initialization
<15:27:31> Entity system initialization
<15:27:31> Initializing AI System
<15:27:40> TrackIRManager: DLL Location key not present
<15:27:40> TrackIRManager: Error initializing NPClient interface!! (Err: 4)
<15:27:40> TrackIRManager: Error registering window handle!!
<15:27:40> TrackIRManager: Error querying NaturalPoint software version!!
<15:27:40> TrackIRManager: Error stopping cursor
<15:27:40> TrackIRManager: Error starting data transmission
<15:27:41> [Error] <Flash> Import error: GFxResource 'mcCloseBtn' is not exported from movie '..\UIButton.swf' [0.0000]
<15:27:41> Patch Complete Received
<15:27:41> [Warning] Unknown command: steam
<15:28:05> sv_gamerules = mechlab []
<15:28:05> ============================ Loading level mechlab ============================
<15:28:15> ======== mechlab is loaded in 10.2 sec ========
<15:28:15> STEAM: Gathering installed DLC apps...
<15:28:15> STEAM: Found 10 available DLC apps
<15:28:15> STEAM: Failed to retrieve DLC app at index 0
<15:28:15> STEAM: Found uninstalled DLC app: 412240 - MechWarrior Online - Light Bundle
<15:28:15> STEAM: Found uninstalled DLC app: 412241 - MechWarrior Online - Medium Bundle
<15:28:15> STEAM: Found uninstalled DLC app: 412242 - MechWarrior Online - Heavy Bundle
<15:28:15> STEAM: Found uninstalled DLC app: 412243 - MechWarrior Online - Assault Bundle
<15:28:15> STEAM: Found uninstalled DLC app: 545740 - MechWarrior Online™ - Light ‘Mech Performance Steam Pack II
<15:28:15> STEAM: Found uninstalled DLC app: 545741 - MechWarrior Online™ - Medium ‘Mech Performance Steam Pack II
<15:28:15> STEAM: Found uninstalled DLC app: 545742 - MechWarrior Online™ - Heavy ‘Mech Performance Steam Pack II
<15:28:15> STEAM: Found uninstalled DLC app: 545743 - MechWarrior Online™ - Assault ‘Mech Performance Steam Pack II
<15:28:15> STEAM: Found uninstalled DLC app: 829960 - MechWarrior Online™ Solaris 7 Heroes Starter Pack
<15:28:15> STEAM: No installed DLC apps found
<15:28:31> [Error] <Flash> Import error: GFxResource 'mcCloseBtn' is not exported from movie '..\UIButton.swf' [39.4565]
<15:28:34> [Error] <Flash> Import error: GFxResource 'mcCloseBtn' is not exported from movie '..\UIButton.swf' [40.2232]
<15:28:34> [Error] <Flash> Import error: GFxResource 'mcCloseBtn' is not exported from movie '..\UIButton.swf' [40.2232]
<15:28:35> [Error] <Flash> Import error: GFxResource 'mcCloseBtn' is not exported from movie '..\UIButton.swf' [41.0643]

[Tarl Cabot]

This appears to be a Cryengine related thing. Below is the only thread I could find for MWO itself. Have you made any changes in your sound manager lately?

https://mwomercs.com...denly-no-sound/

Change the number of channels in your sound manager.

From elsewhere...

https://steamcommuni...46614457512680/

Quote

Ok, I would just think that nobody is playing this game at this year.
But here is a solution... its sooo simple. The sys_spec_Sound.cfg shows you that the game has a "predilection" for 48k sound. There.. just go to the windows sound options, and change de quality of the sound to 24 bit, 48000 hz. Nothing to do with 2.0, 5.1 or 7.1... thats just fine.

Edited by Tarl Cabot, 21 October 2018 - 07:41 AM.

[LukeazadePWR]

Ahhh see this is interesting as I have the same no sound issue on cities skylines (except that i mysteriously have sound using bluetooth earphones) and some people found that changing the quality to 16bit fixed the issue. Unfortunately neither 16bit or 24bit fixes my issue for MWO or CS.
I currently have a workaround though. I have a dirt cheap external soundcard i used as a USB aux adapter (broke my aux port on my old laptop) which means i have sound using earphones external speakers via the USB external soundcard.
I'm more inclined to think it the geforce graphics card which is causing the issue? I think i've read somewhere that others have noticed similar problems.

[General Solo]

Looks like your using FMOD
FMOD is a proprietary sound effects engine and authoring tool for video games and applications developed by Firelight Technologies, that play and mix sounds of diverse formats on many operating systems.

Try disabling FMOD and run the game without it and just use your Realtek speakers
This will eliminate the possabilty that FMOD is causing the problem.

Edited by OZHomerOZ, 22 October 2018 - 12:13 PM.

[NARC BAIT]

seeing as you've now included that your getting no sound on bluetooth headphones, thats likely to be where your problem is ... and seeing as its not listed here

LukeazadePWR, on 21 October 2018 - 01:47 AM, said:

<15:27:29> <Sound> Playback drivers found: 1
<15:27:29> <Sound> Available playback drivers:
1. Speakers (Realtek High Definition Audio)
<15:27:29> <Sound> FmodEx-AudioDevice: Now running on driver: Speakers (Realtek High Definition Audio)

I'm not overly surprised its not working on that device ...

OZHomerOZ, on 22 October 2018 - 12:13 PM, said:

Looks like your using FMOD
FMOD is a proprietary sound effects engine and authoring tool for video games and applications developed by Firelight Technologies, that play and mix sounds of diverse formats on many operating systems.

Ummm that would definitely leave you with no sound, seeing as the game depends on it ?

Edited by NARC BAIT, 22 October 2018 - 02:50 PM.

[LukeazadePWR]

Thanks for the suggestions, sorry took a while to reply I've been really busy. I didn't have my bluetooth earphones on the time so probably why they didn't appear in the log.
I tried uninstalling the realtek drivers and using the default "High Definition Audio Device" to see if it is a realtek issue but still no luck.
I am unfamiliar with FMOD. How would I disable it to investigate if it is causing the issue?

[MrVaad]

FMOD is the sound engine used by the cryengine (it is used in cryengine, unreal engine and many games today, on XBOX, PlayStation, PC)

From reading the logs, FMOD detects the realtek onboard sound correctly.
Then it select a 7.1 sound configuration and fails to start.

Are you using a 7.1 sound configuration ?

If not, you should go to the playback sound properties in windows and set the sound configuration you are using (stereo, 5.1 etc)

Edited by MrVaad, 26 November 2018 - 04:37 AM.

[LukeazadePWR]

Ok so saw this post today
https://superuser.co...s-on-windows-10

Turns out there is a wider issue with modern games and sonic studio (which I believe is automatically installed on many ASUS devices). I disregarded sonic studio at first as i had everything switched off so thought there could not be an issue. I have just uninstalled sonic studio 3 and sonic radar. I can confirm I now have sound on Cities Skylines, MWO and Battlefield 5 (all of which i had the same issue). Finally I have sound!!!!!!

Thanks everyones help, greatly appreciated.