3 replies to this topic

[hestor1]

how about this error getting fixed its only been a problem for several years. maybe its time to correct this issue....... just a thought

[Aidan Crenshaw]

error code 63 is a failed connection to the authentication server, I believe. Most often being a routing problem. Thus, there's not much to fix on PG's side.

[Firewuff]

yep its you network connection or ISP. possibly your computer clock is drifting. its not a PGI problem

[Tarl Cabot]

Flush/reset your Net connection..

Navigate to the desktop. (From Home, tap or click the Desktop tile).
Right-click the Start button (the Windows logo in the lower-left).
Choose Command Prompt (Admin).
When asked whether to allow Command Prompt to make changes to your computer, select Yes.

Note: If you are asked for an administrative login, you will need to contact your system administrator.
Type "ipconfig /flushdns" and press Enter.
Type "ipconfig /registerdns" and press Enter.
Type "ipconfig /release" and press Enter.
Type "ipconfig /renew" and press Enter.
Type "netsh winsock reset" and press Enter.
Restart the computer.

Also test with a VPN to assist in bypassing the problematic router system that is between you and PGI servers. The Authorization server is in Canada.