5 replies to this topic

[Left-over Bacon]

It's been my understanding that, as long as you purchased MC or a 'mech pack as a gift for a friend before 10PM yesterday, the person who redeems the gift is eligible for the Urbie (L). After purchasing at about 8PM (At least an hour before the deadline in either time-zone), my friend still has not received his UM-R80 (L).. He goes by "Tainted Bacon" on MWO. I purchased the MC for him so that he'd be elligible (According to this website) for the Urbie. He redeemed it immediately, and has still not received his Urbie. It was not 10PM yet when the purchase was made (Still had a couple of hours)

[Bud Crue]

Have him e-mail support, you too.

[w0qj]

A warm welcome to MWO !
Wishing you a pleasant experience around here!

Yeah, I feel your pain, having bought the MC bundle, and redeemed before the deadline, and no Loyalty Mech!

Please immediately contact MWO Support if you have not already done so! fyi:
accounts@mwomercs.com
support@mwomercs.com
billing@mwomercs.com

Good luck!

[Stonefalcon]

Pretty certain the gift code needed to be redeemed before the cut off date/time.

[Aidan Crenshaw]

Important:

InnerSphereNews, on 13 October 2021 - 12:16 PM, said:

NOTE:

• Reward eligibility for content acquired through Gift Code redemption is determined by the original purchase date of the Gift Code. Example: If you redeemed a Gift Code on August 10th, 2021 that was purchased prior to November 24th, 2020 at 10:01 AM PST (6:01 PM UTC), you will not qualify for any associated Rewards.
  
• Rewards are provided to the Giftee, not the Gifter.
  
• Gift Codes that were purchased within the eligibility period, but redeemed after the period had expired, will not be granted the associated Reward item automatically; the Reward will need to be granted manually by Support Services. If you have redeemed a Gift Code after the deadline but that was purchased during the eligibility period, please contact accounts@mwomercs.com.

[JC Daxion]

Contact support, But basically if he claimed the MC reward after the cut off time it now will be set up to qualify for next years loyalty. I dunno if support will inject the mech or not but it can't hurt to ask.

He will have to contact them with his account and they can trace the issue.