10 replies to this topic

[TVMA Doc]

Since the last update, I am almost constantly plagued by this. I can vote on the map, but as the mechs begin the load screen, my screen goes black and after about 30 seconds I end up back in the mech bay with the message "disconnected from server".

Attempting to reenter just plays the same cycle over and over. Even better, the next time I try, I get hit with multi-minute penalties for 'leaving a match early".

I ran the repair tool, but it still happens. Strangely, it was happening yesterday morning, but was able to connect without issues after 5pm. Now, it's back to the same cycle.

Anyone have ideas?

[feeWAIVER]

I've been getting disconnected periodically ever since I updated my Nvidia drivers.

[TheCaptainJZ]

Are you playing in Windowed Full Screen? Are you alt-tabbing at any point after it finds a match and takes you to the voting screen?

[TVMA Doc]

TheCaptainJZ, on 20 July 2023 - 12:29 PM, said:

Are you playing in Windowed Full Screen? Are you alt-tabbing at any point after it finds a match and takes you to the voting screen?

Interesting question. I run full windowed, but tried changing to Full Screen and the game crashed to desktop-actually closed-while waiting on the 2 minute "early disconnect penalty" timer. I wonder if it has something to do with this.

[TVMA Doc]

Chaning to full screen then back to full window seems to have fixed it, at least for now. Thanks Capt! I wonder what the glitch might be there.

[TVMA Doc]

No, it allowed me to play a few games, but now is back to the same old antics.

[TVMA Doc]

Getting VERY frustrated getting locked out for 5 minutes each time after the game client disconnects me. I guess that this is the sign that it's time to drop the game.

[w0qj]

There's a very similar discussion thread here as well:
https://mwomercs.com...the-disconnects

====================
Just in: straight from the horse's mouth:
https://mwomercs.com...kend-event-sale

Quote

ATTN: We are aware of some instability issues in our Oceanic servers at the moment, and we are currently investigating the cause and how far the reach of this problem is. We thank you for your patience, and if possible we recommend queueing for quickplay matches in NA and EU servers only at this time. Thank you for your understanding.

Edited by w0qj, 20 July 2023 - 05:37 PM.

[blastedmast3R]

I encountered the same issue, and I submitted a bug report to PGI. Here's the email chain, for those who are interested. (Newest to oldest)

//Begin

Awesome! That’s good news. FYI, in in the Houston area.
Sent from my iPhone

On Jul 19, 2023, at 3:38 PM, GM Zen (MechWarrior Online Technical Support) <technical@mwomercs.com> wrote:

GM Zen (Piranha Games)
Jul 19, 2023, 13:38 PDT [color=#2b2e2f]
Thank you, that was it! Confirmed the issue on our end with Oceanic server, but still hunting down the exact cause. If you don't mind, could you share your city, in case this is a regional hick up?

Thank you,


GM Zen
Technical Support Rep
Piranha Games
*me*
Jul 19, 2023, 13:02 PDT

Hi GM,
I am running through Steam. I will check file integrity next time I go to play.
I have been able to load Emerald Vale on NA and European servers without issue. My workaround for the time being has been simply to not play on Oceanic servers at all. I did recently switch ISPs, I wonder is there’s some issue there. It’s strange though. I don’t think I’ve had any other issues with any other maps.

I will turn Oceanic servers again and see if I can get you an error report.

GM Zen (Piranha Games)
Jul 19, 2023, 08:29 PDT
Hello there,

If you are using the stand-alone client, please run the MWO Repair Tool. It can be accessed by clicking on the three vertical bars at the top left corner of MWO Portal.

If you are playing through Steam, please right-click on MWO and select Properties. In the Local Files tab click on Verify Integrity of Game Files.

Could you try loading the Emerald Vale map on the Testing Grounds and let me know if it works?

Thank you,


GM Zen
Technical Support Rep
Piranha Games
*me*
Jul 18, 2023, 10:19 PDT

Hey guys,
I'm not sure if this is the appropriate place to send this, but
something has happened to me twice in the last 24 hours. Not a huge
deal, just a minor inconvenience. Still, I thought someone would like
to know about it.

After finding a quick match, on an Oceanic server, Emerald Vale is
selected. I don't remember the game type. The game goes to the loading
screen momentarily, then the screen goes black. After a few seconds,
the game reloads at the drop deck screen, with a message "Connection
Error: Disconnected from game server" (screenshot included). I've tried
logging out, then back in, to no avail. The error repeats
indefinitely. The real frustration is I incur the "left the match"
penalty.

Thanks for all you do! MWO is still a great game, and I keep coming
back to it. Cheers!

-blastedmast3R

//End

Edited by blastedmast3R, 20 July 2023 - 06:37 PM.

[The Mech behind you]

Uh yeah, happened to me 2 days ago, while it tried to connect me to the Oceanic Server. After I ran the Repair Tool and restarted the client, I saw that the Oceanic Server isn't available anymore. It has no ping status to it anymore for me (I'm in Germany). I unselected the Oceanic Server for now. And had no more problems.

So you guys who get kicked back to the mechbay over and over again, check if you have the Oceanic Server still selected. Maybe it tries to connect you to a server that is currently not available.

Edited by The Mech behind you, 20 July 2023 - 07:49 PM.

[Ekson Valdez]

The issue seems to be pinned down. No use to have multiple discussions running on the same topic.
In accordance to the Code of Conduct, this thread is locked.