326 replies to this topic

[Tarl Cabot]

Tywren, on 03 December 2023 - 04:27 PM, said:

With this being a known, widespread issue, PGI really needs to lock the ELO until the game is once again stable. Loosing rank due to the server timing out is beyond player control and shouldn't be something they are penalized for.

With the no server found, players PSR are not being impacted. Notice that your Multiplier doesnt change And we left Elo behind many years ago when PGI went to PSR/Tier settings.

[Remover of Obstacles]

100% failure rate today.

When will this be fixed?

Edited by Remover of Obstacles, 03 December 2023 - 05:51 PM.

[avenger cannon]

Please fix this, remove Bearclaw 2 until it can be fixed ?

[Mechwarrior2342356]

avenger cannon, on 03 December 2023 - 06:12 PM, said:

Please fix this, remove Bearclaw 2 until it can be fixed ?

Don't think that's the problem.

(I'd rather Mining and HPG drop from rotation because that's practically all it's been tonight. A couple Tourm drops.)

Edited by the check engine light, 03 December 2023 - 06:20 PM.

[King Yellowman]

this is pure madness

[Mechwarrior2342356]

King Yellowman, on 03 December 2023 - 08:11 PM, said:

this is pure madness

THIS IS SPARTA

[IndgoMan]

hope this get fixed, love the game i want to get back to enjoying it.

[Void Angel]

Tywren, on 03 December 2023 - 04:27 PM, said:

With this being a known, widespread issue, PGI really needs to lock the ELO until the game is once again stable. Loosing rank due to the server timing out is beyond player control and shouldn't be something they are penalized for.

"Elo" is not an acronym - also PSR isn't quite Elo, but we know what you mean.

Matt Newman, on 03 December 2023 - 02:34 PM, said:

Tell me you work in tech without telling me you work in tech

What fascinates me - who does not work in tech - is how the problem started up gradually, then moved. It's like you have a memory leak as a kind of athletic infection...

How does that work?

[Ghost of Ligeia Mare]

Why aren't you just using DynamoDB with a cloned database for public testing? It's cheap, man.

[martian]

Rebel Ace Fryslan, on 03 December 2023 - 03:40 PM, said:

Don't use bolt-ons, yet keep getting disconnected.

The problem is server-side, not with bolt-ons on your side.

Rebel Ace Fryslan, on 03 December 2023 - 03:40 PM, said:

And please remove the tier system, it'just isn't representative of skill and teamwork.

It is better than the previous version of PSR or Elo before that.

RogueGarou, on 03 December 2023 - 03:45 PM, said:

It has probably been reported, I did not read all of the comments in the thread, but two matches in a row last night when I had the new Onyx Mech selected. One match with the Onyx worked properly. Probably coincidental. I was in a group with one other player. We had several other matches with no problem using other Mechs. I think we had 6 matches with a Flea and a Black Lanner with no errors. I changed to use the Onyx and it worked for the first match but the next two attempts failed. No idea what the other 2 Mechs in those matches were since the crash happened before the screen showing the teams loaded. Third attempt and MWO crashed for both of us so we called it a night.

It is just anecdotal that these all happened while trying to use the Onyx. It was the only common factor in the three matches where we had problems.

It is quite possible that some other player - even from the opposing team - deployed in one of the "forbidden" Centurions. Maybe the server crashed because of the aforementioned database problem.

avenger cannon, on 03 December 2023 - 06:12 PM, said:

Please fix this, remove Bearclaw 2 until it can be fixed ?

Read this update, please: Mwo Status Update And Known Issues - Update 2 - Dec 1St

[ScrapIron Prime]

Void Angel, on 03 December 2023 - 08:42 PM, said:

What fascinates me - who does not work in tech - is how the problem started up gradually, then moved. It's like you have a memory leak as a kind of athletic infection...

How does that work?

Scope creep. You start with a thing that works well, and add to it over time. Eventually you add so much stuff to it that you hit a built in ceiling or your performance starts to drop off exponentially. In this case they hit a limit they had totally forgotten existed.

this happens to a lot of businesses, even big ones like major international banks. And it surprises the heck out of them too until the devs and software guys step in to fix it. It’s a living.

[ScrapIron Prime]

Ghost of Ligeia Mare, on 03 December 2023 - 09:08 PM, said:

Why aren't you just using DynamoDB with a cloned database for public testing? It's cheap, man.

Because the game engine is over 12 years old and uses data architecture that is closer to 20. They can’t swap out the database, it’s baked in.

[Void Angel]

ScrapIron Prime, on 03 December 2023 - 09:51 PM, said:

Scope creep. You start with a thing that works well, and add to it over time. Eventually you add so much stuff to it that you hit a built in ceiling or your performance starts to drop off exponentially. In this case they hit a limit they had totally forgotten existed.

this happens to a lot of businesses, even big ones like major international banks. And it surprises the heck out of them too until the devs and software guys step in to fix it. It’s a living.

Oh, I understood how the issue happened. But it started out gradually on the EU server, and then... spread? So that's what interests me. How is a database overload getting progressively worse... and spreading, when you know some fraction of the player base (like myself) is just playing other games until they get it sorted out? I can make a few guesses, but they're not terribly educated, beyond general principles.

[crazytimes]

Remover of Obstacles, on 03 December 2023 - 05:51 PM, said:

100% failure rate today.

When will this be fixed?

Interestingly, one of my accounts cannot get into a match at all, 100% failure. Main account is ~80% success rate. No idea why they are different- if anything I would have thought main with a much larger inventory would have more issues given what we have been told abou the nature of the problem.

The moral of the story is 1) have an alt and 2) there's lot of other games out there.

[GargoyleVine]

I suggest putting an Atlas Legends mech on the title screen, that might fix the glitch

[martian]

Void Angel, on 03 December 2023 - 10:01 PM, said:

Oh, I understood how the issue happened. But it started out gradually on the EU server, and then... spread?

Maybe it just seemed so because the EU server hosted the highest number of games at that moment, so the majority of error reports came from it?

[Al_Bundy]

But the whole thing just shows us that there is far too much stuff in this game (which is hardly used).

This is also one of the problems that scares off every potential new player, 1000+ mechs (which only differ in a few hardpoints, but which can have an above-average influence on the performance of the chassis) - plus colors / bolt-ons / cockpit items / camouflage, etc .

No wonder the game takes so long to load.

The conclusion of the whole thing:

Finally reduce the whole thing to a bearable level


Translate by googel.

[Lord Auriel]

issue is getting fixed today, why are there still people speculating on what the root cause is - it's known, a fix has been developed, it will make loading times much better as a side effect, and everything will be fine
"remove all the bolt ons and some mechs" yeah great idea, are you going to play 1st level support and lawyer for a month or so and deal with the complaints that people lost stuff they paid for?
jesus christ guys just chill it'll be fine

[Mark Yore]

One sort of insignificant change, but can you put the X-Pulse Lasers in the correct order for the Weapon selection screen. At the moment it goes Med X-Pulse Laser, Sml X-Pulse Laser and then Lrg X-Pulse Laser. Just need to swap the Sml and Med around.
Cheers, Mark

[KS Highlander]

If there will be a reduction in 'bolt ons' what will stay and what will go? What about the players that purchased/have those bolt ons that are deleted? Or am I reading this incorrectly?
Also, since the new weapons patch, I do not have a sound for the X-pulse or binary lasers. Just dead quiet.
My last issue is the VOIPS but seems that is a reoccurring issue with this problem.