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Friend Cant Log In.
Started by Marter1000, Dec 21 2024 01:19 PM
4 replies to this topic
#1
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- The Khan
- 5 posts
Rookie
Posted 21 December 2024 - 01:19 PM
This is the screen it shows for him, he is in the UK but the issue has been going on for the past few weeks starting in november.
#2
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- Ace Of Spades
- 8,542 posts
Member
Posted 21 December 2024 - 01:47 PM
Marter1000, on 21 December 2024 - 01:19 PM, said:
This is the screen it shows for him, he is in the UK but the issue has been going on for the past few weeks starting in november.
Running the MWO Repair tool did not help?
#3
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- The Khan
- 5 posts
Rookie
Posted 26 December 2024 - 12:38 PM
martian, on 21 December 2024 - 01:47 PM, said:
Running the MWO Repair tool did not help?
It did not.
#4
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- Ace Of Spades
- 8,542 posts
Member
Posted 26 December 2024 - 12:55 PM
Marter1000, on 26 December 2024 - 12:38 PM, said:
It did not.
Well, you can either reinstall the game or you can contact the MWO Tech Support service. Use this e-mail:
mwo@piranhagames.zendesk.comSubject: Technical
#5
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- Tai-sho
- 7,791 posts
Member
- LocationImperial City, Luthien - Draconis Combine
Posted 26 December 2024 - 02:14 PM
- Is he not able to log into the forums either? And the posted image is not viewable. It needs to be saved/hosted to another website, imgur or such to link the image, it cannot be saved directly from your computer.
- What steps were taken?
- If using Avast, he will need to unquarantined the MWO exe file then set to ignore. Plenty of threads on that subject.
- Reboot Router and modem?
- Change his DNS from default ISP?
- DNS Flush?
- Test by using a VPN? Several free ones to try, simply to see if he can connect after doing the other normal troubleshooting steps?
- If using Avast, he will need to unquarantined the MWO exe file then set to ignore. Plenty of threads on that subject.
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