65 replies to this topic

[Hayashi]

Topic title somewhat edited. I understand your frustration (as we speak my graphics card is KOed thanks to Lenovo techs, so I can't play anything, and this is the second time in a row the techs there have dealt new, greater damage to my computer after repairing an old, minor one), but please do keep within the limits of the Code of Conduct.

[Bishop Steiner]

Hayashi, on 09 August 2012 - 12:14 AM, said:

Topic title somewhat edited. I understand your frustration (as we speak my graphics card is KOed thanks to Lenovo techs, so I can't play anything, and this is the second time in a row the techs there have dealt new, greater damage to my computer after repairing an old, minor one), but please do keep within the limits of the Code of Conduct.

you got it.
I did try to phrase it in a way that was not overtly unacceptable, but understand that the implication can be just as important.

[Bishop Steiner]

Jacough, on 08 August 2012 - 11:28 PM, said:

My experiences with Newegg have been pretty good. I especially like it since they don't charge tax. Their RMA service does kind of suck though. I remember once I put in an RMA on an AMD Phenom II CPU and it took weeks to get it replaced. I forget what their excuse was exactly but it was something like one of their technicians was on vacation or something.
I had a bit of trouble installing the second CPU (**** those delicate pins so hard) and ended up filing yet another RMA, this time with AMD instead. Got a new CPU just two days after I sent the previous one in.

I hear ya.
On the first CPU, the stock thermal pad gooped so hard that when I removed the heat-sink and CPU to component check while trouble shooting, some glopped on the side of the pins. Took about 3 hours of careful cleaning under my modelers magnifier to avoid bending them. Then When I re-installed it for testing on a different PSU, the OEM pad bonded so hard that when I went to remove the sink, it pulled the whole darn cpu out of the socket. (I really hate thermal pads! But AMD is so bloody picky that until Know everything is working I ain't gonna use anything non-manufacturer approved.

[Aznpersuasion89]

That's crazy, sorry to hear your having problems like that. For the record I've dropped about the same cash and had everything work so far. They're evening rmaing a video card for just because I want a new one. However for people that are thinking about newegg I say do it. However there are sometimes a defective product. as I said I ordered my current pc parts and everything worked the first time. Good luck dude, hope it gets sorted out.

[Odins Fist]

I understand the OP exactly, I haven't had any real issues with NewEgg other than being shipped the wrong part (once), and an RMA on some RAM and so on, but that is par for the course..
.
If you really want to pull your hair out in a fit of rage, then I suggest ordering from "TigerDirect", they have some of the biggest bunch of misinformed shipping and receiving people that I have "EVER" had to deal with.... More than a couple of times (different occasions) they have dropped the ball in epic fashion, and even in a bind I will "NOT" order from them..
.
On a side note, there are many reasons why a system will not power up, and these can be traced to likely defective, or "incompatible" components, "BUT" unless you have an additional system or systems, or components to swap "Known Good" for "unkown or possible Bad", then you are stuck with either RMA'ing the whole order, or getting lucky with which component(s) you send back, even though it is mostly likely only 1 or 2 at most of your components that may be defective, or incompatible... Don't worry, you're not alone, things like this do happen even with the best of Companies that you could order from... Chalk it up to bad luck this time...
.
Good luck with your build, I hope eveyrhing comes up roses for you..

[Karees]

Quote

[color=#959595]1 x [/color]($99.99) Rosewill CAPSTONE Series CAPSTONE-650-M 650W ATX12V v2.31 & EPS12V v2.92 SLI Ready CrossFire Ready 80 PLUS GOLD Certified Modular Active PFC Power Supply

There's your problem right there. A low grade, low power power supply. That is what most likely blew up your motherboard, power supply, and hard drive. Ever since I smoked a system with a low powered power supply I have always gotten top end power supplies with more wattage than I need. I have never had a power related problem since. It wasn't Newegg that failed you. It was you that failed you.

To explain, what happens when your power supply isn't powerful enough to supply all your power is that the power supply will drop the voltage down and supply more current. This generates more heat. What generally results is that many components short out.

Edited by Karees, 09 August 2012 - 12:45 PM.

[arrrgh]

Ouch, sounds like a messed up order. I have ordered many things from newegg over the years without any issues. I think I did have to rma one hd, but it was a very smooth no hassle experience....at least, i think. I don't really remember now, and thats a good sign

Actually, one thing I really like about newegg, is they seem to have useful and informative product comments by other customers.

Edited by arrrgh, 09 August 2012 - 12:52 PM.

[Tronchaser]

I used them for several years now, and never had a problem with anything.

[DisasterTheory]

His system build demands arn't exceeding what that 650 is capable of so i doubt its the quality and brand. However sometimes you can just get a bad part from Newegg such as a PSU and when you flip the switch "snap,crackle,pop Rice Crispies" But a 650 should be fine for that build.... the 560 isn't a power hog by no means.

I would recommend next time going with either an MSI or Gigabyte board.... they have variants of the current "high level" platform for the same you paid for the ASrock. Also, your ram choice would be better with 1866 instead of 1600 as the FX cpu's have an advanced memory controller that uses 1866 vs the Phenoms that used 1600. The 900 series boards use 1866 as the native memory clock speed so no overclocking is needed.

[Telecleez]

i know how u feel but my personal exp has been either hit or miss with newegg but the last time they kept sending me the wrong parts so i decided to find a lil comp part store near me and now i go there

[Vulpesveritas]

Karees, on 09 August 2012 - 12:42 PM, said:

There's your problem right there. A low grade, low power power supply. That is what most likely blew up your motherboard, power supply, and hard drive. Ever since I smoked a system with a low powered power supply I have always gotten top end power supplies with more wattage than I need. I have never had a power related problem since. It wasn't Newegg that failed you. It was you that failed you.

To explain, what happens when your power supply isn't powerful enough to supply all your power is that the power supply will drop the voltage down and supply more current. This generates more heat. What generally results is that many components short out.

Yet it is a high quality, extremely well rated, and quite higher than system power consumption power supply, which in torture tests is capable of outputting well over 800 watts at above 80% power efficiency. It is also modular. Apparently someone is behind the times and thinks a 100 watt cpu, 175 watt GPU system somehow eats tons of watts.

[DisasterTheory]

Vulpesveritas, on 09 August 2012 - 01:09 PM, said:

Yet it is a high quality, extremely well rated, and quite higher than system power consumption power supply, which in torture tests is capable of outputting well over 800 watts at above 80% power efficiency. It is also modular. Apparently someone is behind the times and thinks a 100 watt cpu, 175 watt GPU system somehow eats tons of watts.

My thoughts exactly, the 560 Ti isn't a power hog and the new FX cpu's use less watts than the Phenoms.... Neweggs wattage calc says his build needs 467 watts...... so that 650 is well above that. I run a TK Black Widow 850 for an 8 core and a 580 and i have no problems.

[Shivus]

Karees, on 09 August 2012 - 12:42 PM, said:

There's your problem right there. A low grade, low power power supply. That is what most likely blew up your motherboard, power supply, and hard drive. Ever since I smoked a system with a low powered power supply I have always gotten top end power supplies with more wattage than I need. I have never had a power related problem since. It wasn't Newegg that failed you. It was you that failed you.

To explain, what happens when your power supply isn't powerful enough to supply all your power is that the power supply will drop the voltage down and supply more current. This generates more heat. What generally results is that many components short out.

True most Rosewill's suck but capstone series is a top end power supply. 80 plus gold and uses a near identical design to seasonic.

Edit: Vulpes beat me to it.

Edited by Shivus, 09 August 2012 - 01:16 PM.

[Okie135]

I've always had a good experience with newegg. Sorry 'bout your troubles. Best Wishes.

[Knight2pwn]

Well I have not had positive expierences with Newegg.ca, I have wondered if the American site might be better. Sorry for your luck though. I know lots of people use Newegg so it can't be all bad. Sometimes you just get screwed over. Calm down and work through it with them (in order to get replacements etc.), its the best way to get some resolutiton to your problems with the company.

[Paullus Valcerus]

hm.... not sure what happened in your build but Newegg is not evil or anything of the sort

[Haroldwolf]

Yes you are...

[Vulpesveritas]

BLOODREDSINGLE, on 09 August 2012 - 12:59 PM, said:

His system build demands arn't exceeding what that 650 is capable of so i doubt its the quality and brand. However sometimes you can just get a bad part from Newegg such as a PSU and when you flip the switch "snap,crackle,pop Rice Crispies" But a 650 should be fine for that build.... the 560 isn't a power hog by no means.

I would recommend next time going with either an MSI or Gigabyte board.... they have variants of the current "high level" platform for the same you paid for the ASrock. Also, your ram choice would be better with 1866 instead of 1600 as the FX cpu's have an advanced memory controller that uses 1866 vs the Phenoms that used 1600. The 900 series boards use 1866 as the native memory clock speed so no overclocking is needed.

AsRock, since becoming their own quality, have the same level of reliability as Asus and Gigabyte boards (2-3% failure rate), and generally come with more features at a price. Furthermore, while the memory controller is better, the FX chips still prefer low CAS to high bandwidth, and that memory kit was $45 on sale.

[Takeida]

I wouldn't say it's newegg's fault on this (btw, same as most here, have ordered $x000's from them over the year building computers).

1. it looks like you mishandled the CPU to begin with (or i guess you could blame AMD since they manufacture it - outsourced in case somebody tries to get picky)

2. I don't care how well the Rosewell PSU has been "reviewed". It's not quality like Seasonic/Corsair/Antec brands as proven over the years.

So, just saying the mb and PSU went bad already faults the PSU most likely blowing the MB.

3. Hard drive..its a crap shoot in general between when it's manufactured and all the shipping it goes through by the time it hits a consumers hand.


I just find it hard to believe that you've got 3 different components all "messed" up straight out of the box (unless you went with open box items).

well, unless of course, you've been struck by lightning a couple of times, then I feel ya. (knocks on wood myself)

Edited by Takeida, 09 August 2012 - 01:47 PM.

[JFlash49]

Um...forgot your 4 leaf clover? cause thats some pretty bad luck...