7 replies to this topic

[TheLeviathan]

Hey guys, Just wondering how long it takes to get access to the beta once you buy a founders package? I purchased a legendary pack a few days ago and i am still waiting...

[Comguard]

You should contact support because something went wrong. After buying the founders pack it is a matter of minutes until you can see your founders-tag.

[VonSkull]

I received my information in a email almost immediately. Not sure if they wait for pending payments but i suppose you can try to submit a ticket and see if your issue will be resolved.

[TheLeviathan]

Thats what i was thinking. I have just noticed that i have an email from ultimatepay saying that they have not accepted my payment. However, they payment has been taken off my credit card.

[light487]

Then they will be reversing that payment at some point in the next week then. After a certain number of days a visa authorisation that is not claimed by the merchant will automatically delete.. but really merchants should be immediately be reversing/deleting them.. they are just lazy most of the time.

[TheLeviathan]

ticket submitted to support. Thanks guys.

[light487]

TheLeviathan, on 05 September 2012 - 10:02 PM, said:

ticket submitted to support. Thanks guys.

Which support? Playspan I hope.. MWO support aren't going to be able to help you if Playspan have rejected the payment.. so best to contact them in regards to why it was rejected.

Just to clarify.. Playspan is UltimatePay.

Edited by light487, 05 September 2012 - 10:17 PM.

[Redshift2k5]

you also want to talk to your CC and to playspan, and you want to do it ASAP. Any delay may result in you not being able to purchase the pack since they expire today PLUS the servers are all going offline in a few hours(including founder purchases)