15 replies to this topic

[Capt Jester]

So I just got MWO, excited and ready to play. Everything went over well, I made sure DirectX was up to date before playing, and settled down, ready to experience the new MechWarrior my friends were raving about.

Well, after the splash screens and the log-in, the main view loads and then the game quits. I tried again, same thing.

I went into the game files looking for a crash log dump, and found exactly what I was looking for. Here are some snippets of one (I only included the errors):

Spoiler

BackupNameAttachment=" Build(4418) 09 Nov 12 (17 21 08)"  -- used by backup system
Log Started at 11/09/12 17:21:08
Running 32 bit version
Executable: C:\Games\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe
FileVersion: 3.4.1.4418
ProductVersion: 3.4.1.4418
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "C:\Games\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe" flowthru
 
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'r_ssreflections' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_sunshafts' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit SP 1 (build 6.1.7601)
System language: English
Windows Directory: "C:\Windows"
 
...
 
[Error] NVAPI: Unable to get SLI state (-113)
used GeomInstancingThreshold is 8
 
...
 
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/MainScreen/Options.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/Bumpers/ToSBumper.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/DialogMgr/DialogDispatcher.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/MercHQ/DropCreator.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/InnerSphere/ISMap.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/Login/Login.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/MechWarriorInfo/MechWarriorInfo.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/MechLab/MechLabView.gfx]
[Error] <Flash> Import error: GFxResource 'mcIconModuleList' is not exported from movie '../common/ItemsIcons.swf' [Libs/UI/FrontEnd/MechLab/MechLabView.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/PilotLab/PilotLab.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/Store/Store.gfx]
[Error] <Flash> Error: GFxLoader failed to open 'FrontEnd/MechLab/MechBayLabel.gfx' [FrontEnd/MechLab/MechBayLabel.gfx]
[Error] <Flash> GFxLoader failed to open "FrontEnd/MechLab/MechBayLabel.gfx" [FrontEnd/MechLab/MechBayLabel.gfx]
[Error] [UIAction] MechBayLabel: Can't find flash file: "FrontEnd/MechLab/MechBayLabel.gfx"
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/HUD/Screens/PauseMenu.gfx]
[Error] <Flash> Import error: GFxResource 'WeaponIcon' is not exported from movie 'CommonAssets.swf' [Libs/UI/FrontEnd/Common/CommonStore.gfx]
 
...
 
[Error] <Flash> Missing "" glyph ' ' (0x20) in "_level0.main.ItemPanel.CustomizationPanel.instance119".
Font has 10 glyphs, ranges 0x40, 0x43, 0x54, 0x5f, 0x61 (truncated).
Search log:
   Searching for font: ""
	  Movie resource: ""  found. [Libs/UI/FrontEnd/MechLab/MechLabView.gfx]
[Error] <Flash> Missing "" glyph ' ' (0x20) in "_level0.main.ItemPanel.CustomizationPanel.instance121".
Font has 10 glyphs, ranges 0x40, 0x43, 0x54, 0x5f, 0x61 (truncated).
Search log:
   Searching for font: ""
	  Movie resource: ""  found. [Libs/UI/FrontEnd/MechLab/MechLabView.gfx]
[Error] <Flash> _level0, GFxSprite::AddDisplayObject(): unknown cid = 1072 [Libs/UI/FrontEnd/MechLab/MechLabView.gfx]
 
...
 
WER: Running CryEngine Exception Handler
WER: Creating Crash Dump
WER: Attempting to load DBGHELP.DLL
WER: DBGHELP.DLL Located
WER: Creating Crash Dump File
WER: Crash Dump File Created writing dump data
 
...
 
Saved dump file to 'user\crashdump.dmp'

Edited by Capt Jester, 09 November 2012 - 05:34 PM.

[EternalCore]

Submit a fully detailed email with the log and crash dump submitted to here: http://mwomercs.com/support
Also can you upload the crash dump file to an upload site, So I can see what might be causing the error to help you possibly fix it?

[Capt Jester]

Here is a pastebin of the full log.

[EternalCore]

Capt Jester, on 09 November 2012 - 05:39 PM, said:

Here is a pastebin of the full log.

and the crash dump?
Also when was the last time you updated your Realtek sound drivers? Here's the link for that: http://www.realtek.c...&Level=3&Conn=2

Also what's your videocard?

Edited by EternalCore, 09 November 2012 - 05:47 PM.

[Capt Jester]

I have two cards: integrated Intel HD graphics and a dedicated NVIDIA GEForce 540m (this is a laptop), but the default card should be the NVIDIA.

[EternalCore]

Capt Jester, on 09 November 2012 - 05:48 PM, said:

I have two cards: integrated Intel HD graphics and a dedicated NVIDIA GEForce 540m (this is a laptop), but the default card should be the NVIDIA.

is it a mac laptop? Also make sure your system is in Full Performance mode in the Power Options Control Panel So the geforce card gets used.

[Capt Jester]

It's an ASUS laptop. I always use high performance mode when not running off of battery power for exactly that reason. I'm certain it was an installer issue or patcher issue because most of the errors in the crash dump/log were mssing content.

[EternalCore]

Capt Jester, on 09 November 2012 - 07:14 PM, said:

It's an ASUS laptop. I always use high performance mode when not running off of battery power for exactly that reason. I'm certain it was an installer issue or patcher issue because most of the errors in the crash dump/log were mssing content.

The "omicron.log" and the "crashdump.dmp" are 2 separate files/things...

The errors you are having in the "omicron.log" are normal UI errors for this stage of the beta development.

However The "crash.dmp" file contains code from the game that caused it to crashed and it can only be understood by the game developers and other software developers such as myself who know how to read the file.

If you send me that File I can more then likely tell you what caused the game to crash.

Edited by EternalCore, 09 November 2012 - 09:24 PM.

[Capt Jester]

Here is a PasteBin of the crash file as interpreted by Visual Studio 2010 Ultimate.

[EternalCore]

Capt Jester, on 09 November 2012 - 09:17 PM, said:

Here is a PasteBin of the crash file as interpreted by Visual Studio 2010 Ultimate.

All that tells me is which dll's were loaded into the game; and That wont work because I need the raw data which means I need the dmp file.

Edited by EternalCore, 09 November 2012 - 09:51 PM.

[Capt Jester]

Alright, I've uploaded it to my public Dropbox folder. You can download it here. Thanks for the help.

[EternalCore]

Capt Jester, on 09 November 2012 - 10:05 PM, said:

Alright, I've uploaded it to my public Dropbox folder. You can download it here. Thanks for the help.

Alright I got it! This dll on your computer "msvcr100.dll" is missing or it's damaged/corrupted, So to fix that you need to reinstall this: http://www.microsoft...s.aspx?id=26999

Let me know if that helps and if you get another dump file then send it my way again so I compare the 2.

[Capt Jester]

It seemed to work a bit better, but instead of crashing immediately, this time it stopped responding briefly. Here is the new crash dump; I renamed this one crashdump2 so I could keep both.

I'm heading off to bed so I'll resume this thread tomorrow. Again thanks for the help.

[EternalCore]

Capt Jester, on 09 November 2012 - 10:55 PM, said:

It seemed to work a bit better, but instead of crashing immediately, this time it stopped responding briefly. Here is the new crash dump; I renamed this one crashdump2 so I could keep both.

I'm heading off to bed so I'll resume this thread tomorrow. Again thanks for the help.

That crashdump2.dmp has the same error as the first one you gave me...

[Capt Jester]

The C++ dist. popped up in Windows Update so I installed it and restarted and it is working now. Thanks for the help!

[EternalCore]

Capt Jester, on 10 November 2012 - 04:06 PM, said:

The C++ dist. popped up in Windows Update so I installed it and restarted and it is working now. Thanks for the help!

Your very welcome enjoy the game.