59 replies to this topic

[mertozz]

Okkay, i resolve it the problem. Thanks for help )

[EternalCore]

mertozz, on 21 November 2012 - 03:22 AM, said:

Hello again, last status :

Windows 8 ( Fresh Install )
Dx9 ( Fresh Install )
Microsoft Visual*C++*2010 Redistributable Package ( Fresh Install )
MWO ( Fresh Install )

result :

http://www.2shared.c.../crashdump.html

I think, its a display adapter.... A few ones not compatable with mwo..... :\\ but works well with lotsa F2P games.....

Install this -> Microsoft Visual C++ 2010 SP1 x86/64: http://www.microsoft...s.aspx?id=26999

[spook9]

I'm having the same problem (click icon, get small splash screen, MWOPatcher.exe hangs, no 'PLAY' screen, no error messages). Can't find a crashdump file in /USER, however. Worked fine up until last week. Since then, I've only been able to play twice (friday & saturday).

Running Win 8, i7-3630QM @2.4Ghz, 8GB ram, Asus G55VW-DH7.

[spook9]

Check out this patch for a workaround. It bypasses the patcher and loads the client directly:

http://mwomercs.com/...ost__p__1611417

[Elbola Ierocis]

Have this issue after patching completely the 30 July 2013 patch. Client just hangs after minimizing. No time out, no crash. Just hang. I have uninstalled and reinstalled MWO. I have rebooted. I have updated drivers. I've used the repair tool. The only thing that has changed is the recent MWO patch. Game has worked fine(within reason for a beta) up to this point.

Windows 8
Processor: AMD A8-4500M APU with Radeon HD Graphics 1.90 GHz
Memory: RAM 8GB
System type: 64-bit OS

EDIT: AMD & Avast! user.
http://mwomercs.com/...40#entry2609305

Edited by Elbola Ierocis, 31 July 2013 - 08:45 AM.

[Night0Rage]

My game i had installed recently, due to me playing since i was 4 and my dad since mechwarrior 1 came out, and i had a lot of issues with playing. First time it came up with an error, and then wouldnt let me uninstall, so i got that fixed, and now i installed it again, and nothing comes up when i click the icon. Any help?

[Dyser]

hey i just started playing this because i just found this and i love these games but i have tried all of the fixes that have been mentioned and the problem i get is it patches then when i click play it goes away and the client exe starts then after a min it closes and never brings anythign up. doesnt even creat a dump file. i really want to play this game. any help would be nice thanks

Update: it doesnt give me a dump file and wont let me creat one either so this is what i can fine


BackupNameAttachment=" Build(4418) 21 Aug 13 (23 59 35)" -- used by backup system
Log Started at 08/21/13 23:59:35
Running 32 bit version
Executable: C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe
FileVersion: 3.4.1.4418
ProductVersion: 3.4.1.4418
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe" flowthru

Total number of logical processors: 4
Number of available logical processors: 4
Total number of system cores: 2
Number of cores available to process: 2

Processor 0:
CPU: AuthenticAMD 
Family: 15, Model: 1, Stepping: 2
FPU: On-Chip
CPU Speed (estimated): 4.1 MHz
MMX: present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 1:
CPU: AuthenticAMD 
Family: 15, Model: 1, Stepping: 2
FPU: On-Chip
CPU Speed (estimated): 4.1 MHz
MMX: present
SSE: present
3DNow!: not present
Serial number not present or disabled

[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows XP 64 bit SP 2 (build 5.1.2600)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 23:59:36 08/21/13, system running for 93 minutes
16368MB physical memory installed, 14556MB available, 4095MB virtual memory installed, 11 percent of memory in use
PageFile usage: 31MB, Working Set: 22MB, Peak PageFile usage: 31MB,
Current display mode is 1920x1080x32, (Unknown graphics card)

CPU: zambizie amd quad 4.3
Graph: gtx 550 ti

any help?

Edited by Dyser, 21 August 2013 - 09:06 PM.

[RychuPL]

I had the same problem after downgrading AMD/ATI radeon drivers. I found that downagrading had corrupted my Direct3D. Display Driver Uninstaller helped me to clean that mess. Full solution.

Edited by RychuPL, 06 January 2014 - 06:54 AM.

[Ravenord]

I have the same problem :/

GPU: R9 290
CPU: I5 3350P
Win 7 64bit

fresh instal of os from today :/

[Ishanaut]

themanwithsauce, on 18 November 2012 - 09:44 AM, said:

Windows is showing no new updates, directX is saying I have the latest version, I am on a 300 series Nvidia driver meant for my laptop. CoD MW3, BF3, L4D2, Metro 2033, all work great and at high graphics settings. Integrated graphics are disabled, I have plenty of ram and hard drive space, I am on an admin account, and it is a legit copy of windows.

The problem is in the game, not my laptop.

yeah, instead of getting unknown errors, it does the same thing and just closes the window, haven't been able to play in a week.

[AlextzGr]

Have this problem please tell me how to solve it. Please. Why i cant paste my uploaded crash file?

Edited by AlextzGr, 18 November 2014 - 07:20 AM.

[PhantomLoki]

I am having the same problem. I completely reinstalled the game. patches and all and I can log in, but the screen just disappears after I log in. It says loading mech bay and then The outer diameter of the launch window (edges of the launch screen)turns white and the window goes black and just disappears. No errors. no issues of any kind. It's like if I hit the close window button.
My system is on hi performance and I have never had a problem playing this game on this pc before.
I have a Dell Insperon 17R, hi performance computer with 12 gigs of ram, running on an i7 at 2.4 GHz. ad plenty od HD space.
I run a Nvida Geforce GT650 m. and all drivers are up to date.
ALL DRIVERS ARE UP TO DATE. Directx is up to date. Everything was fine till the patch. Please Help.
.

[PhantomLoki]

I got mine working. I went into device manager and physically disabled the onboard video under the display adapter settings, (the dell HD 4400) forcing he pc to load with the Nvidia driver only. I checked he Nvidia control panel and mine is still set on Nvidia controlling everything.
I don't know why I had to disable the H4400 driver when the Nvidia card should have been in control the whole time.
I am going to re-enable the HD driver after I close the game and see if it acts up again......

Ok. I reactivated HD driver and the game launches still. Yea! I have not shut down and tried to see what happens, so I will now and update.

UPDATE

The game works ad loads fine now. I wanted to see if I could recreate my original problem and I was able to recreate my original issue.

I was able to recreate the issue of not loading by disabling he Nvidia driver in the device manager and tried running the game. With the Nvidia driver off My screen disappeared while loadig the Mechbay screen.
I turned the Nvidia driver back on in device manager and ran the game again.
The game works fine still.

Just for giggles, I went into Nvidia control panel and set controls to auto select and tried to run the game again.
The game showed the same original problem I reported earlier.

Now comes the weird part.
I turned the controls back to Hi performance Nvidia processor and tried to run the game. The game repeated the original problem.
I have to shut down and restart and see if the game will load.
I will update in a few minutes.

I changed my mind. I went into device manager and repeated the fix I found earlier by disabling the HD4400
driver and the game loaded successfully.

I re-enabled HD4400 in device manager and again tested the game.
The game loaded successfully.
I did not do a restart during all of this troubleshooting, so I will restarted the PC and confirm that the game is still functioning properly. Will update in a few minutes.

My game works fine now. I hope this helps someone out there.

Edited by PhantomLoki, 05 December 2014 - 05:23 PM.

[Flagrum]

I have this same issue, upon initial install of game client on desktop and finalization the mech warrior online graphics pops up then immediately closes itself. No update, no nothing, just closes itself.

Certain fix?

2.4 GHZ Quad
9800gt card
Windows 7 ultimate
All drivers up to date
All Windows updates up to date

[Ialdabaoth]

I am experiencing the exact same issue as of this morning; I have not yet had a chance to update to today's patch.

UPDATE: Right-clicking and running as Administrator allows me to get to the patcher, which is now patching.

Edited by Ialdabaoth, 07 April 2015 - 11:25 AM.

[Reno Blade]

Seems this is a known issue:

InnerSphereNews, on 07 April 2015 - 10:30 AM, said:

Greetings MechWarriors,



Some players are experiencing an issue where the patcher window is not appearing after running the standard MechWarriorOnline.exe.



If this issue is happening to you, please right-click on your MechWarriorOnline.exe and select 'Run As Administrator'.

[RichieRich9567]

same problem here except that the "crash sender 1402" application wont start.

I'm not pc literate, but I hope this helps.

[Settings]
AuthorName=
AuthorEmail=
Language=English
RTLReading=0
CrashRptVersion=1402

[MainDlg]
DlgCaption=Error Report
HeaderText=%s has stopped working
SubHeaderText=Please send us this error report (%s) to help fix the problem and improve this software.
WhatDoesReportContain=What does this report contain?
ProvideAdditionalInfo=Provide additional info about the problem (recommended).
YourEmail=Your E-mail:
DescribeProblem=Describe in a few words what you were doing when the error occurred:
MyConsent=By pressing the “Send report” button, I confirm that I am familiar with the contents of the report and accept the terms of the Privacy Policy.
MyConsent2=By pressing the “Send report” button, I confirm that I am familiar with the contents of the report.
PrivacyPolicy=Privacy Policy
InvalidEmailCaption=Invalid E-mail
InvalidEmailText=Please specify a valid E-mail address, for example, name@hotmail.com.
SendReport=Send report
CloseTheProgram=Close the program
RestartApp=Restart %s after this window is closed.
OtherActions=Other actions…
SendReportLater=Close the program and send report later

[DetailDlg]
DlgCaption=Error Report Details
DoubleClickAnItem=Double-click an item to open it with an appropriate program.
FieldName=Name
FieldDescription=Description
FieldSize=Size
Preview=Preview
PrivacyPolicy=Privacy Policy
Close=Close
Export=Export…
NoDataToDisplay=No data to display
PreviewAuto=Auto
PreviewText=Text
PreviewHex=Hex
PreviewImage=Image
PreviewVideo=Video
Encoding=Text encoding
DescCrashDump=Crash Minidump
DescXML=Crash Description XML
DescScreenshot=Desktop Screenshot
DescRegKey=Registry Key Dump
DescVideo=Desktop Video Capture
Open=Open
DeleteSelected=Delete Selected File(s)
AttachMoreFiles=Attach More File(s)…

[ProgressDlg]
DlgCaption=%s - Sending Error Report
DlgCaption2=%s has stopped working
DlgCaptionExport = %s - Exporting Error Report
CollectingCrashInfo=Collecting information about the problem…
CompressingFiles=Compressing error report files…
StatusText= The error report is now being sent (attempt %d of 3)…
ConfirmLaunchEmailClient=The error report can be sent using your default E-mail program (%s).\nTo run the E-mail program, Press “OK”, otherwise press “Cancel”.
CompletedWithErrors=Completed with errors. Press Close to close this window.
ExportedWithErrors=Export completed with errors. Press Close to close this window.
CopySelectedLines=Copy selected lines
CopyTheWholeLog=Copy the whole log
Cancel=Cancel
Cancelling=Cancelling…
Close=Close

[ResendDlg]
DlgCaption=%s - Send Error Reports
BalloonCaption=%s - Error Reports


Cheers
Rich

[The Lords Hand]

same problem. after patch the game wont launch. I get to the screen where I can press play then nothing. seems a lot of people are having issues with mwo lately. whats the fix? ive unistalled and reinstalled. repaired tool. nothing. all of a sudden I have a unplayable game.

[Rogue Jedi]

The Lords Hand, on 20 April 2017 - 12:54 PM, said:

same problem. after patch the game wont launch. I get to the screen where I can press play then nothing. seems a lot of people are having issues with mwo lately. whats the fix? ive unistalled and reinstalled. repaired tool. nothing. all of a sudden I have a unplayable game.

sorry but I doubt it is the same problem those people were having in 2012, 2013, 2014 and 2015.

are you using the old MWO patcher or the current MWO portal?

if you have tried an uninstall and reinstall and it did not help I sugest backing up your persional settings in %userprofile%\saved games\Mechwarrior online, then renaming that folder and try to launch again, did that help?

if not possibly try installing through Steam see if that fixes anything, or email technical@mwomercs.com and explain the problem, they should be able to help.

[Tarl Cabot]

Way to necro a thread, but based on PGI having the their search engine setup to show the OLDEST threads first, you really are excused. That blame falls squaring on PGI shoulders (yes, there are time stamps but they do not show up on the thread until having clicked on the link in the search results, but still...)

With that said, what antivirus program are you using? Over the last few weeks players who have had issue with getting the game to start ended up being their Comodo antivirus program that recently had been updated.

https://mwomercs.com...t-not-starting/

https://mwomercs.com...e-game-anymore/

Edited by Tarl Cabot, 22 April 2017 - 11:16 PM.