For what it's worth, here's my two pence:
I've played several cash-shop games that I've paid money to most notably League of Legends, Dungeon Fighter Online, Guild Wars 2 and MWO. Of those games, I feel I've only gotten my money's worth from one of them: League of Legends. In fact, I outright quit DFO and Guild Wars 2 because their cash shops and associated business ethics are just so shadey that I felt morally obliged not to help the games succeed. DFO is a typical Korean grindfest run by morally bankrupt sheisters, so I won't comment on that too much. However Guild Wars 2 has an interesting story which I think is worth telling, especially because ArenaNet promised that the game would be "different":
ArenaNet's execution of monthly events in Guild Wars 2 has been without a doubt a shambles, but their November "Karka Invasion" event stands head and shoulders above all of their other blunders combined. In the event, players fought together (as in an entire server's worth) in a several hour long campaign across an extremely difficult new zone culminating in a boss fight and a chest drop. The chest contained some guaranteed drops and some random high level items, included in the high level item loot table were legendary weapon precursors which were normally comically difficult to obtain.
In fact, legendary precursor weapons were SO difficult to obtain that ArenaNet had stated they would create some kind of system that didn't involve playing the lottery with a forge which you chucked expensive items into and got a single random item back of the same type and grade.
Imagine the player's surprise then, when suddenly the value and effort put into obtaining the second rarest items in the game was utterly undermined. Even further to ArenaNet's discredit, the events and boss fight were prone to bugging out and crashing entire server loads of players - I fought through two campaigns and didn't get to the end of either one due to server malfunction.
Sounds like a lot of whining right? Well here's the kicker:
Eventually, ArenaNet compensated just about everyone who participated in the event with a chest in the mail that had the same loot table and drop chance as the boss's chest. I found a legendary precursor in mine.
I still quit.
I was so disgusted by ArenaNet's handling of the event, by their ridiculously expensive cash shop and their globally broken "player run" economy that getting the item of my dreams bore no effect on my decision to quit the game.
What's the lesson in all this? It's rather simple: Don't **** with us PGI, please. I love MWO I really do, but the MC cost of items is simply insane and it would be a real shame for me if I grew jaded of your business practices the same way I grew to resent ArenaNet's.
We're buried beneath posts on page 7, so I'll merely re-iterate: just my two pence.
Edited by RickySpanish, 29 December 2012 - 11:17 PM.