19 replies to this topic

[Codejack]

I'm getting constant "Network Request Times Out," "The Server Connection Was Lost," and "The Session Was Lost" error messages trying to login.

Sometimes, it lets me in, but kicks me out before the mechlab loads.

The first day I waited; this happens, sometimes, it seems like. A lot. But usually, if you just keep trying, you eventually get in.

The second day I spent reinstalling the client and playing with my network configuration.

Yesterday, I reinstalled windows.

Today I noticed something: I had some small downloads going (drivers since I reinstalled Windows) and they slowed down tremendously while the MWO client was up, even just at the login screen and not trying to get in.

I can try to quantify this if you want, but I'm supposed to have 20Mbit, usually get 4-5Mbit, and was seeing kbits while the MWO client was up. Does the client use 3.5Mbit?!

Edited by Codejack, 12 January 2013 - 10:48 AM.

[Redshift2k5]

Are you connecting through a router? At home? On a campus?

Do you have an overzealous firewall blocking MWO's traffic?

[Codejack]

At home, cable internet, Linksys E2500 router, none of which has changed. Windows 7 firewall, hasn't caused any problems before.

[Codejack]

OK, so I ran an internet speed test, twice; once with just the browser window, and once with the MWO client running. The ping time doubled with the client up, and it couldn't even finish the bandwidth test.

How much bandwidth does this game need?!

[Codejack]

OK, 8:30 AM on a Sunday morning, speed test gives me 15ms ping and 8Mbit bandwidth. WHY CAN'T I PLAY?!

[knight-of-ni]

Just to clarify. If you play the game without downloading something (or doing anything else that requires the Internet) does the game run fine?

[Codejack]

knnniggett, on 13 January 2013 - 06:35 AM, said:

Just to clarify. If you play the game without downloading something (or doing anything else that requires the Internet) does the game run fine?

No; that was only how I noticed that it was killing my bandwidth, even just at the login screen.

[Tarl Cabot]

• Are you using the wireless feature of the router or are you connected via cable?
  
• Have you restart the router/modem by turning off/unplugging power for 1 minute?
  
• Do you have the wireless feature secured (WEP or more) or disabled if not using?
  
• Are you able to connect directly to the modem instead of the router?
  
• Does the router have the newest Firmware update (12/21/2012)?

E2500 Support


E2500 FAQ

Edited by Tarl Cabot, 13 January 2013 - 07:22 AM.

[Straylight]

What are you using to run your speedtest? MWO servers are in Vancouver, BC.

On the times you can get in game, what does the client report your ping at?

Codejack, on 12 January 2013 - 06:54 PM, said:

How much bandwidth does this game need?!

Not enough to interfere with another computer playing LoL or GW2 and a Wii streaming Netflix (plus a netbook or three, various mobile devices, a big lump of fairly busy NAS and a printer that likes pinging its parent server every ten minutes looking for updates) for me, and I'm on a similar connection--25x5(ish).

Check your router and modem settings. Make sure there's not some firewall getting in the way. Make sure nothing is trying to force-feed MWO through an SPI protocol. Check to see if something else is sharing port traffic with MWO. Check to make sure your ISP isn't throttling you; mine did this to me a while ago since they apparently couldn't tell the difference between illegal torrenting and playing MWLL.

Then, call your ISP and yell at the until they give you what you're paying for. Or get a better ISP (as much as I hate recommending them for anything, you're in the right part of the country to have FiOS available. "Stupid-fast" understates that connection; symmetrical 100MBit in some areas). You're paying for 20, you should be getting 20.

[Codejack]

1) From CB until this week, I have been able to connect. Nothing in my configuration has changed.

2) I have tried both wireless and ethernet to my router, as well as rebooting the router; it doesn't make any difference.

3) I am in the city with the fastest internet speed in the Western hemisphere, and that is evident in every other online game that I play. (100Mbit nothing, I can get 1Gbit Internet! $300/mo...)

4) I get less than 20Mbit because I am on cable, which means that it is split with everyone in my neighborhood. Still, 15ms ping and 8Mbit is nothing to sneeze at; that was on speedtest.net testing from Chattanooga, TN to Atlanta, GA.

5) The only firewall up is Windows 7 firewall; I have tried turning it and antivirus off to no avail.


What I am noticing is the bandwidth available to the computer I have the client running on drops to almost nothing, and VERY laggy, while, say, my iPad can stream Netflix just fine. Same connection, same router, sitting on the same desk.

[knight-of-ni]

In this thread is a graph that represents the traffic through my firewall while I played MWO for a day:
http://mwomercs.com/...ffic-eats-game/

It doesn't solve your issue, but it does confirm that MWO doesn't need a lot of bandwidth to work properly. MWO is realtime though, which means it is going to be very sensitive to fluctuations in network traffic.

Since I don't see any outage reports on the MWO forum, the problem is going to be with either your setup or your ISP. Yeah, I know you probably could have guessed that. What I recommend you do has been partially done already, but let's take it a step fruther.

Bypass your router entirely and plug your pc directly into your cable modem (you might have to reboot your cable modem after you do this). Turn off all non-MWO software widgets, windows firewalls, antivirus, dropbox, weather bug, etc, etc. Make sure your gaming pc is the only network device connected. Now confirm you still have an Internet connection by opening up your web browser. If it works, then close your browser and try the game. Does that make a difference?

If it does make a difference then it is your setup. If it does not then call your ISP as suggested previsouly. Your ISP will almost certainly ask you to perform a test similar to what I have suggested so you will speed up the troubleshooting process with them if you've done it already.

Edited by knnniggett, 13 January 2013 - 09:31 AM.

[Codejack]

knnniggett, on 13 January 2013 - 09:30 AM, said:

Since I don't see any outage reports on the MWO forum, the problem is going to be with either your setup or your ISP.

I don't think so; I think it is a client issue. I've been through all of that troubleshooting (I did network administration for 15 years), it's not in my network.

Again, bandwidth for the computer the client is on drops off; anything else I plug into the network goes just fine.

[Ryvucz]

Little odd, using SpeedTest.Net 22 MB/s Down, until I opened up the client and tested again while everything was loading.

Dropped to 14 MB/s Down.

Don't know what to think about that.

[Codejack]

SomersetStriker, on 13 January 2013 - 01:50 PM, said:

It sounds like the router/modem is on its way out. Cable can also experience splitter problems.

The client cannot use up 20Mbps.

I would also try a large download from a fast server and see what happens.

Additional: If you are supposed to get 20Mbps and only get 4-5Mbps then I'd switch ISPs or have them fix it. That in no way should ever happen even with cable. If that is really what they give you than that's a crappy horrible plan you have there. I don't care if you have 1Gbps available (it would probably be 100Mbps as this rate), that is horribly horrible. So either its horribly horrible or you have a physical problem somewhere.

The Gb service is through another company, but way pricy.

I probably actually get 20Mb, to the pole; it's everyone else on the same pipe downtown that I lose. That being said, everything else works well, games, downloads, whatever.

Again, that's the rub: Everything has worked well since closed beta, nothing has changed, and other action-oriented online games I play work just fine.

[Codejack]

SomersetStriker, on 13 January 2013 - 03:05 PM, said:

The other games... I guess it depends on what you do, but I would try a large download from a good server and watch what your speed does. Downloading a Steam game for instance allows me to max out the connection. That is the real test which tells you what is happening to your connection speed.

OK.

Planetside 2, from Steam, 10.6GB, 1 hour 32 minutes, speed varied between 1.1 and 2.0 MB(Megabytes)/s.

[Tarl Cabot]

Quote

I don't think so; I think it is a client issue. I've been through all of that troubleshooting (I did network administration for 15 years), it's not in my network.

You all should stop. He is set in his ways and has difficulty thinking outside the box. He is like a doctor, when ill they are worse patients. I have yet to find a player who was/is a specialist/schooling in the computer field who has yet taken and followed advise at the get go. It usually only happens after they have beaten their head against their keyboards to leave imprints on their foreheads before they start thinking outside the box, or their spouses' have peeked over their shoulders and remind them they can get very hard headed at times like this

I have a few stories like that to share. But to reiterate what the OP has posted, why is he insisting it is all the client?

Quote

I can try to quantify this if you want, but I'm supposed to have 20Mbit, usually get 4-5Mbit, and was seeing kbits while the MWO client was up. Does the client use 3.5Mbit?!
Planetside 2, from Steam, 10.6GB, 1 hour 32 minutes, speed varied between 1.1 and 2.0 MB(Megabytes)/s.

The OP said he is on cable.
Has he checked and doubled check all the connections are tight?
Has he not contacted his ISP?
Does he have his wireless connections locked down?
Has he disabled the router's internal SPI (stateful packet inspection) firewall?
Disabled the QoS?
Has he tested the speed between two computers on the router?
Has he contacted his ISP tech support?

And what modem is being used, only the router has been listed. Also name of the ISP?

[Codejack]

Hmmm, tonight it's letting me in. Running quite smoothly, actually.