So... How about a coaching system? It's no doubt been suggested before (no luck finding it via a quick search).
Such a system was implemented in Team Fortress 2 when it went F2P for the very reason of helping new players get up to speed and enjoy a game which has a relatively high learning curve. And imo, while TF2 has a ton of nuances and subtle complexity, it's a much easier game to pick up and play than MWO which has a lot of in-your-face complexity.
How would it work?
The general gist of it would be similar to that of TF2 system.
Something like the following:
- Experienced players can register as a coach.
- They can toggle their availability as desired and specify which mech classes they feel capable of coaching for.
- Inexperienced players can press a button to call for a coach.
- This triggers a process where an available coach is matched to the player and their chosen mech.
- The coach spectates the match from the players PoV, with a private comms channel between them (voice or chat, whatever works).
Gotta run, but that's the gist of it.