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Crash & Stability Feedback

Started by Kyle Polulak, Feb 19 2013 11:18 AM
Feedback v1.2.190

234 replies to this topic

#81 Hulkins

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Posted 20 February 2013 - 12:45 PM

View PostHulkins, on 20 February 2013 - 10:25 AM, said:

My game keeps crashing to client mid-match about 60% of the time since this latest patch. Although I've had very occasional crashes before in the past, this patch has definitely done something, where I'm confident I won't be able to finish a match before crashing and getting a disconnect.
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When I do crash to the client screen, there is no error message that pops up.
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Timing has been sporadic of when the game does crash, as it's crashed at the Betty start-up, during the middle of mech engagements, or when I'm running around the map unhindered.
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Due to the sporadic nature of when the eventual crash does occur, it's pretty hard to re-create the steps other than to start playing out a match and waiting for the crash to occur. It does tend to crash more frequently during mech engagements. No specific weapon damage seems to trigger the crash (ex. LRMs in the air, getting hit by PPC, etc). The only consistent I can think of is that I'm using my Founders Jenner-D when these crashes do occur.
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My in-game video settings were at Medium before the patch started. I usually run it on Very High, but switch it down to Medium if I'm streaming. I've switched the settings to Medium, Very High, High, and Low to see if it would help, but each setting would crash at one point or another.
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All my devices and drivers are up to date. I also un-installed and re-installed the game to see if this might help. It did not.
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Any help would be greatly appreciated!
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Spoiler



Operating System: Windows 7 64gb Professional
Re-installed the game: Yes
Default installation folder: Yes
Solid State Drive: Yes

Edited by Hulkins, 20 February 2013 - 12:46 PM.

#82 Von Falkenstein

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Posted 20 February 2013 - 01:04 PM

Since latest patch I'm experiencing very frequent crashes without notice and complete lockups of the client. Very unstable atm. Many of my members expercience this as well. Stability hit the bottom.

Last game 3 guys in the same 8 player premade had a complete freeze of the client at the exact same time on caustic valley.

Edited by Von Falkenstein, 20 February 2013 - 01:05 PM.

#83 squidvt

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Posted 20 February 2013 - 01:09 PM

Today I have had several crash to desktop's. This is running any mech I'm on.

#84 Krist Smith

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Posted 20 February 2013 - 01:23 PM

View PostVon Falkenstein, on 20 February 2013 - 01:04 PM, said:

Since latest patch I'm experiencing very frequent crashes without notice and complete lockups of the client. Very unstable atm. Many of my members expercience this as well. Stability hit the bottom.

Last game 3 guys in the same 8 player premade had a complete freeze of the client at the exact same time on caustic valley.

View Postsquidvt, on 20 February 2013 - 01:09 PM, said:

Today I have had several crash to desktop's. This is running any mech I'm on.


Could you guys post your answers to Matt's questions please? Just to help collect useful information that may help us track the cause of these problems. For reference, here are the questions:

Operating System? (please also specify 32/64-bit)
Re-installed the game: yes/no?
Default installation folder: yes/no?
Solid State Drive: yes/no?

#85 F lan Ker

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Posted 20 February 2013 - 01:26 PM

S!

Another freeze. Tried to create the dump file as instructed, no joy. Windows was working on it and then just bluntly said: Could not create, access denied. Another player had the dump file created, size 1.2Gb. How on earth send that to PGI? ;)

#86 arghmace

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Posted 20 February 2013 - 01:29 PM

Out of 9 battles 1 freeze after battle and 2 during it. Happened before but not with this frequency. Not sure if bad luck or...

View PostKrist Smith, on 20 February 2013 - 01:23 PM, said:

Operating System? (please also specify 32/64-bit)
Re-installed the game: yes/no?
Default installation folder: yes/no?
Solid State Drive: yes/no?


Win Vista 64bit
No
No
No

Gonna reinstall now.

Edited by arghmace, 20 February 2013 - 01:30 PM.

#87 Taipain

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Posted 20 February 2013 - 02:47 PM

I can not freaking stay in a game... 2 drops in a row the game just closed and exited the match back to the home screen.
It is not a full boot as I can just reselect another mech and drop and crash again.

This all started last weekend on Sat. am . It is sporadic, at some point I can play a few matches But I am being booted over and over before I get to that point!
Sometimes the whole game will disconnect (but not consistently), and I get the error "The session is lost." or "Server connection was Lost"

Operating System? Win 7 64 bit
Re-installed the game: No
Default installation folder: yes
Solid State Drive: No

http://www.urbandict...e&defid=6946100

#88 Kszyh

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Posted 20 February 2013 - 03:17 PM

Four game freezes (process kill required) since last patch, three of them happened in 5 or 6 consecutive matches today. The freezes happened between 5th and 19th of February too, though they weren't as frequent as they are right now. V-sync disabled, no crash dumps.

System specs:

i5-3470@3.20 GHz
GTX 660
8 GB RAM

Operating System: Win 7 Professional 64-bit
Re-installed the game: no
Default installation folder: yes
Solid State Drive: no

#89 Autofire55555

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Posted 20 February 2013 - 03:34 PM

Hello!

I'm running Windows 8 and usually play in windowed mode. When I was trying out the trial Catapult and a few minutes into the match it crashed. I was entering some water when it crashed, I think. A few matches later I tried again, hoping it was just my dumb luck that caused it to crash. Unfortinuatly it crashed again just as I was about to shoot an ECM Atlas. I should point out that both times it was River City (Night).

I'm going to try some of the trial mechs and my Dragon to see if there is something with more than heavier mechs. I usually run commandos, which have never crashed for me today. (I have two: the 2D and the 1D)

Video settings:
  • Resolution: 1280x960
  • Windowed Mode
  • Motion Blur: Off
  • Advanced Graphics: All medium except for Post Processing (at low) and Anti-Aliasing. (Off)
My system specs are as follows: (Copy/Pasted from Dxdiag log file. This was ran as MMO was running at the mechlab.)


Spoiler


Hope it helps. ^.^

(Oh, if anyone can point me to some crash log, I would post that, too.)

EDIT: Uh oh...it just crashed on the trial Atlas, too! ;)

By the way, when it crashes, it freezes and never responds from there.

Edited by Autofire55555, 20 February 2013 - 03:40 PM.

#90 saint71

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Posted 20 February 2013 - 05:23 PM

View PostTarmac, on 19 February 2013 - 11:51 AM, said:

Program keeps freezing during the patch at "Finalizing patch 1/2" .

It pops up a "Are you sure you wanna quit?" prompt, then just stops.


This is my problem as well.

Found fix and it worked!!

Edited by saint71, 20 February 2013 - 06:45 PM.

#91 MightyBolamite

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Posted 20 February 2013 - 05:44 PM

Been crashing a lot since the last patch (two weeks ago). It mostly happens when I try to load in, usually right between the startup animation and actually giving control over to the player.
Been trying to adjust video settings to see if that works. It does not appear to make a difference. Please fix PGI, ;) I want to play.

#92 Mister Blastman

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Posted 20 February 2013 - 06:26 PM

Crashing--YES!!!!! (well, freeze-framing)

Operating System: Windows 7 64-bit
Re-installed the game: Yes
Default Installation Folder: No
Solid State Drive: Yes, the game is on the SSD, my OS is not.

#93 CHH Badkarma

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Posted 20 February 2013 - 06:27 PM

Locking every 5-6 games

Operating System: Windows 7 64-bit ultimate
Re-installed the game:No
Default Installation Folder: Yes
Solid State Drive: Yes, SSD is C drive with OS and MWO present

Edited by Jason Radick, 20 February 2013 - 06:30 PM.

#94 TyGeR STD

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Posted 20 February 2013 - 06:29 PM

Hard freeze of my game screen (not computer) and game client goes to Not Responding 1 out of 10 games. I have had these lockups with grafics settings on Low, Med, High, and Very High all this playing in full screen mode



Operating System? Windows 7 64bit
Re-installed the game: Had this issue both before I reinstalled and after
Default installation folder: Yes
Solid State Drive: No 2TB 7200rpm HDD


Other system specs
Mobo: ASUS P8Z77-V PRO
Vid ASUS GTX670
CPU Intel Core i5-3570K Ivy Bridge 3.4GHz
Ram 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2400

resolution 1080p

Edited by TyGeR STD, 20 February 2013 - 06:36 PM.

#95 Akdar

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Posted 20 February 2013 - 06:47 PM

I haven't crashed in I have no idea how long. I know that's what people say, but I've been in since early closed beta and I can't think of when the last time was I crashed. I've crashed every other game.

In game, mid fight I'm crashing for no reason. I give up. Let me know when this gets fixed. Till then I'll just pull out another game, thanks.

#96 High Plains Drifter

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Posted 20 February 2013 - 07:19 PM

Afternnon PGI team and fellow mechwarriors.

I'm suffering the same problems as many posters have already stated, constant game freezes
with ctrl atl del the only way to exit the game, currently in the process of reinstalling (hope this fixes things).

A couple of bugs that I have noticed: My player profile has Free Rasalhauge logo and in my settings I am a lone wolf. On the HUD screen zoom noramally shows as norm, 1.5 and 3.0 my HUD only displays norm for all zoom modes.

os: vista 64 bit
reinstall: in the process
DIF: yes
SSD: no

#97 Monky

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Posted 20 February 2013 - 07:25 PM

Crashed while spectating, hard client lock, had to use task manager to end process. No obvious events going on that might have caused this.


Operating System? (please also specify 32/64-bit) Win 7, 64 bit
Re-installed the game: yes/no? No
Default installation folder: yes/no? Yes (as always)
Solid State Drive: yes/no? No (there is one in the computer, but that is not where MWO is installed).

Edited by Monky, 20 February 2013 - 07:25 PM.

#98 Chauneko

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Posted 20 February 2013 - 07:52 PM

not to mock any of you or anything, just want to give the PGI guys a thumbs up for my rig. I currently average 40+ drops before I get any bugs or errors. Thanks guys, you're working in the right direction. ^^

#99 Ryvucz

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Posted 20 February 2013 - 08:07 PM

Game is much more stable now, even after several matches no HUD, yellow screen, 4 FPS or crashes.

Spoiler


-EDIT

I take that back, second match of the day today and it crashed to desktop. Sent Omicron, Omicron Online, DxDiag and CrashDump to support.

Edited by Ryvucz, 23 February 2013 - 09:56 AM.

#100 mekabuser

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Posted 20 February 2013 - 08:23 PM

its imperative the devs realize this didnt start this last patch.. It started two weeks ago.. when you have large numbers of people that never had any ctd or freeze issues, suddenly having them.. Theres a problem..
Waited for two weeks for a hotfix since i thought it insane to add all this new content on top of an obvious instability in the programming..
win 7 64
reinstalled.
was in default, moved to a spacious drive.
regular drive..

After i reinstalled, crashes are down... but still somewhat prevalent. . Also there was a large uptick in the program not closing properly. Have to kill it with task manager.
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