30 replies to this topic

[Rina Fujimoto]

So the servers pooped out, and I can't log in at all, neither can everyone else in the merc corp.

And my concern is, my premium time is ticking down, I can't play, and it's been half an hour with no official response.

Are we going to be reimbursed for our wasted premium time? I mean, some people tried re-installing and now they can't even re-install until they fix this.

Update on the MWO facebook:
We are currently investigating a server issue; there may be degraded experience while we resolve the situation. Thank you for your patience.

So is this gonna take a long time? They dont even know what the issue is.

Update 2: Apparently there's a DDoS going on?

Edited by haruko, 20 February 2013 - 09:53 PM.

[ProtoformX]

Umm... I doubt it, but making a QQ post on the forum certainly isn't going to help. Have you E-mailed support?

[AntiCitizenJuan]

Same issue right now. Popped my premium time a few hours ago and now I cant use it

[MonkeyCheese]

oh noes, while you are at it why dont you try to ask them to replace the time you have lost while sleeping/eating/life

[MoonUnitBeta]

Viterbi Update

Quote

We are currently investigating a server issue; there may be degraded experience while we resolve the situation. Thank you for your patience.

Edited by MoonUnitBeta, 20 February 2013 - 09:26 PM.

[One Medic Army]

Last time this kind of thing happened they gave everyone with active premium 4 hours added back, so all hope is not lost.

[Norris J Packard]

ProtoformX, on 20 February 2013 - 09:20 PM, said:

Umm... I doubt it, but making a QQ post on the forum certainly isn't going to help. Have you E-mailed support?

MonkeyCheese, on 20 February 2013 - 09:25 PM, said:

oh noes, while you are at it why dont you try to ask them to replace the time you have lost while sleeping/eating/life

How unabashedly inflammatory you two are.

[miscreant]

Right in the middle of my PRIME GAMING TIME.

Sucks!

[Archtype]

I don't really see OP as QQ in this situation. He has paid cash for the service to be online.

Given that they have set a precedent for reimbursing server downtime with Premium time already I don't think OP has much to worry about in this case.

[Ihasa]

haruko, on 20 February 2013 - 09:19 PM, said:

So the servers pooped out, and I can't log in at all, neither can everyone else in the merc corp.

And my concern is, my premium time is ticking down, I can't play, and it's been half an hour with no official response.

Are we going to be reimbursed for our wasted premium time? I mean, some people tried re-installing and now they can't even re-install until they fix this.

Update on the MWO facebook:
We are currently investigating a server issue; there may be degraded experience while we resolve the situation. Thank you for your patience.

So is this gonna take a long time? They dont even know what the issue is.

I just HATE how they communicate through other social channels well before their own forums. I wouldn't use facebook if it were the last functioning website in the universe.

[Rina Fujimoto]

Ihasa, on 20 February 2013 - 09:31 PM, said:

I just HATE how they communicate through other social channels well before their own forums. I wouldn't use facebook if it were the last functioning website in the universe.

I wouldn't have even known if a friend hadn't pointed it out. I don't see why they cant just make a quick update here.

[Kyone Akashi]

haruko, on 20 February 2013 - 09:19 PM, said:

And my concern is, my premium time is ticking down, I can't play, and it's been half an hour with no official response.

That's a loss of about ... 3 cents, isn't it?



In all seriousness, sit back and chill. I'm sure the situation will improve soon. In the meantime, why not watch some of the old Battletech cartoons on youtube?

Edited by Kyone Akashi, 20 February 2013 - 09:36 PM.

[ProtoformX]

Norris J Packard, on 20 February 2013 - 09:26 PM, said:

How unabashedly inflammatory you two are.

Indeed. Any other worthless comments you'd like to toss my way?

[Darkrook]

Yap, looks like we should get our day of Premium Time credited back to us.

[Kurshuk]

Kyone Akashi, on 20 February 2013 - 09:34 PM, said:

That's a loss of about ... 3 cents, isn't it?

[picture deleted]

In all seriousness, sit back and chill. I'm sure the situation will improve soon. In the meantime, why not watch some of the old Battletech cartoons on youtube?

WATCHING CARTOONS

EDIT: Good times all around. Had no idea there were cartoons. Thanks for sharing the link.

Edited by Kurshuk, 20 February 2013 - 09:56 PM.

[Vassago Rain]

They maybe should do something about this, because people paid for that gold time.

[GaiDaigouji]

Missing it as well, I was just getting in for the night.

Wants me some trebs.

[Darknight99]

Man I think people are so quick to attack. I'm pretty sure it would a customer relations nightmare to have to deal with everyone If they didnt credit some time. I mean people are already getting upset and they havent even gotten time to resolve the problem.

Lets give em a chance to get it worked out. i hadnt seen down time since I been playing and its be 3 weeks to a month now.

[DEN_Ninja]

I feel bad now. I haven't even activated my premium time...

[Stone Profit]

haruko, on 20 February 2013 - 09:19 PM, said:

So the servers pooped out, and I can't log in at all, neither can everyone else in the merc corp.

And my concern is, my premium time is ticking down, I can't play, and it's been half an hour with no official response.

Are we going to be reimbursed for our wasted premium time? I mean, some people tried re-installing and now they can't even re-install until they fix this.

Update on the MWO facebook:
We are currently investigating a server issue; there may be degraded experience while we resolve the situation. Thank you for your patience.

So is this gonna take a long time? They dont even know what the issue is.

They JUST gave us a free day of premium. Quit bitching jesus the entitlement of some people.