Matt Newman here, Live Operations Manager at Piranha Games where my duties include managing the Customer Support Team. As some of you will know, there is a growing concern in the community with our application of the ToS and CoC for MWO.
First, let me say, there is zero bigotry or ill will toward the trans community from Piranha Games, myself, or the Customer Support Team. We do our best to apply the ToS and CoC in the fairest way possible. We are not perfect.
In particular, moderation action was taken to rename a competitive team using the names Trans Fights and Trans Rights. This was not the correct decision. We should have asked more questions and determined the true intent behind the name selection, and those having issues with them.
Our actions obviously hurt and offended people, I apologize. We will do better. With the understanding that trans rights is not a political issue, we will allow the team to use either of their original choices as their team name. Additionally, we will be reversing any moderation actions taken in connection with this moderation.
Finally, regarding symbols of hate and oppression in the game. Images that are created out of the decal system have no moderation tools due to their dynamic placement. Please report these issues to customer support using screenshots and we will do our best to remove them.
The MechWarrior Online Team