#1
Posted 01 April 2013 - 09:54 AM
Using a different valid credit card from current country of residence - payment declined
Using valid overseas credit card and VPN to set correct country IP address - payment declined
Using valid PayPal account - payment declined
It's a shame... $90 of my money that Piranha won't get after the current specials on the X-5 and trial mechs ends.
Did anyone else have any trouble paying for MechCredits over the weekend?
I'm posting this here because I'd like the publisher to know. I doubt their (useless) payment gateway provider brings this kind of problem to their attention.
#2
Posted 01 April 2013 - 10:08 AM
#3
Posted 01 April 2013 - 12:25 PM
Kind of odd that I have should to get whitelisted in order to give them my money...? Sounds like a ''going out of business'' kind of strategy.
By the time they get me sorted, the weekend specials will be over, and I won't be wanting to pay them. Well, until some other attractive offer, anyway
#4
Posted 01 April 2013 - 07:06 PM
I know most companies exist to make money, do PGI and IGP and everyone else just have enough money to throw around that they dont need ours anymore? Freeeeaken Sweet!!!!!!! I can save my money, nevermind PGI and IGP, there is NOOOOOOOO problems here
Edited by Uminix, 01 April 2013 - 07:11 PM.
#5
Posted 01 April 2013 - 11:20 PM
But when it's your customers who can't give you their cash, then I think it's something the publishers might want to take a closer interest in.
Edited by Appogee, 01 April 2013 - 11:22 PM.
#6
Posted 02 April 2013 - 03:57 AM
You are sending your payment behind a proxy
Your payment information is incorrect
Your billing information does not match the information logged on your order
You are travelling or purchasing from a different location.
However, NONE of these reasons are correct. I tried FOUR different and valid payment mechanisms - three credit cards and one PayPal account. The details, locations, information were all accurate.
Clearly the problem is with the gateway itself. Meantime, I have no MechCredit and Piranha doesn't have my money.
Edited by Appogee, 02 April 2013 - 03:58 AM.
#7
Posted 02 April 2013 - 04:16 AM
#8
Posted 02 April 2013 - 05:20 AM
And once again the transaction was rejected.
So: "AAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGHHHHHHHHHHHHHHHHH!!!!''
Looks like I will have to spend the money instead on Bioshock Infinite and some blood pressure medication :-)
Edited by Appogee, 02 April 2013 - 11:18 AM.
#9
Posted 02 April 2013 - 08:14 PM
Unfortunately, these security measures might trigger a false positive every now and then, but think of the amount of good it does as well.
Just email the support crew. They'll have you sorted in no time.
#10
Posted 02 April 2013 - 10:47 PM
The problem that ended up happening was that while my debit was charged, I didnt get any credits. Has anyone seen or heard about this before? I e-mailed support but I figure its going to take a while for them to get to back to me, so I guess Im SOL untill then.
~EDIT:
It just went through at about midnight my time.... curious....
Edited by IMNMEX, 02 April 2013 - 10:50 PM.
#11
Posted 05 April 2013 - 11:50 PM
#12
Posted 08 April 2013 - 01:30 AM
Also, in the support e-mail ai recieved, I was informed that sometimes using online Interac can have a processing delay associated with it. Curious.
#13
Posted 08 April 2013 - 08:22 AM
Appogee, on 01 April 2013 - 09:54 AM, said:
Using a different valid credit card from current country of residence - payment declined
Using valid overseas credit card and VPN to set correct country IP address - payment declined
Using valid PayPal account - payment declined
... I doubt their (useless) payment gateway provider brings this kind of problem to their attention.
If you are using a name like B i n L a d e n, or have your resisidence in a location of the world which the US think is infested with terrorists or criminals like Cuba, ... Near East, ... Venezuela, then it is YOUR FAULT if they dont want to do Business with you ! ;P
MfG, MEX
PS: I too wanted to get some MC today and they didnt accept my MAESTRO Card, had to use a bank transfer which needs up to 7 days until I might get the MC
Edited by M E X, 08 April 2013 - 08:28 AM.
#14
Posted 17 June 2013 - 01:46 PM
ill no longer be trying to send money untill real ishues are fixed tn this game and for the record i have plenty of money to throw but you wount be catching it any time soon
o and i like the stafs reply to this plez email us take time out of your day to contact us at our convince to help you pay us of you can just tell us when it will work or take down our profile info right out of the forum or did you forget who is paying who o and a biz tip dont only use 1 method of concact that works for you try offering 24 hr help via phone live chat or email
Edited by Ethereal3600, 17 June 2013 - 01:51 PM.
#15
Posted 17 June 2013 - 01:48 PM
#17
Posted 06 July 2013 - 08:11 PM
I have been using the same paypal account, I have static IP (business internet service), tried the bank payment and two different credit cards and it's the same crap... Fix your e-comm servers or go bankrupt.
#18
Posted 07 July 2013 - 09:42 AM
TLDR- If you want to avoid declined payments and hassle, never use any alternative method of payment.
New bank account? Outta luck. You use pre-paid cards? Outta luck. Your GF wants to buy you some MC for a present? Outta luck....
PGI/IGP, whoever hires the payment company, please ride their arse till they fix this, it really is ridiculous....
Edited by Mantazz, 07 July 2013 - 09:45 AM.
#19
Posted 21 August 2013 - 09:42 AM
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