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Does Pgi Listen To Us?


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Poll: Do you think PGI listens to us? (358 member(s) have cast votes)

Does PGI listen to us on the forums?

  1. Yes, 100% of the time (71 votes [19.83%] - View)

    Percentage of vote: 19.83%

  2. Yeah mostly, 75% of the time (77 votes [21.51%] - View)

    Percentage of vote: 21.51%

  3. Voted Maybe 50% of the time (48 votes [13.41%] - View)

    Percentage of vote: 13.41%

  4. I'd say only on big things the rest of the time no. 25% of the time. (41 votes [11.45%] - View)

    Percentage of vote: 11.45%

  5. PGI listens to us 25% of the time but not on the important matters. (76 votes [21.23%] - View)

    Percentage of vote: 21.23%

  6. Wait PGI listens to us? 0% of the time (45 votes [12.57%] - View)

    Percentage of vote: 12.57%

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#61 Garth Erlam

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Posted 03 April 2013 - 09:08 AM

View PostRoland, on 03 April 2013 - 08:57 AM, said:

Garth, aren't you seeing some weird stuff going on with the servers too?

I've had a bunch of games so far where the game doesn't seem to end correctly, and mechs end up being locked up in the match for a long time.. and when they come out, it's as if the match didn't actually happen. No XP... even consumables used during the match are replenished. That'd indicate that the server itself barfed in trying to run the game.

I THINK, in my dev support/QA experience, what is happening is that players aren't being marked as 'done' and are in a loop. It's not a server-side issue. What is weird is that we literally played the game live (before they were live for players) and didn't get this. So either it's a software issue, or a hardware issue, or an hilarious combination. I can't say for sure though.

#62 John MatriX82

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Posted 03 April 2013 - 09:09 AM

Come on they listen.. ECM changes will be coming within 3 weeks/ 1 month, we'll see the missile fix soon, in the meantime we're getting a mech and a map per month, they changed the camo system and the consumables, while they certainly have to do something for the actually worthless arty/air strikes.. they'll do just give them some time.

Sometimes even I wonder if it's a good time to take a break.. but the ballast changes initially bothers me up greatly but then I see myself rethinking the builds, I'm seeing a return of the jenners and other non ECM variants (albeit ECMs are still op).. it's not all so bad come on..

#63 BlackWidow

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Posted 03 April 2013 - 11:36 AM

View PostGarth Erlam, on 03 April 2013 - 09:08 AM, said:

I THINK, in my dev support/QA experience, what is happening is that players aren't being marked as 'done' and are in a loop. It's not a server-side issue. What is weird is that we literally played the game live (before they were live for players) and didn't get this. So either it's a software issue, or a hardware issue, or an hilarious combination. I can't say for sure though.


I'm curious (Love you guys, love the game, warts and all) do you have QA clients for testing that are not on the local network? I.e. Do you either have a way to simulate high ping multiple-routed connections (like using Hudson) or even QA staff that test from remote clients? I only ask because I understand that often times it's hard to replicate user bug experience fifteen feet from the server.

#64 Werewolf486 ScorpS

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Posted 03 April 2013 - 12:14 PM

You forgot to have "PGI only listens to the Crybabies"....

#65 Shaddock

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Posted 03 April 2013 - 12:30 PM

View PostGarth Erlam, on 03 April 2013 - 08:50 AM, said:

Player numbers skyrocketed as they do every patch. More CTD's, more HUD issues, less FPS drop comments, I think. We're working on the 'disco ball/blackscreen' error, but frankly no-one can repro it over here. So we need to do the usual stress tests till we find the culprit.


Grab a beer, come over my house, and lets pew pew some mechs so you can see as some of the issues pop up.

#66 Chavette

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Posted 03 April 2013 - 04:34 PM

I'm having the game freeze on me, (just stop animating, and 0% cpu), CTDs (rare, but never had them before), "round not endings", mechs stuck in garage after "round not endings"(someone/something is being marked alive?). All since last patch, with the exception of the game freezing, that started 1 day before the patch. My guildies are seemingly having way more problems, with some friends not being able to play at all (steady crashing after 1 minute tops).

The whole package could use some cleaning up...

#67 StalaggtIKE

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Posted 03 April 2013 - 04:37 PM

I am sure they listen. Sometimes it's the responses that irritate me.

Edited by StalaggtIKE, 03 April 2013 - 04:38 PM.


#68 Roland

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Posted 03 April 2013 - 04:48 PM

View PostGarth Erlam, on 03 April 2013 - 09:08 AM, said:

I THINK, in my dev support/QA experience, what is happening is that players aren't being marked as 'done' and are in a loop. It's not a server-side issue. What is weird is that we literally played the game live (before they were live for players) and didn't get this. So either it's a software issue, or a hardware issue, or an hilarious combination. I can't say for sure though.

The aspect which makes me think it is on the server rather than the client is that the consumables on the mech were replenished.

It was as if the match had never occurred, which suggests that the match somehow failed to be logged on the server side.

#69 An Ax Murderer

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Posted 03 April 2013 - 05:42 PM

View PostHelmer, on 02 April 2013 - 09:38 PM, said:



Listening does not equate to agree with.



Cheers.


You. I like you.

#70 Tennex

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Posted 03 April 2013 - 05:44 PM

PGI does but paul doesn't seem to

#71 MischiefSC

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Posted 03 April 2013 - 05:59 PM

It's worth mentioning again that actually submitting a ticket to support for a technical issue you need support worth is a more effective way of getting an issue resolved than a forum rant.

Ranting on the forum - good for getting either an argument you want when you feel the need to argue or some sort of affirmation from other ranting people so you don't feel lonely. It is however absolutely useless for accomplishing anything, fixing anything or solving anything.

Submitting a ticket to support - good for fixing things and letting the people who fix things know that you have an issue. Unfortunately it doesn't get nearly as much attention as ranting so it's not the go-to solution for a lot of people, hence a lot of people have problems that don't get fixed.

Also it's worth mentioning that the people who post on the forums from PGI, both moderators and devs, are the people most able to help you convey concerns to the rest of PGI. They're also the people most willing to help you - that's the only reason they'd come here and respond to you. It's one thing to get angry at a company or a situation it's another to insult a person who is trying to help you. That's not cool, or productive.

Like Jules Winnfield says - be cool.

#72 Mal

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Posted 03 April 2013 - 08:17 PM

I've said it before in other threads, but I guess I'll repeat it here.

They listen.. just because they don't do what you want.. doesn't mean they don't listen.

I listen to my children... I don't do what they want all the time either.

#73 Tekadept

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Posted 03 April 2013 - 08:28 PM

View PostMal, on 03 April 2013 - 08:17 PM, said:

I listen to my children... I don't do what they want all the time either.

I'm the same as well but I also tell my children the reason why I am not going to do what they want so they can understand and use it as a point of reference for any future situations that arise.

#74 Elizander

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Posted 03 April 2013 - 08:37 PM

Just because one topic is 'huge' in terms of post size does not mean it takes up a bigger percentage of the amount of ideas and feedback that they listen to.

3rd person is 1 topic, same as arm lock to torso, center feet to torso, allowing hero mechs to be painted, making the game better for lower end system, changing tournament formats to better suit player playstyles/playtimes, adjusting coolant to make it more fair to free players, making UI changes based on feedback, giving new players a Custom Trial Mech made by the community and a host of -other- things that they have been doing based on community feedback.

Just because they do not agree with us on 1 or more topics does not make them horrible. People tend to look at the bad things only and never the good. I can more easily list down stuff they did based on community feedback than stuff they didn't.

#75 Robert Graham

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Posted 03 April 2013 - 09:10 PM

View PostNiko Snow, on 02 April 2013 - 11:11 PM, said:

At this point we are already delivering a patch note standard more complete than the market standard equivalents. Extra patch notes take extra time which increases with the number of people entering changes. Extra time which we cannot yet sacrifice in this stage of development. Patch Notes will slowly feel more complete as the game becomes more so too, don't worry.


ok First time posting here, but I saw this one and had to call BS, no offense Niko but it is.. The patch notes you gave on tuesday are a joke compared to equivalent industry standards. You are making a MMO, your equivilients would be games akin to and including: Planetside, Planetside 2, Eve:online, World of Borecrat, Everquest 2, Dark Age of camelot, Etc etc etc.

If you claim you giving the same level of patch notes as they are.. I strongly suggest you go and read through their patch notes again.

As for 'more notes = more time to compile the notes' ........ no, at least not if your using a proper bug trucking and SVN style tracker.. Every commit made by a developer should contain the notes for the work he or she has done, eg if I spend 2 hours working on modifying a direct x shader and submit it then when i submit it i should be writing 'Modifications to heatshimmer.xxx and upgrades to effects.cpp to allow it.. At time of build it should NOT be hard to see which set of additions have been added into the current build cycle and take 30 minutes to 'sanatize' them for the general public's use.


You want to know why people think you don't fix bugs? Because reading your patch notes it looks like you've done nothing at all, that is why.. Here's a few hints:

Seperate out the patch notes into 'Core Game Play changes', Server Side Changes, Client Side Changes.

what's that mean?

Core Game Play Changes - things that effect BOTH server and client so here would be things like ok we added in the highlander, we've added in new modules etc etc .

Server Side Changes - things that effect the server: Ok guys we've adjusted damage on x,y,z they are not x,y,z ontop of this we nailed the following bugs effecting the server side of game play should solve some of those lag issues: List of fixes.

Client Side Changes - We've done a bunch of client side fixes and changes this round, on top of giving you the new night vision and thermal vision modes, we've had to adjust the shaders a little, we're hoping this will fix up the texture poping and osme of the lag issues people are experiancing.. To top that out we've started to do some modification to the following areas in the hope of squishing your annoying hud issues: <list of fixes>


Your list is like oh i guess we should tell em we did something right? ok we'll let em know we added some junk and we did some mods to their night vision but we won't go into any detail on any fixes we've done, any changes that might effect them at all.. because no they might actually want that.. because they expect it from other games like Guild Wars 2 or Planetside 2.. or the like.. no instead we'll just sit here and claim were a small studio who can't afford the 30 minutes it would take to do that.



Also I'll agree with the so called 'Core' gamers but then gievn i've been playing Battletech since i was 4 I'm likely a 'hard core' fan of the series..

3rd Person = no.
last patch = bad.. honestly guys if something breaks stuff that bad.. roll it back and work on it for another 2 weeks.
oh it's beta = Actually i've no problem with it being a Beta, I do have a problem with you using that excuse while CHARGING people money for products within said beta.

IF it is a beta stop charging me real $$$ for product, set it up like Sony or NC Soft or the like did which was their equiv of MC was 'Free' durring beta and any one could use it... and then when the game goes LIVE, wipe every account and make every one start paying and on a level playing field.

Until the term 'beta' is a little bit of a joke.

#76 Tekadept

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Posted 03 April 2013 - 09:19 PM

View PostRobert Graham, on 03 April 2013 - 09:10 PM, said:


ok First time posting here, but I saw this one and had to call BS, no offense Niko but it is.. The patch notes you gave on tuesday are a joke compared to equivalent industry standards. You are making a MMO, your equivilients would be games akin to and including: Planetside, Planetside 2, Eve:online, World of Borecrat, Everquest 2, Dark Age of camelot, Etc etc etc.

If you claim you giving the same level of patch notes as they are.. I strongly suggest you go and read through their patch notes again.

As for 'more notes = more time to compile the notes' ........ no, at least not if your using a proper bug trucking and SVN style tracker.. Every commit made by a developer should contain the notes for the work he or she has done, eg if I spend 2 hours working on modifying a direct x shader and submit it then when i submit it i should be writing 'Modifications to heatshimmer.xxx and upgrades to effects.cpp to allow it.. At time of build it should NOT be hard to see which set of additions have been added into the current build cycle and take 30 minutes to 'sanatize' them for the general public's use.


You want to know why people think you don't fix bugs? Because reading your patch notes it looks like you've done nothing at all, that is why..


Bravo..Nice knowing you though.

#77 Robert Graham

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Posted 03 April 2013 - 09:44 PM

View PostTekadept, on 03 April 2013 - 09:19 PM, said:


Bravo..Nice knowing you though.


what for having an opinion, if other in this thread are allowed to voice theirs why can't I?

And the comment on SVN/Bug tracker is 100% accurate, you don't have to be a massive programmer to be able to look at it, just go look at sourceforge they let you see how submission based systems work, me honsetly I prefer the way my Visual Studio 2012 handles it but hey.

You don't make a claim that your patch notes are on par with the others in the industry when any one else can go and get the patch notes for the rest of the industry and see the diffrence..

Now I know there a 'small' studio but so was CCP when they started and EVE has always had comprehensive patch notes.

#78 Mal

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Posted 03 April 2013 - 10:02 PM

View PostTekadept, on 03 April 2013 - 08:28 PM, said:

I'm the same as well but I also tell my children the reason why I am not going to do what they want so they can understand and use it as a point of reference for any future situations that arise.


Something tells me that neither of our children create "thousands" of conversations demanding answers a day though...

Not every thread/post on the forums needs to be responded to by PGI, or IGP. If anyone seriously expects a response to every thread....they have no idea how unrealistic that expectation is. That's like expecting famous person X to read/respond to every letter, email, tweet, post on fan site, etc... They'd spend so much time responding, they'd get nothing else done.

#79 Kiiyor

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Posted 03 April 2013 - 11:10 PM

View PostMal, on 03 April 2013 - 10:02 PM, said:


Something tells me that neither of our children create &quot;thousands&quot; of conversations demanding answers a day though...

Not every thread/post on the forums needs to be responded to by PGI, or IGP. If anyone seriously expects a response to every thread....they have no idea how unrealistic that expectation is. That's like expecting famous person X to read/respond to every letter, email, tweet, post on fan site, etc... They'd spend so much time responding, they'd get nothing else done.


You sir, are talking SENSE, and we forumites don't take kindly to people that talk sense 'round these parts! Good god man, where is your pitchfork? Where is your sense of petulant entitled rage? You didn't even whine about ECM! Bah!

#80 Kageru Ikazuchi

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Posted 10 April 2013 - 04:32 PM

While I don't think they're giving us enough information, I do believe they are trying to find the useful bits of the forums.

One major problem is, "we're working on it" is not a good enough answer for the vocal forum members ... they want PGI to call in everyone and hot fix their problem, or rebalance their favorite / most hated weapon / mech, etc., or clarify the vague answer with a detailed timeline ... right NOW.

Another major problem is that they're saving the "big announcements" for what they believe is the "right time" (see the pay-to-play CW forum firestorm for how this can go wrong).





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