37 replies to this topic

[Lindonius]

I can't find anything about refund policies anyhere on here (and I'm not sure which sub-forum to post this in).

What I want to know is whether or not there is a cool down period and if I can get a refund on the MC I bought only 3 days ago?

Needless to say the recent forum developments have greatly dented my confidence in the future success of this product.

Any help would be greatly appreciated.

[Dr B00t]

you should have started by reading the EULA and terms of service...so no....no refund

[Durant Carlyle]

About the only thing you can do is E-mail support (at) mwomercs (dot) com to see if they will do it.

And you're less confident in MW:O now because of "the recent forum developments?" To what specifically are you referring?

[Alekzander Smirnoff]

I wish they'd quit messing up the forums by categorizing everything. Good luck with the refund though.

[Lindonius]

Dr B00t, on 24 April 2013 - 03:37 PM, said:

you should have started by reading the EULA and terms of service...so no....no refund

Do you have any idea where I can find this information?

Search function doesn't work.

[80Bit]

When you buy MC you are buying it via Playspan, Inc. You are under their terms of service listed here: https://site.ultimatepay.com/node/16


7. Refund Policy

PlaySpan’s policy is that all sales processed by PlaySpan are final. Where PlaySpan acts as a Publisher’s payment agent, once you make a payment through the UltimatePay Service and such payment has been accepted by PlaySpan, there are no refunds provided except in PlaySpan’s sole discretion. You agree to provide any information reasonably requested by PlaySpan in connection with a refund request. If the Publisher is the “merchant of record” for a transaction (e.g., the Publisher processes the payment through its own merchant account and PlaySpan does not act as the Publisher’s limited payment agent), the Publisher is responsible for its own refund policy and you should consult the Publisher’s refund policy at the respective Publisher Site. In either case, PlaySpan does not represent or warrant that a refund can or will be provided by a Publisher. To the extent that we are unable to provide you a refund, we may issue you UltimatePoints.[/color]

Edited by 80Bit, 24 April 2013 - 05:22 PM.

[Roughneck45]

The only successful refunds ive heard of are people calling the bank and saying it was a fraudulent charge or something similar. Even then it can take weeks to get the money back.

PGI will not help you in this situation, only frustrate you with a PR statement meaning "NO".

Edited by Roughneck45, 24 April 2013 - 05:44 PM.

[ThinkTank]

Even a full blown ambulance chasing lawyer in the U.S. would likely facepalm (after taking your money) after hearing your "grounds" for a lawsuit. I don't like 3PV and I don't like coolant but it's not really something to sue about. Even if they full-out arcade this game into Sonic vs. Mario, it would still be within their rights to do so. You got what you paid for. You did not pay for the forums to be your personal QQ arena. If they want to organize their forums in such a way to make categorization easier for them, they can. In fact, they did. If they want to deep-six the forums altogether, they can. Get over it already.


By the way, you accepted the EULA after the last patch. If you didn't agree it's your own fault for accepting it without reading.

Edited by ThinkTank, 24 April 2013 - 06:31 PM.

[Soy]

ForestGnome, on 24 April 2013 - 06:14 PM, said:

it would segment the players

[Zerstorer Stallin]

Best bet is to contact your CC company and file a complaint there. They normally will stop payment and refund the amount.

PS If I could get my founders refunded I would as well.

[Lindonius]

Yeah against my better judgement I bought some more MC even though I had reservations about PGI's ability to solve all the problems that plague this game (not going into them here, you know what they are.)

And now we have this thinly veiled attempt to remove any kind of criticism of their product on their very own public forums it's the final nail in the coffin for me.

I know I don't have much case for a refund. I thought that seeing as I only just bought the MC there might be something like a 10 day cool-down period like they have in retail transactions where you can return your product after 10 days if your not happy with it.

I think I'll just damn their impudence and wipe my hands of the whole sorry affair.

[Ingvay]

There are a few things I'd spend MC on, but I'm taking a wait and see stance right now. I want to see where the game goes and how things progress over the next month or so before spending more real money on anything else. I'd say based on the EULA that you have little to no grounds for a refund though.

[Divine Madcat]

As others would say, i would initiate a chargeback with your CC company; PGI did not deliver the product you are paying for, and you want your money back..

[Jestun]

Please note that banks have very specific guidelines (which are defined by people at Visa, MasterCard, American Express, etc - not the banks themselves) on what they can and cannot chargeback and if you lie to them to get a refund you are committing fraud.

If the product that you paid for was MC and you got them then the transactions was performed correctly.

Edited by Jestun, 25 April 2013 - 05:16 AM.

[Cyke]

ThinkTank, on 24 April 2013 - 06:29 PM, said:

Even a full blown ambulance chasing lawyer in the U.S. would likely facepalm (after taking your money) after hearing your "grounds" for a lawsuit. I don't like 3PV and I don't like coolant but it's not really something to sue about. Even if they full-out arcade this game into Sonic vs. Mario, it would still be within their rights to do so. You got what you paid for. You did not pay for the forums to be your personal QQ arena. If they want to organize their forums in such a way to make categorization easier for them, they can. In fact, they did. If they want to deep-six the forums altogether, they can. Get over it already.


By the way, you accepted the EULA after the last patch. If you didn't agree it's your own fault for accepting it without reading.

It's not a matter of people not liking it, it's a matter of false advertising. It's someone paying for one thing, and getting another.
I'm not sure, does the current EULA have the famous EA clause of claiming immunity from class-action lawsuits as well?

Let me state this though: If someone bought the MC after the consumables were announced (and added), and after the possibility of 3rd person was announced, then even I don't think they should get their money back.
If a person knew for sure the game was already going in a direction they didn't like, and still paid for MC, you don't get to complain at some arbitrary later point in time and ask for a refund..

Edited by Cyke, 25 April 2013 - 07:28 AM.

[Hammerfinn]

ForestGnome, on 24 April 2013 - 06:14 PM, said:

If they were located in the U.S. they could have been sued for both bad faith (non-insurance) and possible false advertisement, as their devs, speaking on the clock on the forums, would justify product mis-representation when they said things like:

• We would never EVER think of bringing coolant in

• We would never bring in 3rd person, it would segment the players

• We would never let you give cash for damage

• There will be only 1 MC only mech type

• You won't be able to customize hero mechs

Yeah right. Forum posts aren't legally binding. I find this incredibly annoying and entitled, and Canada has almost exactly the same business practice laws, so go freaking sue them if you think you have any actual legal ground

To the OP: you could try talking to customer support, but you'll probably just get the "all sales are final" answer.

[Sadistic Savior]

You knew you were paying for a beta product. And that is really the end of that. You cannot complain when a BETA product changes in a way you don't like.

It could not hurt to ask, but I don't think they are obligated (either legally or ethically) to give you a refund.

[Cyke]

Hammerfinn, on 25 April 2013 - 07:35 AM, said:

Yeah right. Forum posts aren't legally binding. I find this incredibly annoying and entitled, and Canada has almost exactly the same business practice laws, so go freaking sue them if you think you have any actual legal ground

To the OP: you could try talking to customer support, but you'll probably just get the "all sales are final" answer.

Isn't it just another form of mass communication, like a TV or newspaper advertisement? If I advertise I'm selling one thing, people pay me, and I send them something else, isn't it fraud?
If I advertise on TV, is it fraud? Newspaper ad? Craigslist? Ebay? A forum?

Aaanyway, I don't know about the legal **** involved, but again... if all these announcements came out, and someone already knew about them, and then that person still bought MC, they sure as hell have no right (legal or otherwise) to ask for a refund!

[Sadistic Savior]

Cyke, on 25 April 2013 - 07:39 AM, said:

Isn't it just another form of mass communication, like a TV or newspaper advertisement? If I advertise I'm selling one thing, people pay me, and I send them something else, isn't it fraud?

You were already informed this was a beta product, and could change at any time and in any way. Therefore there is no fraud. You assumed the risk when you agreed to pay for a beta product. A forum post is not a contract.

[Cyke]

Sadistic Savior, on 25 April 2013 - 07:59 AM, said:

You were already informed this was a beta product, and could change at any time and in any way. Therefore there is no fraud. You assumed the risk when you agreed to pay for a beta product. A forum post is not a contract.

I say a forum post is a medium for disseminating advertising material, and if I advertise for one product and deliver another after a customer makes payment.. even if there's no contract, I've got to be breaking some sort of laws.

But I agree with you.
It was clearly stated that this is a beta product that could change at any time.
It would even be possible for a game developer to go under and disappear after people pay Founders bucks.. I assume the initial disclaimer made it clear that it's a possibility that the final product may differ (or indeed, may not exist at all).

Probably generally a good idea not to spend money you're not willing to lose on F2P kickstarted games. thanks to MWO, there's a lot of those these days.
As an aside, I've been messing around with a F2P game called Warframe on occasion, too, but I'm not about to spend a cent on it.