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Crash & Stability Feedback

Started by Kyle Polulak, May 21 2013 09:26 AM

216 replies to this topic

#21 Azrealoth

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Posted 21 May 2013 - 05:15 PM

Tried to play 2 games so far, both got about 2 minutes into the game then black screen crash back to home screen. Ran Jenner in one match and a Jager in the other so it does not appear to be a problem isolated to the new mech. DXDiag:
Spoiler

Edited by Destined, 23 May 2013 - 01:53 PM.

#22 Sean Kye

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Posted 21 May 2013 - 05:24 PM

Ran 3 matches, crashed to Mechlab on two. Nothing out of the ordinary. One was River City Night, the other Frozen City. Awesome and Atlas. No errors or defining characteristics.

Could be network caused;

CHAT ALL- Sean Kye to No Pilot:
Aye that
CGameRules::OnDisconnect: Client has disconnected: cause=eDC_ProtocolError, desc=Remote disconnected: Received an ack for a packet newer than what we've sent (received 135279, at 135278); disconnecting
CGameClientChannel::Release
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.6 sec
sv_gamerules = mechlab []

======== frozencity is loaded in 13.3 sec ========
CGameRules::OnDisconnect: Client has disconnected: cause=eDC_ProtocolError, desc=Remote disconnected: Malformed packet
CGameClientChannel::Release
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.5 sec
sv_gamerules = mechlab []

#23 Vanguard319

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Posted 21 May 2013 - 05:37 PM

I received a corrupted download message while downloading the patch, I chose the option to retry, but it seems like the download is still messed up. I'm only about halfway through after an hour, (it should have finished by now.) I have a bad feeling that I'm going to have to wipe the game from my HD and clean install again just to get the game to run.

#24 Asheron Storm

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Posted 21 May 2013 - 05:52 PM

I've been playing for months without crashing. After the last patch, I began crashing to the mechlab on occasion, just about 2 or 3 times a day (which is sometimes more than 12 hours of play, never at the very beginning of a match and sometimes after I was dead anyway. Today I've been trying to play for about 3 hours. I got in about 5 good matches, and have spent the rest of the time crashing, sometimes to mechlab and sometimes to desktop. I've been crashing toward the beginning of the match now, before making any contact with the enemy, sometimes during the loading/powering-up sequence. Most often it's been just about 10 seconds after the match begins. When I crash to desktop a notice that Windows found problems and is closing the program.

I use Windows 7 Home Premium with a AMD Phenom IIx4 970 processor at 3.50GHz. and I have 8 GB RAM.

It was working fine from about 3:40 am to about 5:40 am. Then I crashed to mechlab to games in a row. Both times I was jumping while shooting at something.

Edited by Asheron Storm, 22 May 2013 - 01:45 AM.

#25 John Clavell

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Posted 21 May 2013 - 05:52 PM

In three matches, I've had two CTD at map loading screen.

#26 GANKSRUS

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Posted 21 May 2013 - 06:29 PM

Twice now, when trying to join a game, as soon as a game is found and it goes to game mode, I get dumped back to desktop with no error message and the launcher is closed, and when I log back in, the mech I tried to join a game with shows in a game.

EDIT: Three times now, tried deleting shaders folder, no luck

Edited by GANKSRUS, 21 May 2013 - 06:32 PM.

#27 BadKarma6767

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Posted 21 May 2013 - 07:06 PM

5 matches tonight, 3 crashes to mechlab, different mechs, different maps

#28 mmccord

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Posted 21 May 2013 - 07:08 PM

Crashed in 7 of 10 games. Running a CPLT-C4 and COM-1B, so it's not limited to the new mechs. Also crashed on any map. Tried deleting shaders first; no luck. Next, ran the repair tool; also no luck.

About 2 mins into the game, the screen goes black, and I drop back to the home screen. It's crashed when I'm just standing there with or without an enemy targeted. Firing or not. Activity doesn't seem to coincide with a crash.

#29 Madcownivean

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Posted 21 May 2013 - 07:39 PM

I've been running MWO since closed Beta without much issues (thank God), but for the last few days (pre- May 21 patch), I've been experiencing screen freezes. Frequency is about 2 - 3 times in 4 - 6 hours. Happens during a match or at the start of a match, without any error message. Alt tab out to desktop and back into game used to be able to fix this for me, but now it just turns into a black screen.

I7 Quad core, 4Gb Ram, GT650M, SSD harddrive, Win7 64bit.

#30 Xanderprime

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Posted 21 May 2013 - 07:39 PM

Crashed 4 out of 7 games. Seconds into the game and the screen will go black. Then I'm back to the home screen. Have not crashed since the patch before this.

#31 Qtr pounder

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Posted 21 May 2013 - 07:50 PM

the game runs fine with no fps or ping issues.the problem is the game freezes frequently where I must use task manager to close the program.it freezes at random times while playing.tried re-installing also tried the file check program to no avail.this all started with the april patches.i understand this is still beta but I hope that you all at pgi will please work out stability issues that some of us are having.i'll try a support ticket and hope they look into it.

#32 Xanderprime

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Posted 21 May 2013 - 07:52 PM

Last 2 games, both crashed. I can't even play now.

#33 Axident

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Posted 21 May 2013 - 08:50 PM

4 games tried and all unplayable. Each one goes to black screen on launch. Stays like that for a while, then goes to loading screen, then black screen again. When it starts it's about 30 seconds after everyone's left base. It goes through a sped-up startup procedure and then is unplayable. Game seems to update about once every 20 seconds so I can move around and fire, but when it updates I get rubber-banded to where it thinks I should be. I can see other players' helpful messages but can't type.

Ping is normal at about 240. No errors on repair tool. I have submitted a ticket with dxdiag etc attached.

Let me guess: no testing on higher latency conenctions again?

#34 King Arthur IV

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Posted 21 May 2013 - 10:29 PM

ever since april i have been crashing every game. after todays patch i manage to squeeze in 10+ games before a crash, then 8, then 5 and now im back to crashing every game.

#35 Grazzit

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Posted 22 May 2013 - 12:11 AM

Since the patch i have gotten 4 "MWO has stopped responding"

This never happened yesterday or before, it happens right after hitting launch or right as the map is loading

Quad extreem 6600
nvidia 285 gtx 3.14 drivers
windows 7
4 gig ram
10MBS connection

Edited by Grazzit, 22 May 2013 - 12:13 AM.

#36 pjman

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Posted 22 May 2013 - 02:19 AM

Tried to play a couple more games and still crashing - game is unplayable.

#37 Zaltehook

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Posted 22 May 2013 - 03:18 AM

20+ Attempted drops all resulted in black screen. If I let the process sit for about 10 mins I'll be spat back out to the mechbay. Ran the MWO repair tool to no avail, no change.

Can't even play the game.

#38 Noobmeister

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Posted 22 May 2013 - 05:34 AM

im having a activity issue when im in home/mech lab screen im getting average 34% activity according to amd over drive screen once out of this area it goes away also heats the systems up im at 46C nothing running with it off i go to around 33C. it goes away once i launch but when i return usally crashes and has to restart system.



ok i did the tool fixer and here is what i get now.. average temp 32-35C
1) started it up to patch/start screen no change in activity or heat
2)to log in screen activity jump up little around 28% back to 0% no change in temp.
3)log in to home/mechlab screen activity jumps to 58-59% and stays that way. temps jump to 53C and stays that way.
4)once i quit the game it goes back to normal temps around 32-35C


i am using Amd Catalyst go under performance then to amd overdrive you will see your info on heat/activity. for nvidia i have no idea what you guys can use. This game used to be playable now i cant even get past home/mechlab screen without risking overheating. my friend that also plays has the same problem. hopefully it gets resolved soon.


i dont know if this will help but its a Omicron Build Log..
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'r_ssreflections' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit SP 1 (build 6.1.7601)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 00:12:54 05/23/13, system running for 585 minutes
12275MB physical memory installed, 9779MB available, 4095MB virtual memory installed, 20 percent of memory in use
PageFile usage: 29MB, Working Set: 21MB, Peak PageFile usage: 29MB,
Current display mode is 1280x1024x32, (Unknown graphics card)
IBM enhanced (101/102-key) keyboard and 8+ button mouse installed
--------------------------------------------------------------------------------
Stream Engine Initialization
GameName: MechWarrior Online
BuildTime: May 16 2013 16:44:56
Windows Error Reporting is enabled setting exception handler
Font initialization
Physics initialization
Sound initialization
<Sound> Initializing AudioDevice now!
<Sound> Initialize FMOD with dynamic memory callbacks
<Sound> Starting to initialize Windows Audio Session API output!
<Sound> Drivers found: 1
<Sound> Available drivers:
1. Speakers (3- C-Media PCI Audio Device)
<Sound> FmodEx-AudioDevice: Now running on driver: Speakers (3- C-Media PCI Audio Device)
<Sound> Using speaker mode: FMOD_SPEAKERMODE_STEREO
<Sound> Initializing FMOD-EX now!
<Sound> Initialized FMOD-EX
<Sound> Available record drivers: 0 Microphone (3- C-Media PCI Audio Device) !
<Sound> Available record drivers: 1 Line In (3- C-Media PCI Audio Device) !
<Sound> Record config is set to autodetect using record driver 0
<Sound> Using FMOD version: 00044004 and internal 00044004!
<Sound> Initializing SoundSystem now!
Renderer initialization
used GeomInstancingThreshold is 2
Localized language content(english) not available or modified from the original installation.
Localized language content(english) not available or modified from the original installation.
Network initialization
[net] using iocp socket io management
network hostname: Asus
ip:10.1.0.179
[Network Version]: RELEASE PURE CLIENT
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Initializing default materials...
Script System Initialization
Entity system initialization
Initializing AI System
[PlayerProfiles] Login of user 'Crash' successful.
[PlayerProfiles] Found 2 profiles.
Profile 0 : 'Noobmeister'
Profile 1 : 'default'
[GameProfiles]: Successfully activated profile 'Noobmeister' for user 'Crash'
Patch Complete Received
Patch Complete Received
Patch Complete Received
Patch Complete Received
============================ Loading level mechlab ============================
======== mechlab is loaded in 4.0 sec ========
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
[Error] Runaway thread
could not free all buffers from CDevBufferMan!
UnLoadLevel End: 0.2 sec
Ammo Pool Statistics:
[Error] Runaway thread
[Error] Runaway thread
System Shutdown
[Error] Runaway thread
DXInput Shutdown
Closing PAK file: game\animations.pak
Closing PAK file: game\bumpers.pak
Closing PAK file: game\gamedata.pak
Closing PAK file: game\objects.pak
Closing PAK file: game\scripts.pak
Closing PAK file: game\shadercache.pak
Closing PAK file: game\shadercachestartup.pak
Closing PAK file: game\shadersbin.pak
Closing PAK file: game\sounds.pak
Closing PAK file: game\textures.pak
Closing PAK file: engine\engine.pak
Closing PAK file: engine\shaders.pak
Closing PAK file: game\localized\english.pak
Closing PAK file: game\causticvalley_ig.pak
Closing PAK file: game\desert_ig.pak
Closing PAK file: game\forestcolony_ig.pak
Closing PAK file: game\frozencity_ig.pak
Closing PAK file: game\industrial_ig.pak
Closing PAK file: game\rivercity_ig.pak
Closing PAK file: game\skyboxes_ig.pak

Edited by Noobmeister, 23 May 2013 - 05:40 AM.

#39 Hajo McMetzel

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Posted 22 May 2013 - 08:40 AM

Dear developers,
I never changed anything in setup after the patch. I can launch and as soon as I get the picture of sitting in the mech I get a black screen and am out of the game. If i am really lucky I get as far as powering up. By the way, it doesnt matter wether I use a trial-mech or an owned-mech, nor wether it`s a conquest game or an assault game.

The only thing that doesnt crash is the training-ground. There I can play :P Please HOTFIX this asap!!!!!!! Thank you for listening.
Sincerely yours,

a lost pilot with loads of time on his hands

#40 Butane9000

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Posted 22 May 2013 - 08:51 AM

View PostNiko Snow, on 21 May 2013 - 09:26 AM, said:

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:
  • Was any error message provided with the crash, if so, which?
  • Where in the game or menus did the crash occur?
  • What steps had been taken prior to the crash occurring?
  • Does the crash re-occur for you if repeating those same steps?
  • What are your video settings, did you change them since last patch?
  • What are your System specs? (You can include them in a
    Spoiler
In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.




Simply delete the shaders folder located here by default:

C:\Games\Piranha Games\MechWarrior Online\USER\Shaders

Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:
http://mwomercs.com/...public-release/

Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!


I am getting a malformed packet crash that apparently has something to do with the buffers in the game.

1 - There was no error message. Upon looking into the Omicron file I am getting a malformed packet and the buffers are having issues.
2 - The crash is occurring in game, sometimes during the midst of a battle but generally happens right at the start of the game (within the first 30 seconds to 2 minutes)
3 - There are no "steps" I just launch the game like normal and eventually I crash.
4 - Yes, constantly. The crash happens nearly every game. And the ones it doesn't happen on I have no idea why it doesn't.
5 - My video settings haven't changed at all. I run everything on high/ultra with one exception and that is post processing which is on low.
6 - [spoiler]Windows 7 64 Bit SP1 Home Premium
Core i7 960 CPU
ASUS Sabertooth x58 Motherboard
12GB (6x2GB) 1600MHz Patriot Viper RAM CL9 Latency
ASUS Radeon HD7850 2GB DDR5 GPU
13-4 Ati Drivers


Here's the thing, I have reinstalled the game from scratch, contacted MWO support and given them everything they've asked (ping test info, trace route into, omicron logs, dxdiag etc.), Updated my graphics drivers, ran the MWO repair tool. I have done just about everything on MY side of things.

This error is a problem with packets getting corrupted or created with faulty information/programming which is causing the crash to menus. It's perfectly readable in every omicron file. The weird thing is this ALWAYS happens after a patch. Whether big or small the game has this issue for me for 2-4 days after the patch. After those 2-4 days this issue will randomly clear up and it won't happen again till the next patch.

Edited by Butane9000, 22 May 2013 - 08:54 AM.

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