965 replies to this topic

[MrMasakari]

I'm just wondering would it be possible for people who have bought both the founders package and the phoenix one, to be able display both their badges both on the forums and ingame? Seems a bit of a bummer to be only able to select either or, rather than show how much we have supported you guys by buying em both ^^

[DisasterMedic]

What is the official channel to obtain refunds for Project Penix? Do I need to open a support ticket?

[Reod Daie]

Bought and paid for. Looks like I'll be ready for the clan invasion, yessir! Well, as ready as the FRR can be with regards to the clan invasion...

[Guizan Dixie]

Bought and paid as well today Now I am ready for October

[CDLord HHGD]

DisasterMedic, on 16 July 2013 - 12:41 PM, said:

What is the official channel to obtain refunds for Project Penix? Do I need to open a support ticket?

Asking for a refund before its even delivered? Your finances must be horrendous... Impulse buy this... Regret that... Rage on something else.....

[DirePhoenix]

cdlord, on 17 July 2013 - 08:20 AM, said:

Asking for a refund before its even delivered? Your finances must be horrendous... Impulse buy this... Regret that... Rage on something else.....

The way some people are pants-on-head insane here, I think they just purchase items so they can scream for a refund.

[Reod Daie]

To be honest, the package is only half of the reason I purchased this. I view it as a way of supporting the developers, as a way of investing into this product and universe that I love so very much. Ultimately, I view it as a donation/investment with some perks (which, in my opinion, are certainly NOT worth $80) that I'm happy to take, hoping that I'm helping the game become better and better.

DirePhoenix, on 17 July 2013 - 08:31 AM, said:

The way some people are pants-on-head insane here, I think they just purchase items so they can scream for a refund.

That was a wonderful mental image, I thank you for that.

[DisasterMedic]

cdlord, on 17 July 2013 - 08:20 AM, said:

Asking for a refund before its even delivered? Your finances must be horrendous... Impulse buy this... Regret that... Rage on something else.....

It's called "voting with your wallet." I made the purchase after thorough consideration, right before Paul made the announcement that they acknowledged that MWO was in a troubled state requiring a fix. I am now making the thoroughly considered decision to rescind funding the game once Paul decided that he would steer away from a bad state towards utter failure. I want the refund now, as opposed to later, because if Paul gets replacedwise I want the opportunity to decide if I would, at that time, be willing to support the game.

I am sorry that you don't understand the power of your own money.

[Wintersdark]

DisasterMedic, on 17 July 2013 - 04:19 PM, said:

It's called "voting with your wallet." I made the purchase after thorough consideration, right before Paul made the announcement that they acknowledged that MWO was in a troubled state requiring a fix. I am now making the thoroughly considered decision to rescind funding the game once Paul decided that he would steer away from a bad state towards utter failure. I want the refund now, as opposed to later, because if Paul gets replacedwise I want the opportunity to decide if I would, at that time, be willing to support the game.

I am sorry that you don't understand the power of your own money.

The thing is, there are in absolutely no way required to give you a refund. They might - hell, they refunded some Founders, and I found THAT surprising... and those Founders had a reasonable claim (what was delivered was not what was sold to them).

"I want a refund on my purchase, that hasn't been delivered yet and has in no way changed, just because I'm mad at you."

What's funny? If PGI where to actually refund people making such stupid claims, nobody - NOBODY - would acknowledge that hey, that's a pretty decent thing to do. No, people would just go on ranting like they always do.

[DisasterMedic]

Wintersdark, on 17 July 2013 - 04:28 PM, said:

The thing is, there are in absolutely no way required to give you a refund. They might - hell, they refunded some Founders, and I found THAT surprising... and those Founders had a reasonable claim (what was delivered was not what was sold to them).

"I want a refund on my purchase, that hasn't been delivered yet and has in no way changed, just because I'm mad at you."

What's funny? If PGI where to actually refund people making such stupid claims, nobody - NOBODY - would acknowledge that hey, that's a pretty decent thing to do. No, people would just go on ranting like they always do.

re·fund
/riˈfənd/
Verb
Pay back (money), typically to a customer who is not satisfied with goods or services bought.

Literally the first result when you do a Google search for the definition of refund.

Edited by DisasterMedic, 17 July 2013 - 04:33 PM.

[Wintersdark]

DisasterMedic, on 17 July 2013 - 04:31 PM, said:

re·fund
/riˈfənd/
Verb
Pay back (money), typically to a customer who is not satisfied with goods or services bought.

Literally the first result when you do a Google search for the definition of refund.

I am aware of what a refund is.

As I said, PGI is in absolutely no way required to give you a refund. You ordered certain products. Those products have not even been delivered yet (and are not late - you knew purchasing them that they were coming on Oct 15th). How the game is right now is irrelevant to that purchase.

If they delivered different mechs? Or some of them didn't work? Ok, sure. You'd have a decent leg to stand on to ask for one.

Well, hell, you can ask for one regardless. You can ask for whatever you want.

But PGI doesn't have to - and honestly, I wouldn't expect them to - give you a refund.

[DisasterMedic]

Wintersdark, on 17 July 2013 - 06:01 PM, said:

:words:

Here's the neat thing about how sales work, since you still seem to be struggling with this concept. I give a party money in exchange for a product. If the party does not give me a product, they are not entitled to my money and must return it. And, if before the product is delivered I choose to cancel the transaction, they are not entitled to my money and must return it. I literally do not understand why this concept is so difficult for you, nor why you feel so personally affronted that I would be asking the devs/moderators (note: not asking pubbies such as yourself) what the official channel is for requesting a refund.

But hey, whatever floats your boat.

[Diaper Gravy]

Since you seem to be struggling with the terms of use, I thought I would assist you. From the terms of use:: All fees and other charges are payable in advance and are non-refundable. We may, from time to time and without prior notice, modify, amend, or supplement our fees and billing methods, provided that such changes are made to this Agreement or elsewhere on the Website. All such modifications, amendments or supplements will be effective immediately upon posting to the Website. If any change is unacceptable to you, you may cancel your Account at any time, but we will not refund any fees that may have accrued to your Account before such cancellation, and we will not prorate fees for any charges.

[Hekalite]

This package represents a really good value. Those of you who are holding out to just to prove a point even though you know full well you'll still be here playing well past October are just hurting yourselves. If you really think they won't get this game in shape and you will quit, sure I can understand not spending the money, but I suspect there will be plenty of people who regret not getting in on this deal.

[Lootee]

Hekalite, on 18 July 2013 - 03:47 AM, said:

This package represents a really good value. Those of you who are holding out to just to prove a point even though you know full well you'll still be here playing well past October are just hurting yourselves. If you really think they won't get this game in shape and you will quit, sure I can understand not spending the money, but I suspect there will be plenty of people who regret not getting in on this deal.

Meh. Wait and see is the best approach. All these mechs will eventually be buyable with c-bills and the hero versions will probably come with: custom paint, better hard points, bigger engines, more jumpjets, and a better end-of-match reward bonus.

So it's better to wait and see if the game even lasts til next January and then buy the hero Battlemaster/Shadow Hawk/Whatever than take a risk now.

Edited by PanchoTortilla, 18 July 2013 - 09:17 AM.

[Father Dougal]

I just bought the 80$ package. I haven't received a notification yet from PGI about it, only the PayPal email receipt.

[Magitek]

I will get the $20 Talon pack because it's a good deal, with the early bird special, and to show my support for this type of deal. I know the rest are even better deals, but I'm just not the target audience for these mechs. If this type of deal is done with the best known clan mechs, I intend to buy the top tier. My first experience with Mechwarrior was in a 'Mad Cat.' Still, I'm happy that all the more experienced, and some new, Mechwarriors are getting their favorites.

Edit (14/10/2013): I saw the then screenshots, then the video. After that, I bought up to the Storm package, at the last minute. Great job on all the mechs.

Edited by Magitek, 14 October 2013 - 05:25 PM.

[Joseph Mallan]

I just want the Battlemaster. I would have given you money for just the Battlemaster!

[Tezcatli]

In the frequently asked questions. It says I can upgrade the package. So if I get the $20 package today. I can later upgrade to a $60 with the difference subtracted?

[Eddie Smurphy]

Apperantly you can't sell any of the mechs in the package if you don't like them. Keep that in mind. (so mechbays are locked to those mechs). Makes the value kind of go down :/