I was asked if balance would come out of my Ultimate Pay account as I had a balance of 8,000 credits. Thought this might be some conversion of MC or the like (for legal reasons) and I said OK.
Then I realized what I think happened...
Last week I sank $80 into the Overlord Phoenix pack.
I entered all my info and was told all was good.
I DID NOT get a receipt yet.
This money seems to have gone into limbo with this UltimatePay company, giving me 8,000 credits.
Today I dropped $10 on Sarah's Mech.
I got a receipt immediately.
I take it this $10 came from the same account that is holding $80 of my money in limbo, leaving me with 7,000 credits (or $70).
So, this seems to mean that I now own Sarah's Mech,
BUT WHEN THE TIME COMES TO GET MY OVERLORD PACKAGE I WILL BE $10 SHORT.
I went to log into UltimatePay but I DO NOT have an account there, confirming that, via MWO, they have some of my cash in Limbo.
SERIOUSLY MWO. This should have been addressed in the form of an explanatory note when the 'Purchase Sarah's Mech' button was pushed.
Please advise on how this can be corrected.
Having me contact UltimatePay is not an option. I do not wish to open accounts with third party companies or have to listen to hours of recordings and ignorant operators on how to recover my money or apply additional credit to my non-existing account.
All my correspondence has been through MWO, all my payments have been (I thought) through MWO, there was no warning of this potentially happening from MWO, and I would appreciate dealing with MWO to correct it.
Thanks, and sorry to sound irritated, just don't want to lose out on my Overlord pack.
Mark
(Ozone)
P.S. I might be the first, but probably not the last with this issue.
Edited by Niko Snow, 24 July 2013 - 10:49 AM.