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Crash & Stability Feedback - 1.2.233

Started by Kyle Polulak, Jul 30 2013 10:49 AM

87 replies to this topic

Poll: Crash & Stability Feedback - 1.2.233 (159 member(s) have cast votes)

How stable is this build for you?

  1. No Incidence of Crash or Freeze (4 votes [2.52%] - View)

    Percentage of vote: 2.52%

  2. Very Stable (3 votes [1.89%] - View)

    Percentage of vote: 1.89%

  3. Stable (4 votes [2.52%] - View)

    Percentage of vote: 2.52%

  4. Mostly Stable (29 votes [18.24%] - View)

    Percentage of vote: 18.24%

  5. Unstable (57 votes [35.85%] - View)

    Percentage of vote: 35.85%

  6. Very Unstable (62 votes [38.99%] - View)

    Percentage of vote: 38.99%

How does your Stability compare with the previous version?

  1. Much Worse (78 votes [49.06%] - View)

    Percentage of vote: 49.06%

  2. Worse (48 votes [30.19%] - View)

    Percentage of vote: 30.19%

  3. About the Same (29 votes [18.24%] - View)

    Percentage of vote: 18.24%

  4. Better (3 votes [1.89%] - View)

    Percentage of vote: 1.89%

  5. Much Better (1 votes [0.63%] - View)

    Percentage of vote: 0.63%

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#1 Kyle Polulak

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Posted 30 July 2013 - 10:49 AM

Crashed to Desktop? Fatal Error? Frozen? Let us know what happened here!

Please attempt to respond to the following questions in your responses:
  • Was any error message provided with the crash, if so, which?
  • Where in the game or menus did the crash occur?
  • What steps had been taken prior to the crash occurring?
  • Does the crash re-occur for you if repeating those same steps?
  • What are your video settings, did you change them since last patch?
  • What are your System specs? (You can include them in a [spoiler] [ /spoiler]
In some cases we've seen that deleting the shaders folder and relaunching the game will solve these crashes and related issues.

Simply delete the shaders folder located here by default:
C:\Games\Piranha Games\MechWarrior Online\USER\Shaders
Otherwise, please use our new repair tool, which will verify your game directory files and repair any file issues:http://mwomercs.com/...public-release/
Remember to contact us at support@mwomercs.com with your dxdiag for additional 1-to-1 support from our Game Masters!

#2 MountainCopper

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Posted 30 July 2013 - 01:22 PM

Ok. From 10 played games with the new patch I had to kill the program in 4 of them with the task manager due to the game completely freezing.
Already listen as "memory leak after multiple matches" under your known issues, this problem is still not fixed after many weeks. I wonder if I even should report this bug any more, since it doesn't seem to reach the upper part of your priority list no matter how many times people report the bug still being in the game.

Right now, I am really annoyed and frustrated with the game. Instead of a fix for some major bugs, we got another map...
I am now joining the people who would rather like additional game content to be held back and bugs, balance issues and model re-sizing should be done before anything else.

#3 oggi86

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Posted 30 July 2013 - 01:27 PM

I have not been able to finish a map since patch. The game shuts down a couple of minutes into the game, booting me back to the home screen in the user interface.

#4 Alex Warden

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Posted 30 July 2013 - 01:34 PM

2 screen freezes. both occured while i watched directly to some effectful explosions. first in my own mech, shooting at a target on frozen city, the second while spectating, witnessing srms crashing into a jenner´s back, on forest colony.

i know of at least one friend who had the same issue in the same matches as me, shortly before or after me. (player is Rylena,if you need to know for the logs)

i have to add, that i never had that issue before.

Edited by Alex Warden, 30 July 2013 - 01:37 PM.

#5 Wintersdark

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Posted 30 July 2013 - 01:51 PM

End of match crash to desktop instead of returning to mechlab, with this error:

Posted Image

Just one drop - will update this post if it persists.

#6 Vechlor

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Posted 30 July 2013 - 02:13 PM

The client froze after entering my first match today. Before the match started, I went into options to change my display settings, then the screen froze and turned black after minimizing the window then restoring it. I did not run the repair tool until after the crash, now everything seems fine.

Omicron.log
Spoiler

#7 BangCreosote

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Posted 30 July 2013 - 02:18 PM

I get a crash when launching from mechwarrioronline.exe

Posted Image

I have run the repair tool, and even uninstalled/reinstalled/repatched, all to the same results.

I'm on Win7 Pro, I have full admin rights.

#8 Mantazz

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Posted 30 July 2013 - 02:33 PM

Having the exact same problem as BangCreosote above. ^^
Also on Win7 Pro with full admin rights.



Edit:

Problem Event Name: APPCRASH
Application Name: MWOClient.exe
Application Version: 3.4.1.4418
Application Timestamp: 51f05ada
Fault Module Name: StackHash_ba63
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 77670bd2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: ba63
Additional Information 2: ba63ca3652d33a4a52b1606e5c006cbe
Additional Information 3: 21a5
Additional Information 4: 21a54a926b0c590057ac6cd2e9a0f287

Edited by Mantazz, 30 July 2013 - 02:49 PM.

#9 Muriea MacRisa

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Posted 30 July 2013 - 02:34 PM

Identical problem and situation as above.

#10 Shelgeyr

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Posted 30 July 2013 - 03:18 PM

Also in the same boat as BangCreosote, Mantazz, and Muriea MacRisa.

#11 X3N2R10N

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Posted 30 July 2013 - 03:19 PM

exact same problem with the above ppl

#12 Serpentbane

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Posted 30 July 2013 - 03:39 PM

I have no crashes, but the game stops from time to time. Like a big 30 sec lag. And then continues as nothing has happend. I also feel preformance is a little worse with system slowdown when there are much smoke close by etc. I had both of these before the patch also.

#13 Creasy Bear

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Posted 30 July 2013 - 03:42 PM

Me too. appcrash and no playable game like BangCreosote. Also with win 7 64 bit and admin rights. Got a AMD six core CPU. Most people I spoke with this error work with a AMD CPU.

Have read the the error only occurs at pc´s with AMD CPU´s and AVAST on it. Have deinstalled AVAST and the game works!!!

Edited by Creasy Bear, 31 July 2013 - 12:31 PM.

#14 Vulix

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Posted 30 July 2013 - 04:05 PM

Im also having the application crash. The alt+tab trick works only about 40% of the time for me to get the game unstuck.

#15 VezRoth

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Posted 30 July 2013 - 04:25 PM

Heavy freezing problems. First occurrence when I was in the settings menu. I tried to exit the settings and the game froze solid. Recent occurrence was during match start. Frozen solid, alt-tab to try and find out more, return to game and solid black screen with no motion. Both attempts resulted in each 'Mech being locked out until match end.

Side note: I've not really been able to play MWO, even though I deeply want to because of poor optimization with my system. I've been wanting to try and play but until recently I was barely able to get through the MechLab because of control lag.

#16 JeepCJ8

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Posted 30 July 2013 - 05:04 PM

fatal fozen as described above: I am mad enough "to punch babies right now" (figure of speech) I have gone though the memory links and updated drivers to no avail.

#17 The Flaxen Yeti

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Posted 30 July 2013 - 05:08 PM

Do i get a rollback on my premium time?

Problem signature:
Problem Event Name: APPCRASH
Application Name: MWOClient.exe
Application Version: 3.4.1.4418
Application Timestamp: 51f05ada
Fault Module Name: StackHash_ba63
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 77310bd2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: ba63
Additional Information 2: ba63ca3652d33a4a52b1606e5c006cbe
Additional Information 3: 21a5
Additional Information 4: 21a54a926b0c590057ac6cd2e9a0f287

DXDIAG
Spoiler

Edited by Larcen Dredi, 30 July 2013 - 05:11 PM.

#18 Crilancelo

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Posted 30 July 2013 - 05:49 PM

cant play the game any more same problem as above:
runing in win7 ultimate

Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: MWOClient.exe
Versión de la aplicación: 3.4.1.4418
Marca de tiempo de la aplicación: 51f05ada
Nombre del módulo con errores: StackHash_ba63
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 00000000
Código de excepción: c0000005
Desplazamiento de excepción: 77770bd2
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 2058
Información adicional 1: ba63
Información adicional 2: ba63ca3652d33a4a52b1606e5c006cbe
Información adicional 3: 21a5
Información adicional 4: 21a54a926b0c590057ac6cd2e9a0f287

#19 Braidedheadman

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Posted 30 July 2013 - 05:51 PM

Still experiencing softlocks. How many months has it been? The questions asked in the OP are moot. Nothing has changed except the version number.

#20 Donkehote

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Posted 30 July 2013 - 06:08 PM

as per

http://mwomercs.com/...e-todays-patch/
http://mwomercs.com/...fter-the-patch/
http://mwomercs.com/...on-please-wait/
http://mwomercs.com/...-instant-crash/
http://mwomercs.com/...feedback-12233/

here is a repost of my issue


When i start the game, the patcher loads fine. after this, when i press play, the patcher minimizes, and a windows error message pops up. asking if i want to close the program, or check online for a solution. its the
same issue i see many people having. i submitted a ticket. its the same issue i was having with the 12v12 client. im gonna try uninstalling the test client. i have already tried the repair tool, and re installed the entire client.

hopefully there will be a solution soon.

Problem signature:
Problem Event Name: APPCRASH
Application Name: MWOClient.exe
Application Version: 3.4.1.4418
Application Timestamp: 51f05ada
Fault Module Name: StackHash_ba63
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 7790f802
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105
Additional Information 1: ba63
Additional Information 2: ba63ca3652d33a4a52b1606e5c006cbe
Additional Information 3: c859
Additional Information 4: c859dcc0bdc85f8a3aff33dc3fc4bf18

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


and the crash log


BackupNameAttachment=" Build(4418) 30 Jul 13 (17 01 38)" -- used by backup system
Log Started at 07/30/13 17:01:38
Running 32 bit version
Executable: C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe
FileVersion: 3.4.1.4418
ProductVersion: 3.4.1.4418
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin32\MWOClient.exe" flowthru

Total number of logical processors: 6
Number of available logical processors: 6
Total number of system cores: 6
Number of cores available to process: 6

Processor 0:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 1:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 2:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 3:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 4:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

Processor 5:
CPU: AuthenticAMD 
Family: 15, Model: 10, Stepping: 0
FPU: On-Chip
CPU Speed (estimated): 3.1 MHz
MMX: present
SSE: present
3DNow!: present
Serial number not present or disabled

[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'r_ssreflections' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default
Windows 7 64 bit (build 6.1.7600)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 17:01:38 07/30/13, system running for 2 minutes
16383MB physical memory installed, 14240MB available, 4095MB virtual memory installed, 13 percent of memory in use
PageFile usage: 28MB, Working Set: 19MB, Peak PageFile usage: 28MB,
Current display mode is 1920x1080x32, (Unknown graphics card)


EDIT:
after doing a fresh install of mwo, and deleting the test client, doing a fresh mwo install in another location on another drive, and a fresh install back on my SSD, i can say i have no idea what to do.

looking forward to a solution.

Seems like its an AMD issue. just gotta keep complaining til it gets fixed i guess, as it seems a lot of users are SOL

Edited by Donkehote, 30 July 2013 - 07:24 PM.

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