#1
Posted 15 October 2013 - 05:06 AM
On Sat 10-12-13 I purchased the Phoenix Overlord package but the mwomercs.com won't reflect it. Does this have to do with the weekend and the Canadian Holiday on Monday?
Today Tuesday is the "big day" and it would suck not getting all those colorful battlemechs.
#2
Posted 15 October 2013 - 05:46 AM
Normaly the support is pretty fast, no, not only in the case of moneybooking problems. ;-)
You should look for the confirmation mail, the bank transfer (did the money leave your account?) and other receipts that have something to do with this transaction. The support will ask for it, so hold this stuff ready, then they'll help you as fast as they can.But finally you've probably to wait a few more days for your phoenix mechs. Sorry mate. :-(
Edited by Tarzilman, 15 October 2013 - 05:48 AM.
#3
Posted 15 October 2013 - 07:23 AM
#4
Posted 15 October 2013 - 08:17 AM
I cancelled the Phoenix once but decided to give PGI a second chance. I hope my decision doesn't ******* back.
On the positive note the support tickets and forums post for removing BETA from the website worked! Hurray!
PGI needs to bring in lobbies this will be a mayor positive gamechanger.
#5
Posted 15 October 2013 - 08:50 AM
#6
Posted 15 October 2013 - 11:09 AM
When I repurchased it would only give me some kind of credits (8,000 of them). I found that I needed to buy a lower level, then upgrade back to Overlord. Hope it works for others and don't know what to do about the lowest tier, but there you have my experience.
Also remember that you aren't buying credits here so it won't show up on your MC purchase list. the only indicator you get is that the buttons grey out and won't let you click them anymore.
#7
Posted 15 October 2013 - 11:51 AM
#8
Posted 15 October 2013 - 12:15 PM
Quote
In order to get around this, you'll have to purchase a lower tier first and then repeat the process to upgrade to the Overlord package. You can do this using the UltimatePoints you already have due to the previously failed attempts.
Here's how to use those UltimatePoints on the purchase you wanted:
-Start the purchasing process as normal
-On the first UltimatePay popup, look near the top of that window for the Login button, hit that.
-The email address in the field can't be changed, it's pulling it directly from the mwomercs.com site
-The password isn't configured for this quite yet, you'll need to hit "Forgot Password" on that login prompt.
-Setup a password for the UltimatePay account through this password reset functionality
-Once the password is reset, the reset page may return a message saying "Unable to log you in" - you can ignore this. Close this window
-Return to the payment system, click login again and use the password you just configured.
-This should then prompt you about your UltimatePoints and ask you if you want to use them towards your purchase.
However, I can't buy anything with the "UltimatePoints" as each one doesn't seem to register it.
#9
Posted 15 October 2013 - 12:40 PM
**EDIT** hmm nevermind. I just went back to try and buy the Talon package again to make sure it worked and it is still letting me try to buy the Talon. The button isn't greyed out.
**EEDIT** I logged onto ultimate pay to see what was going on. This is what it says
Recent Transactions Cash |
MechWarrior Online - Talon Package ( Pending ) 10/13/13 $20.00 MechWarrior Online - Reversal for Order Number: 924543966 7/19/13 $20.00 MechWarrior Online - Talon Package ( Paid ) 7/6/13 $20.00
7/6 was my initial purchase. 7/19 was my refund. 10/13 was my repurchase which still says pending. So who is the order pending with? PGI or UP?
Edited by OmniJackal, 15 October 2013 - 12:50 PM.
#10
Posted 15 October 2013 - 01:02 PM
Ooook so I thought hmmm maybe I could try buying the $40 package then even though I really don't want that ugly normal leg jointed mech? As soon as I paid for it with paypal I immediately recieved an email from PGI confirming the purchase and both the talon and storm package buttons greyed out and the saber package is now unlocked for me.
So if you got a refund on a overlord package....maybe try buying a lower package for cash then upgrading to it? I guess I can spend these points on MC or something. Oh well. My fault for not having faith in PGI and getting a refund.
*Edit* I have a receipt from PGI for the purchase but the items have yet to be delivered to me. Will update if I ever get anything.
MechWarrior Online - Storm Package ( Paid ) 4:59 PM $40.00
Havn't gotten anything yet. I thought it would be instant
Edited by OmniJackal, 15 October 2013 - 01:16 PM.
#11
Posted 15 October 2013 - 01:20 PM
Edited by BOTA49, 15 October 2013 - 01:20 PM.
#12
Posted 15 October 2013 - 01:33 PM
#13
Posted 15 October 2013 - 01:37 PM
I won't get to put any of those camos on sale on my Locusts now, or at least, now at the sale price
Edit: Okay, I'm just a little miffed, and I shouldn't put all the blame on the support guys, but, really, you don't have some sort of system that notifies us when payments are denied? You really, really should. Otherwise, though, you guys have done a good job
Edited by MarsAtlas, 15 October 2013 - 01:41 PM.
#14
Posted 15 October 2013 - 01:40 PM
#15
Posted 15 October 2013 - 03:24 PM
#16
Posted 15 October 2013 - 03:31 PM
#17
Posted 15 October 2013 - 05:20 PM
Just to add the payment to PlaySpin UltimatePay cleared the same day I re ordered the Overlord bundle on 10/12/13.
Edited by Anubis Ka, 15 October 2013 - 05:20 PM.
#18
Posted 15 October 2013 - 06:04 PM
OmniJackal, on 15 October 2013 - 07:23 AM, said:
Did you mean Locust? Because the Flea is not part of Phoenix or Saber.
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