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Can't Launch The Game


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#1 Sybreed

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Posted 07 February 2014 - 03:53 PM

Well, I got back from my week out of town for work and wanted to try the game with the new UI. I try to launch the patcher and it says it can't even connect. Is this a known issue?

#2 Sybreed

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Posted 07 February 2014 - 03:59 PM

to be more precise, it says: cannot connect to remote server

#3 Egomane

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Posted 07 February 2014 - 04:09 PM

not a website or forum issue

#4 Sybreed

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Posted 07 February 2014 - 04:11 PM

I had no idea where to post this honestly

I just thought Kyle P was a very helpful man :P

#5 Sybreed

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Posted 07 February 2014 - 04:24 PM

tried uninstalling, still isn't working

#6 Sybreed

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Posted 07 February 2014 - 04:32 PM

it started working again now :P

#7 Marvyn Dodgers

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Posted 07 February 2014 - 04:42 PM

Good to hear!

Suggestions for the future

(1) Run the repair tool
(2) submit a support ticket with DXDiag, Omicron log and traceroute attached, if you can.

Happy hunting.

Edited by Marvyn Dodgers, 07 February 2014 - 04:43 PM.


#8 Sybreed

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Posted 07 February 2014 - 05:03 PM

View PostMarvyn Dodgers, on 07 February 2014 - 04:42 PM, said:

Good to hear!

Suggestions for the future

(1) Run the repair tool
(2) submit a support ticket with DXDiag, Omicron log and traceroute attached, if you can.

Happy hunting.

can I run the repair tool if the patcher doesn't launch?

#9 Egomane

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Posted 08 February 2014 - 02:03 AM

Should be possible. The repair tool will recognize a corrupt patcher as well and replace it with a working one. That is, if the patcher is the problem.





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