55 replies to this topic

[nehebkau]

Download 7-zip and use it to verify the files in the Mechwarrior directory.

[Talldog]

Mad Porthos, on 05 July 2014 - 12:45 PM, said:

Sounds like it may seriously be a windows 8.1 issue, though I warn you of Lenovos for gaming rigs, they seem to rarely if ever work to 'specifications', especially if you think that includes things like using programs for over clocking graphics and cpu. I had one that I had no choice in picking out and found out that while it had a very capable processor, as a mobile processor on a laptop board it was stuck in an adaptive mode that kept it from performing... if it was being used to full potential it would have been blazing hot and the lenovo design, cooling fans and venting were simply not sufficient. The memory was slow ddr3 and after a few months started failing mem tests. Replacing the memory, it actually did better, but even the replacment memory eventually started doing poorly, labels on it peeling and looking melted, burnt. For me MWO has been infinitely better on desktop, with real cooling, proper ventilation and space to fit extra fans.

So now a buddy of mine in the military got a lap top Lenovo, brand new, multi core specs way higher than what he needed. Comes with windows 8, or else he upgraded to it. He's struggling to get MWO to work on it, but says its fine for other games. Like here, he said his specs were way higher than what was needed, but then I got to see it running in person. BF4 ran, but no where near what his top of the line specs should have allowed. Mechlab in MWO was sent his temps up to the roof and he got program errors and crashes. But to his mind he could at least play the others, but MWO has to be the problem cause he couldnt play it - and heat issues seem only to happen in it. Well I left his monitoring software active and had him do a few rounds of his normal games... he got into them but then in front of me griped about the poor frame rate AND TURNED OFF THE MONITORING PROGRAM AND A FEW OTHER PROGRAMS LIKE HIS ANTIVIRUS AND FIREWALL. I asked him why he turned off the exact program I was using to find out what the heat issues were and if they actually were happening for other games too, and he said that if he let those other programs run for Bf4 and other games, they got sluggish and buggy too but didnt crash, so thats how he knew it was MWO, not anything else.

I felt like hitting my head into the counter top. I forced him to play his other games again with fire wall, antivirus and monitoring software all on and it showed it was getting just as hot as mwo on both the laptop graphics "card" and the cpu/mb. Seemed though that MWO was more sensitive to this, also the temperature was sustained longer. Other games got hot in spikes then cooler, depending I guess on complexity of rendering on screen. The lenovo just could not handle it, especially with all the "overclock" tuning things he was using with the cpu and card, and the automatic thermal limits kept throttling his machine components to protect him, giving his issues with other games and need to minimize the other running processes.

To me what it came down to was that on the Lenovo the specs meant nothing, you could take the fastest cpu, memory and mb, squeeze them into a pretty plastic hot box, and find that 2+2+2 =1.5... its practically melting itself and unable to perform like some one might be lead to expect from the advertised numbers of the machine. Sad.

I have windows 8.1 and have been trying to get this game working for 2 days without luck. I was a brand new online 'customer' and fan of mechwarrior. I contacted support and was just refered here. They have no solution for fixing thier own game system. This has turned me off completely to this game and I will wait till the developers come up with a solution making their online product compatable with the latest windows op system.

[Celegrim]

Quick question for nehebkau, the log I was looking through stated that the 32 bit version of MechWarrior was loading on my laptop, but my laptop uses 64 bit; which version of 7-zip should I use?

Edited by Trent Leslie, 15 July 2014 - 05:35 PM.

[9erRed]

Greetings all,

The install package for MWO is in one of 2 places, located in the 'Program Files (x86)' that's for 32bit programs. Or it's in the main HD 'games' folder.

- It appears that MWO is still only a 32bit program.
- Most if not all 32bit programs will work through the 64bit system, backwards compatible.

[old original story, but each update/patch may change/revert access levels]
Two items need to be completed before you even attempt an install.
- after the initial download of the installer it needs to be set to admin level of access, 'run as Admin'.
- after the install of the game the MechWarriorOnline launcher additionally needs to be set and run as an Admin.

Windows 'should' set all the access through your programs, virus, malware, defender, whatever.
[win7 working fine, win 8.x ?]

For those that are having some issues with laptops and there providers denying connection, if there is any way to relocate to a friends location (that has a different provider) for a connection test, try that.
- MWO Dev.'s have recently stated they are contacting some of the 'problematic' providers to 'FINIALLY resolve this issue.

For those with various GPU cards Nvidia now recommends using one of the 'providers' programs for overclocking and fan speeds, instead of there older 'system tools' program
- ASUS: http://www.asus.com/...ures/GPU_Tweak/
- EVGA: http://www.evga.com/precision/
- MSI: http://event.msi.com...er/download.htm
- Zotac: http://www.zotac.com...mid=541&lang=en

These allow for monitoring, tweaking, and overclocking your original systems performance settings.
~ Side-note: Win 8.x has some new rather restrictive perimeters (Ms doesn't want you screwing/bypassing setting with there system any longer) and some items are now 'locked' out for the normal operator. "thanks Ms, we love you too".

And again insure that you have installed, updated the Net and C++, Dx9c drivers, and Flash also has some items that are rendered in that format. These must/should all be preformed before you actually run the MWO program.
- A windows update may provide some of these after the games install, but don't count on that.
- You would think that somewhere on the installer it would list the items required to operate/run there software?
(apparently this is not a normal function of any installer or not working as intended.)

- Do we have a stated list of the programs that are needed as a basic windows install in order to run this MWO program?
[Dev.'s this is a call to you.] - reference Net, C++, etc... (this shouldn't be any longer than 4 or 5 programs or updates required.)

- Now a note about Win 8.x, have any of the members that can't get this program to run on there new systems contacted MS support about issues with Win8?
- As I'm sure they have quite a few people addressing similar issues and may has a per case solution for them.
- I don't really think it's MWO's issue if your operating system has changed function after they built the original code to work with Win 8, and MS keeps changing the code every OS update. (and MS is getting/has been really sneaky on what they change, to stay ahead of the hackers.)

Hope something here helps or address's your issues,
9erRed

Edited by 9erRed, 16 July 2014 - 01:21 PM.

[Celegrim]

A little off topic, but I just realized that the title of this thread has a spelling error. I wish I had that problem!

[Celegrim]

Going to Microsoft Support, I found that this issue didn't start with MWO (real shocker, I know).

http://support.micro...kb/303032/en-us

This URL/link is for the page that lists all of the possible solutions. It's too late right now for me to start trying some of these, but I'll probably get around to starting on this either late Saturday or Sunday. If anybody finds something that seems to work, please post it here for the rest of us. I know that this page could very well not include a solution, but it's something to do rather than just complain to the devs.

Also, I know that MechWarrior Online isn't listed under the games that the page pertains to. It has MechWarrior 4 though, so there's a chance it could be the same problem.

[Lovegeometry]

Please!!! We have waited for a long time. We have tried all the posted fixes to no success. Could you guys please come up with a patch or a targeted fix for Win8.1 users. If you think about it, you are loosing many potential customers and also faithful ones that have upgraded or bought a new system. One of the many basic rules for any venture is to not forsake your customer base. Not just the new ones that could fix general attrition issues but also current ones (many of who supported you at conception and have spent monies on MC points) who market the game to new users in the market.

PLEASE, HELP!!

[nehebkau]

Trent Leslie, on 15 July 2014 - 04:50 PM, said:

Quick question for nehebkau, the log I was looking through stated that the 32 bit version of MechWarrior was loading on my laptop, but my laptop uses 64 bit; which version of 7-zip should I use?

64 or 32 doesn't matter.

Does your game die when you click on the play button from the small patcher window or doesn't that even load. If you are like the OP, then its when you try to 1st go into the mechlab after you log in. BTW the new repair tool, found under the gear icon in the patcher, is pretty good. Thing is there is very little error checking when files are downloaded from the server so they could get corrupted in transit (meaning you should run the error checker several times if it downloads any repaired files)

First think i'd do is set the game up to run in compatibility mode for, say windows 7 and switch it to DX 9 from DX 11. Have you run a memory diagnostic on your computer (in the administrative tools).

Edited by nehebkau, 20 July 2014 - 01:45 PM.

[Star Lord]

Greetings, I have encountered this error and I have absolutely no reason why it should have happened. I left for a weekend and everything worked fine when I left and the only thing I did was turn on my computer. Everything else works fine but MWO hits the mechlab screen and then the UNKNOWN ERROR occurs.

Spent $300 on this game, so I would like to have tech support contact me. Either that or they can refund my money.

[nehebkau]

Star Lord, on 20 July 2014 - 03:09 PM, said:

Greetings, I have encountered this error and I have absolutely no reason why it should have happened. I left for a weekend and everything worked fine when I left and the only thing I did was turn on my computer. Everything else works fine but MWO hits the mechlab screen and then the UNKNOWN ERROR occurs.

Spent $300 on this game, so I would like to have tech support contact me. Either that or they can refund my money.

There is never "absolutely no reason" when dealing with a computer. Check for corrupted files, corrupted disk or corrupted ram.

[Celegrim]

nehebkau, on 20 July 2014 - 01:35 PM, said:

64 or 32 doesn't matter.

Does your game die when you click on the play button from the small patcher window or doesn't that even load. If you are like the OP, then its when you try to 1st go into the mechlab after you log in. BTW the new repair tool, found under the gear icon in the patcher, is pretty good. Thing is there is very little error checking when files are downloaded from the server so they could get corrupted in transit (meaning you should run the error checker several times if it downloads any repaired files)

First think i'd do is set the game up to run in compatibility mode for, say windows 7 and switch it to DX 9 from DX 11. Have you run a memory diagnostic on your computer (in the administrative tools).

My problem is whenever I put my login information in and try to load the game. I never get to the actual mechlab screen (though I occasionally hear the music, lol).

[nehebkau]

Trent Leslie, on 20 July 2014 - 06:44 PM, said:

My problem is whenever I put my login information in and try to load the game. I never get to the actual mechlab screen (though I occasionally hear the music, lol).

So, that *screams* corruption. By that i mean that the app, in memory, is somehow being corrupted as its running. Now, this can be caused by:

• A hardware fault in your system (Ram, CPU, Video card, MB, audio card) flipping bits that aren't supposed to be flipped
  
• A Driver issue in your system (Video, audio, BUS HD) etc.
  
• A Software issue (corrupted game files, messed up registry etc.)

• Your trouble shooting should start with the corrupted game files. If they all check-out (via 7-zip or the repair tool) then move on. These would be the most common source of the error.
  
• Next you should check to make sure that ALL of your system drivers are up to date -- audio, system, video card -- ALL OF THEM. Make sure when updating drivers you uninstall older drivers first, if at all possible.
  
• Next you should run checks on your hardware. Run a memory diagnostic in windows. Run a chkdsk on your hard drives, download diagnostics for your video card. Run Performance monitor on your computer and add a Network adapter counter looking for send and receive errors (if you get a lot then your network card may be borked)
  
• Next, try running the game with your audio card removed or disabled (in BIOS) since you cant really run a hardware diagnostic on your audio card. If you have a spare audio card lying around put it in and disable the old one.
  
• Check to make sure you have full access to your hard drives and the individual folders below them. (Read, write, execute)
  
• Lastly you are in OS hell for finding the problem and if none of the things above help, let us know.

Edited by nehebkau, 21 July 2014 - 12:34 PM.

[Lovegeometry]

OK, again I will say it, it seems to fall on deaf ears.
I have uninstalled ad reinstalled numerous times
I have ran the repair tool more times than I care to count
I have ran compatibility with every single possibility
I have installed a retro-shell program
I have checked all the drivers, DX, C++, video, etc and they are all up to date or newer than the downloads (Dx9 v Dv11)

So, again I implore for someone who has the power (development team comes to mind) to fix this error that seems to be plaguing all of your Win8.1 users.

[nehebkau]

Lovegeometry, on 21 July 2014 - 04:27 PM, said:

OK, again I will say it, it seems to fall on deaf ears.
I have uninstalled ad reinstalled numerous times
I have ran the repair tool more times than I care to count
I have ran compatibility with every single possibility
I have installed a retro-shell program
I have checked all the drivers, DX, C++, video, etc and they are all up to date or newer than the downloads (Dx9 v Dv11)

So, again I implore for someone who has the power (development team comes to mind) to fix this error that seems to be plaguing all of your Win8.1 users.

Can you open up your omnicron.log file (in the MWO folder) and look at the end of it. It puts in log information when you launch the game -- what has it written just before it dies? If you are posting some of it here make sure you scrub out personal info (acct info, ip info etc)

Edited by nehebkau, 22 July 2014 - 06:48 AM.

[Lovegeometry]

These are all the error messages in the log file:
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureLodRatio' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'sys_spec_Quality' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_environment' key 'e_TerrainTextureStreamingPoolItemsNum' is not missing in default
[Error] Error: ConsoleVariableGroup 'sys_spec_postprocessing' key 'r_UseEdgeAA' is not missing in default

[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop0.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop0.dds]
[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/ppc_beam_b.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/ppc_beam_b.dds]

[nehebkau]

Can you disable AA on your graphics card? (override application settings)

Edited by nehebkau, 23 July 2014 - 05:37 AM.

[Lovegeometry]

how exactly would you do that?

[nehebkau]

Lovegeometry, on 24 July 2014 - 08:40 AM, said:

how exactly would you do that?

NM that's a red herring.
can you run your game, then can you look into your OMNICRON.LOG file in your mechwarrior folder. It appends logging output at the end and see if you can spot anything strange. You can ignore these error messages:

[Error] Error: CTexMan::ImagePreprocessing: Scaling of 'textures/particles/weapons/laser_beam_1x4_lop0.dds' compressed texture is dangerous (only single mip) [File=textures/particles/weapons/laser_beam_1x4_lop0.dds]

[Celegrim]

I have these additional error messages in my logs. I did just download the patch, not sure if that is important.

TrackIRManager: DLL Location key not present
TrackIRManager: Error initializing NPClient interface!! (Err: 4)
TrackIRManager: Error registering window handle!!
TrackIRManager: Error querying NaturalPoint software version!!
TrackIRManager: Error stopping cursor
TrackIRManager: Error starting data transmission

[9erRed]

Greetings all,

@ lovegeometry

You stated that the Dx9c was older than the current DX11 you have installed, and may not have downloaded or installed that 'older version'.

Be advised that some of the items required for MWO to work are from that older DX9c reference library and are not included in the 'newer' Dx11 catalogue.
Find it here:
http://www.microsoft...s.aspx?id=34429
You will probably need to do a windows update after that install.

If you look in your main drive, under the 'windows folder', 'System32':
- You should find items listed from D3d9.dll, D3DComplier_33 to 43.dll, d3dx9_24 to 43.dll, and d3dx10_33 to 43.dll
If they are not there you do not have Dx9c installed.
Some of these files are no longer included with the newer DX11 installs and some are required by most games, or included in there installs. Not so with MWO, you'll need to actually have them installed or get them to run this game.
Win7 does not include these older files, same for win8.x.
- Another win from Microsoft trying to get the industry to only support there latest rendition of drivers. So sad.

Make sure you allow these dx9c to install, they will not damage anything you have now, and all the Dx11 components are backwards compatible.

9erRed

Edited by 9erRed, 31 July 2014 - 07:33 PM.