All I can say that in recent month I think PGI has improved the way they deal with the community and how they communicate.
I think most of us like the game and want it to succeed. Most of us are a bit frustrated at the same time that this game could be so much better as PGI hasn’t implemented many of the great sounding features yet.
At the same time they did some crazy stunts (though how much of that is PGI and how much of that is IGP, we don’t know). And because this game is niche and received some bad press with the Clan package (most of the press agreed that the Clan package is a cheeky cash in), quite a few people are afraid that it is true and this game will shut down without us ever seeing CW.
I’m sure even PGI sees that errors have been made and I can understand that they probably can’t admit to all of them.
But, I do believe that these errors were not always PGI’s fault and I’m pretty certain that they don’t operate some kind of scam here.
I also do believe that they are passionate about MWO.
They do want to earn money and they should. Now I think they could do better there, if some prices were a bit cheaper.
I would see Marvel Heroes as a good example. They started a bit too pricey, but listened to their community and prices went down. At the same time they worked on the issues the game had and improved it quite well and popularity went up and the game is getting more popular and better press too now.
Now PGI works a bit slower (probably smaller team), but as I said earlier I see improvement. I don’t know where this game is going, but right now I still have loads of fun with it and that’s a good thing.
If PGI delivers on their promises, I could see this game become really popular. Now, it will be never as popular as World of Tanks or War Thunder for example, but it has the potential to be ‘THE’ Mech game.
I’m sure once CW comes into play and it really turns out like it sounds, then the press will once again take a look at MWO and we surely will see some positive press too. Right now, maybe it’s a good thing that the press doesn’t take a second look at MWO yet.
Call me a white knight if you want. I see myself maybe as a black & white knight.

There are still enough great things about this game to keep me more positive than negative and I don’t regret my Phoenix package at all (even with not everything been delivered yet). Maybe it’s because I also never take my gaming hobby too serious anyway (way more important things in life) and usually don’t get upset easily about games.
Okay, I’ll stop rambling now.