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New Data Center "greater Latency Performance To Many Our Non Na Customers"?


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#121 Kaspirikay

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Posted 01 September 2014 - 07:36 AM

I've been needing to lead my lasers nowadays, but that was even before the server move.

#122 Spr1ggan

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Posted 01 September 2014 - 08:16 AM

View PostDV McKenna, on 01 September 2014 - 07:32 AM, said:


Which ISp you with, and where is the traceroute going?


I'm with BT. No idea about the traceroute.

Ok went to a site and did a traceroute test. It said it took 9 hops. Max response time 4ms and Average response time 2ms.

Edited by McHarg, 01 September 2014 - 08:24 AM.


#123 Oderint dum Metuant

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Posted 01 September 2014 - 08:18 AM

View PostMcHarg, on 01 September 2014 - 08:16 AM, said:


I'm with BT. No idea about the traceroute.


So the same backbone as me then as im with Sky.

Rather odd, wonder if there is an overloaded hop on the way down from Scotland.

(or punishment for seeking independence :P)

#124 Spr1ggan

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Posted 01 September 2014 - 08:33 AM

View PostDV McKenna, on 01 September 2014 - 08:18 AM, said:


So the same backbone as me then as im with Sky.

Rather odd, wonder if there is an overloaded hop on the way down from Scotland.

(or punishment for seeking independence :P)


I'm a no voter though :/

#125 Oderint dum Metuant

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Posted 01 September 2014 - 08:37 AM

View PostMcHarg, on 01 September 2014 - 08:33 AM, said:


I'm a no voter though :/


Oh in that case i take it back! ( and good on you)

#126 Night Fury76

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Posted 01 September 2014 - 02:20 PM

To those that say its an ISP thing need to look at the trace I posted.
See the 70ms jump at the end of the trace?
That is at or very near PGI's end of the trace mate.

Here's how routing works. At least to my understanding.
A packet is sent off to the router, each router has a table in it maping the routes near it 1-2 hops.
It knows which route will get it closer to the dest IP and given other issues, route load etc, it fires it off.

Saying My ISP is having trouble routing to PGI servers is a bunch of bull.
What I can say is that one of the routers at the other end has a routing table that takes the long way around.
Now routers update there tables but it takes time, so for me I'm just waiting for the new route to come through.

What may have happened with the data centre move is that Aust is now on the otherside of a high traffic always clogged freeway with no other shorter in time routes to choose. In which case I am stuffed.

I put my money on old route data sending me to their old center and back over to their new one.

Hey PGI you can do a broadcast from your router to tell all the nearby routers that you changed street number.
A least in theory you can (yes i'm an adult student studying IT atm).

Anyway after the DNS rubbish they pulled a few months back I think PGI are a bit light on network engineers.
I guess its not important for an MMO or is that a fishing console game?

cheers

#127 ShinVector

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Posted 01 September 2014 - 05:51 PM

View PostNight Fury76, on 01 September 2014 - 02:20 PM, said:

Saying My ISP is having trouble routing to PGI servers is a bunch of bull.
What I can say is that one of the routers at the other end has a routing table that takes the long way around.
Now routers update there tables but it takes time, so for me I'm just waiting for the new route to come through.


Hmmm....
Routing is more complicated than that dude...

Only your ISP can anything about it. Have you tried reporting the issue to them ?
Meanwhile an Aussie friend of mine routing got worst as well from 220ms to 300ms++.
He is using a workaround with a VPN connecting via LA so, he is down back to 230ms+.

Apparently you can free trial.

http://www.goldenfrog.com/vyprvpn

#128 R Razor

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Posted 01 September 2014 - 06:00 PM

I'm in the Eastern United States and have 9 hops to the MWO servers as well, and the last 5 all have rising latency, especially 7 and 9. Now my bet is that 7 and 9 are both in the land of milk in boxes (Canada) and there is absolutely nothing his ISP can do to help him with those.

#129 Vertigo 1

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Posted 01 September 2014 - 08:06 PM

I have noticed a higher ping since whatever maintenance they did (but I live in NA - Austin TX to be exact). Was getting on average 50-70 ping, and now I seem to get 80-135 ping. Any one else noticing higher pings recently? My internet connection is great (100 mbps download and 11 mbps upload) so it shouldn't be an issue with my internet provider...

#130 Alex Warden Wolf

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Posted 01 September 2014 - 10:43 PM

well i´m in EU... at least my ping is back to where it was a few months ago, around 120, not the 140+ i had for the last few months...

#131 Xtrekker

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Posted 02 September 2014 - 12:37 AM

View PostJack Avery, on 30 August 2014 - 08:51 AM, said:

Eh, my ping went from about 70 avg to 107 avg. Midwest US. Haven't had enough matches to tell if it's really having a negative effect, but I'm still not all that happy.

But you always get screwed in the Great Plains when it comes to servers, so whatever.


Except for that whole first city in the US on gigabit Google fiber thing.

https://fiber.google...ies/kansascity/

#132 Kh0rn

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Posted 02 September 2014 - 12:47 AM

Down here in South Africa we have also noticed a increase on latency it various from user too user but its a notable increase in lag and so on.

#133 Xtrekker

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Posted 02 September 2014 - 12:49 AM

View PostVertigo 1, on 01 September 2014 - 08:06 PM, said:

I have noticed a higher ping since whatever maintenance they did (but I live in NA - Austin TX to be exact). Was getting on average 50-70 ping, and now I seem to get 80-135 ping. Any one else noticing higher pings recently? My internet connection is great (100 mbps download and 11 mbps upload) so it shouldn't be an issue with my internet provider...


Hey Vertigo, I'm near Austin too! And yes, my ping has jumped from a steady 80-something to 120-140, sometimes more. I'm getting lots of spikes, a few disconnects, warping, etc. Something is obviously amiss. I'm on a TWC 50/5MB connection up north toward Georgetown.

#134 Ashnod

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Posted 02 September 2014 - 01:30 AM

View PostVertigo 1, on 01 September 2014 - 08:06 PM, said:

I have noticed a higher ping since whatever maintenance they did (but I live in NA - Austin TX to be exact). Was getting on average 50-70 ping, and now I seem to get 80-135 ping. Any one else noticing higher pings recently? My internet connection is great (100 mbps download and 11 mbps upload) so it shouldn't be an issue with my internet provider...


Slightly higher ping as well..

#135 Oderint dum Metuant

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Posted 02 September 2014 - 01:40 AM

View PostNight Fury76, on 01 September 2014 - 02:20 PM, said:

To those that say its an ISP thing need to look at the trace I posted.
See the 70ms jump at the end of the trace?
That is at or very near PGI's end of the trace mate.

Here's how routing works. At least to my understanding.
A packet is sent off to the router, each router has a table in it maping the routes near it 1-2 hops.
It knows which route will get it closer to the dest IP and given other issues, route load etc, it fires it off.

Saying My ISP is having trouble routing to PGI servers is a bunch of bull.
What I can say is that one of the routers at the other end has a routing table that takes the long way around.
Now routers update there tables but it takes time, so for me I'm just waiting for the new route to come through.

What may have happened with the data centre move is that Aust is now on the otherside of a high traffic always clogged freeway with no other shorter in time routes to choose. In which case I am stuffed.

I put my money on old route data sending me to their old center and back over to their new one.

Hey PGI you can do a broadcast from your router to tell all the nearby routers that you changed street number.
A least in theory you can (yes i'm an adult student studying IT atm).

Anyway after the DNS rubbish they pulled a few months back I think PGI are a bit light on network engineers.
I guess its not important for an MMO or is that a fishing console game?

cheers



If you hadn't have cut the IP adds off your post that would have been more helpful.
I think i've pieced them together though.
I'd be more worried about the 140MS jumps in-between the two Hong Kong hops (overloaded hop perhaps)

The on in Taiwan looks ok, however you then look as though you go to Italy, Paris, then Montreal Canada.

#136 Duke Nedo

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Posted 02 September 2014 - 01:40 AM

In Norway, went from stable 140 ms (which is bad imo) to 170 ms which is worse...

#137 Oderint dum Metuant

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Posted 02 September 2014 - 01:40 AM

View PostVertigo 1, on 01 September 2014 - 08:06 PM, said:

I have noticed a higher ping since whatever maintenance they did (but I live in NA - Austin TX to be exact). Was getting on average 50-70 ping, and now I seem to get 80-135 ping. Any one else noticing higher pings recently? My internet connection is great (100 mbps download and 11 mbps upload) so it shouldn't be an issue with my internet provider...


If only it was all that simple as to your connection speeds my friend!

#138 Oderint dum Metuant

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Posted 02 September 2014 - 01:48 AM

View PostR Razor, on 01 September 2014 - 06:00 PM, said:

I'm in the Eastern United States and have 9 hops to the MWO servers as well, and the last 5 all have rising latency, especially 7 and 9. Now my bet is that 7 and 9 are both in the land of milk in boxes (Canada) and there is absolutely nothing his ISP can do to help him with those.


Your ISP's can report problems with high congested hops to the owners to get the problem resolved, at least they do this in the EU. (but it takes along time)

#139 Night Fury76

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Posted 02 September 2014 - 01:58 AM

View PostDV McKenna, on 02 September 2014 - 01:40 AM, said:



If you hadn't have cut the IP adds off your post that would have been more helpful.
I think i've pieced them together though.
I'd be more worried about the 140MS jumps in-between the two Hong Kong hops (overloaded hop perhaps)

The on in Taiwan looks ok, however you then look as though you go to Italy, Paris, then Montreal Canada.



Yeah thanks mate, I was only interested in the last 70 because it was a hop that was missing from one of the previous posters, so i thought it old that the hop so close to end was added.

Anyway long story short, A big chunk of us aussies (Telstra mainly) is now routing us through the EU.
I guess the servers really are 1/2 way around the world and now their on the other 1/2.
Not looking good for us for an easy solution, though guys have VPN'd into LA and got great connections from there.

Thanks again for taking the time to review the trace.
Cheers

#140 Oderint dum Metuant

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Posted 02 September 2014 - 02:03 AM

View PostNight Fury76, on 02 September 2014 - 01:58 AM, said:



Yeah thanks mate, I was only interested in the last 70 because it was a hop that was missing from one of the previous posters, so i thought it old that the hop so close to end was added.

Anyway long story short, A big chunk of us aussies (Telstra mainly) is now routing us through the EU.
I guess the servers really are 1/2 way around the world and now their on the other 1/2.
Not looking good for us for an easy solution, though guys have VPN'd into LA and got great connections from there.

Thanks again for taking the time to review the trace.
Cheers


Np trying to do it in the patch forum as well, i can understand the Asia base anger to the server move, and yes PGI could have done more homework.
But when your being routed half way round the world, then shuttled back across the other half to come back across to get to your destination that is never going to end well.

If you can find good free VPN's for now i guess that's ok, but you shouldn't have too really, there just isn't much PGI can do about it (routing wise)

Edited by DV McKenna, 02 September 2014 - 03:12 AM.






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